Walmart Supercenter

Today I spent over $500 in this store.  After paying I was walking out with my receipt out, just in case I was asked for it since I bought a tv. I made it to the front door and no one was checking receipts. An African foreign national worker ran towards me and stopped me. Her name was Sharon. I gave her my receipt. She then acted as if I stole because the receipt print was missing on the bottom. I just got the receipt minutes before I was walking out. She then started to get physical and told me to move out of her way. She was trying to get a raise out of me. I told her she wasn’t professional. I stopped moving she kept telling me to move. She noticed she was wrong and she was just trying to be rude. I told her I could call the cops for harassment and if she touched me I would press charges. She said you want me to call them? She then looked at the receipt and didn’t really know what she was looking for. I then asked for her manager she told me she was the manager. She wasn’t the manager.  But she called the manager. She then tried to tell him a lie but I was talking to him. He realized she was wrong and told her to wait to talk. He then just said he would handle it. Not sure what he did. After talking to a family member she has kicked out my auntie who was about to check out. Sharon doesn’t have a clue what customer service is she is racially profiling and she doesn’t care. She shouldn’t be working in a store that people trust. She made my experience here horrible. I wouldn’t shop here again.

The poorest service ever. I am from MT and tax exempt. There is quite a few times I don’t worry about the tax but this time we had quite a bit of stuff.  Logan took my drivers license and info and instead of handing my license back to me he put it by the bags where they put your groceries in and I had to reach for it. He just stared at me as I was reaching for it.  He was just tossing our items into the bags and I didn’t think about it till I got home and to find my jar of foundation was cracked. At the end of the sale he looked at me and said your tax has been removed with a smirk. I called the store and explained to them what happen and their reply was bring your item and receipt in and we will refund your money. I said I live over 200 miles. She said yes bring your item and receipt back and we will refund your money. And this is why I like ordering from other places online.

Stopped by the vision center after spending an hour shopping this past Saturday.  Renee Mohler,  an optician there, was incredibly helpful and just wonderful.  She quickly and efficiently fixed my eyeglasses that had been knocked off kilter. I had tried to go to an optometrist in my hometown but was informed they wouldn't help me since I didn't buy my glasses from them. Wasn't an issue at the Walmart vision center. Very grateful for the awesome customer service!

It was a decent location. Went to find a duffel bag. They were all in disarray. Also was trying to find a decent graphic tee and half of them didn’t have a display out. Didn’t feel like opening a ton of shirts just to see what they were. I’d have felt bad making such a mess trying to get them out. Was gonna give a 4 star. But then realizing the disarray I change it to a 3. Shouldn’t managers be walking through making sure employees are doing their jobs? Staff was mostly nice. One of the ladies working at self checkout that spoke broken English walked up as I was checking out and gave herself a 5 star feedback rating. She doesn’t deserve one for doing that. Had she simply asked if I’d give her a rating I would’ve given her a decent one. Yeah, I think I’ll change my review to a 2. Overall everything else seemed ok.

It is a Walmart. It has everything from clothes to food. As every Walmart has been lately the selfs don’t have much on them. This one seemed to have fresher food then the last few we’ve been to on our road trip. You pretty much have to use a self checkout because you will be standing in line for a bit since they don’t have many cashiers but again pretty normal at most Walmart’s.

It's a great Walmart I'd say one of the nicest in Northern nm. I everyone is nice and helpful. Took some Ariel pictures with my drone

This is my favorite WALMART in the country. I will literally  drive by other WALMARTS just to came to this one. This is the only one I will go to before going to Target. The management and employees are always so good.
The store is kept up really well.  Keep up  the great job.

I shop Walmart all the time. I like the location nearby home. I don't always flick the SURVEY at the end of each transaction. But yesterday one of the ladies who assists at the self checkout hurried over to my register. Kinda moved me out of the way, hit 5 stars, then handed me my receipt. I really don't think completing your own review is approved of. And to move me aside?....wow. I will definitely be clicking the 1 from now on.

