Banco BBVA

Terrible service, the Bank is full and only 2 boxes are open !!!!!!!!!

Of the total number of ATMs to make deposits, only 1 works.

Yes it is fast but due to the contingency it was closed and for me it is the closest to my home and it was a bit of a hassle having to search and go further but everything is fine 🙂

Excellent service, all the staff very attentive and friendly, in addition to having several ATMs to withdraw cash.

Terrible customer service, it takes too long to enter with an executive, it is excessive, in my experience it took them 1 hour and 45 minutes to serve me, and there were only two desks serving me.

BBVA Almanara Bank, super functional and with great care in cleaning and customer service.

They are located in 3 ATMs and 3 practices that are open 24/7.

Terrible service, I arrived at 1:16 p.m. and it turns out that service is very slow and to top it all off, if you don't have an account or card, they don't serve you quickly. The girl told me that only those who have an account or card are given preferential service. It doesn't seem fair to me, whether you have one or not, they should give you the same treatment. I have to return to my workplace and it's time that they still don't treat me.

I have been a lifelong client of BBVA in Spain and they are characterized by excellent service, but here in Mexico, the service policy for potential clients is disastrous. We in Mexico still don't have a bank account because we just arrived, but I assure you that I never plan to become a client at BBVA. On Friday I had to urgently pay a fee from the Secretary of Foreign Affairs in some bank, I went to the BBVA in Plaza Almanara and after waiting 45 minutes for them to serve me, I asked why it took so long, that I only had to pay one thing in window and they told me that, since I was not a customer, everyone would pass before me😳 THIS IS WHAT I CALL NOT HAVING A BUSINESS VISION, if potential customers are treated this badly, I don't even want to be part of this bank. I don't know who the BVA depends on in Mexico but I hope it's not a Spaniard because they are leaving the name of Banco Bilbao Vizcaya Argentaria at the level of the sole of their shoes. Afterwards I went to Citibanamex and in 4 minutes of the clock they attended to me, with a smile and wanting me to open an account with them and I will do so.

Cashiers in the slow cashier area and do not pay attention to the customer's instructions, they just spend their time talking, they refuse to provide basic services, I liked bbva for the attention, but more and more they seem like a government office, as if it were a favor

It has very good service, it's a shame that this branch is closed

They have many ATMs and plenty of parking.

Excellent, the facility was renovated, now it is more modern

Two open boxes for 15 customers take a long time

Cajero Bancomer

The wait is very slow, when the wait on the ticket is 3 to 5 minutes.

Besides, they skip turns and they don't serve you as it should be.

Terrible service 😡

Terrible service, they keep you waiting for a long time for an executive to serve you, and there are only two people attending. In addition, they give priority to those who want to open new accounts and leave other users waiting. You can easily waste your entire day there.
If you can, it is better not to come to this bank, I will save you the inconvenience of the terrible service. By the way, I canceled my cards that I had in your section and I hope you are not bothering me on the phone talking about opening an account again

They serve very well and quickly, everyone talks about how it went at the fair but everyone was friendly, attentive and good-natured

Good attention and service... Of course there are days when for some reason it is mega full and everything is mega slow!!

They went too far hahaha closed even with a chain 😠😠 hahaha one wanting to make moves and they come out with it (closed even to the ATMs)

Bad service, cashier without service skills, arrogant

Probably the branch with the slowest customer service in the entire Lagunera region (and worse if you don't have an account at the bank). 👎

It is a company where they serve the customer, well

Terrible branch, slow service and despotic “aides-de-camp” who give you your turn.

Excellent attention, good treatment and speed from all the staff

very bad service if you don't have an account with them they leave you until the last one people arrive after you and they serve them first very bad we all have the same importance as to how one arrives they must serve you

Appalling! First and last time I go to that place, from the moment you enter you are judged by your appearance, I went to do a procedure to update data, it lasted more than two hours there! And when I finally passed, the data was entered incorrectly, I had to go again to the Cuahutemoc branch, where they advised me much better. If you have the opportunity to go, miss it.

Terrible attention to cash deposits, the line assigns the numbers very poorly and it takes you 3 hours to check out. It is a super poor branch. I wish there were more people or more open boxes.

Many people. But I think the line advances relatively quickly. There is an option to get your turn by a QR code, where through WhatsApp they give you the turn, it is a good option to not wait so long or at least know how long it takes.

BBVA Bancomer Colón Torreón

Terrible service, the woman at the entrance is a despot, and they serve when they feel like it and super slow, no one goes to this branch, the worst branch of the worst bank

Excellent service and security, very clean, everything tidy and it doesn't take long to get the digital shift.

Terrible attention in the executive area... Very long moments in which only one executive attends... And if that were not enough, attending to acquaintances without taking a turn... Executive 2... Description: white, blonde, short height , slim ....

Excellent care, little time to be attended to and above all concerned about health due to COVID, their areas very limited
and clean.

From the banks with the best infrastructure to receive their clients, from the best staff to answer your questions, from the help you may need, they can give you. I opened an account with minimum requirements, my voter ID, they told me how to install the application on my mobile and from here I make all the movements easily and quickly.
It has a large parking lot under the branch and outside the large trees will keep your car at the ideal temperature.

WITHOUT MORE. my card is blocked. almost Christmas, reasons: they say that for security, there is no way to correct it, only by going, you can't leave work, to go to a bank 5 km away. and wait an hour.... they don't solve it online, it seems like 1980... !"$·%/&))((==))(

Excellent attention from management and staff

I made an appointment from the app and I was afraid that it would take me a long time, but it only took 15 minutes from the beginning to the end of the process.
Note: They have ATMs to deposit cash outside the branch.

BBVA Bancomer Tower Center

They need to put more qualified personnel to know where to direct you from the beginning, I had to line up at checkouts so that at the last they will send me to an internship and with 3 additional people because from the beginning they do not know how to guide you well

BUT THE PERSON WHO ASSISTED ME THE LAST WAS attentive and if he was bothered by everything that was the detour that they make one do, anyway he helped my problem and resolved my transaction quickly

Hello... I just wanted to know what the code of this branch is, please!

Today, I went to make a deposit, the man who was at the entrance passing people, made fun of me because I didn't listen when he told me to come in, my left ear doesn't work well and I don't hear sounds well, especially when they bring mask, he said to me haughtily, "COME ON," I replied, "Excuse me, I didn't hear you," to which he replied, "WELL, I'M TELLING YOU TO COME ON, I DON'T SPEAK MANDARIN CHINESE OR ANOTHER LANGUAGE," calmly but almost on the verge of crying. Because of the inconvenience I made my deposit and when I left I told him in a neutral and hurt tone that before making fun of someone he knew that at least I didn't hear well with my left ear. And three of the bank staff just stared, terrible service.

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