Pick up was and is always amazing. The issue I believe come from the manager over the online orders. About a month or so ago things have gotten really messy! Missing items, list items , items being marked as picked up 20 to 30 minutes before I even show up and park. I believe this has to do with management. I feel bad due to the fact that the employees taking the items to the cars are the ones being thrown in the fire. They are getting yelled at and having to look for lost or misplaced items. Not right management. They are in the front lines. Try taking care of them not numbers. They aren’t real life humans ! ☹️

We stop at Bernalillo everytime we come through town. This time we broke down on Saturday August 12 and had to stay until August 16th.
Thank you Bernalillo for your hospitality,  the Walmart employees and the residents of Bernalillo have been such good neighbors that I think we're going to be home sick when we leave.

Very disappointed. I ordered some wrapping paper for pick up on Xmas eve as well as a few other items to get the price up. Put in that they could use other back ups if out of stock due to it being xmas eve. Go to pick up the items and they said they did not choose a back up wrapping paper. They suggested "you can come into the store." The whole point of doing a pick up on xmas eve is to avoid the ppl and lines!!! Duh! So I canceled the entire order and have to wait 10 days for my refund. Never again will I step foot into a Walmart.  Horrible customer service!

If I could rate a zero I would, I waiting 15 min for some batteries. The worker was there and could open the lock for me to get them and buy them but instead she said she has to check me out and I would have to wait. Another worker helped me and I was able to check out myself. I didn’t understand why she had to specifically check me out. It was weird. I understand people steal but she was just taking it out on me and was so rude to me. Even though I was patient with her. Then she  laughed at me as I left the store because I tripped. I was really happy coming into this store but left in a bad way. Can’t believe these people treat the customers this way. I was nothing but nice to them too. It’s a shame but I will never come back to this Walmart. They have the worst piss poor attitude.

We enjoy the bakery goods and shopping for small appliances.They offer extended warranty. They don't have enough electric shopping carts on hand for the handicapped at Wyoming location.

Zero stars, if I had the ability to edit post. This past Saturday was a routine stop at this store location to actually shop in-person. I usu. go in super-early to avoid crowds but went in anyway. I was ready to checkout but made a u turn to get one last item. I left shopping cart about 3 aisles down and came back less than 2 minutes to a missing cart. I told the workers I could find, 1 tried to help, but customer service said they can’t do anything. I retraced steps looking all over the store, at customers, and those at the checkout; nothing. I’m certain there’s security cameras that recorded but I did not get anywhere. If this was to discriminate and add on experience to the kinds of micro-aggressions settlers have a knack for, it’s self-defeating since it lost a customer. Be warned if you’re a POC.

The first part of this is not Walmart's fault. Its the city's for not protecting or providing help with the crime. Everything is locked up behind cages. The Walmart problem is it took an employee over 45 to come and open it. Every employee that walked by didn't care when I asked for help. Felt like I was getting the cold shoulder. The attitude was like it's not my job so I don't care. What happen to customer service. I find that the most disturbing working and have worked in the customer service field for over 20 years. It's very sad how employees don't care in this day and age. Then complain they don't make enough money

Target

CHECK FOOD EXPIRATION DATES!  Today, 12/27/23 I grabbed a pack of sliced Roast Beef and the package felt a bit like a balloon.  I looked at the date and it expired JULY 2023 - over 5 months ago!  I gave to an employee and pointed out the date.  He didn't seem surprised and said he would deal with it.  Now I don't trust their inventory quality control.  That and the AT&T guy trying to sell us phone service on almost every visit... annoying!  I think three stars is generous.

It's not the best target in town and could be a bit more organized

Would be 5 stars were it not for the AT&T guys that try to sell you a plan every time you go in the toy section. “Are you finding everything ok?” Is invariably their opener even though they don’t work for Target. They are trying to scam you. Avoid at all costs.
Otherwise, this is an excellent Target.

I shopped Target for curtains and some other basics when moving into an apartment recently. The items I purchased were the best price / quality I could find in the area, and I have no regrets.

The cashier who checked me out went out of his way to help me with coupons, which ended up saving me some decent $$.

One minor complaint I have is all the locked items. I would shop Target more frequently for things like laundry detergent, but the last time I tried to find an associate to help, I gave up. I don't usually complain about this stuff, but this is getting really out of hand w/ the locked items and self-checkout pains. Target and all big brands need to wake up and change or they're just going to keep losing customers.

Also, on one occasion, I ordered an item for pickup - it was cancelled due to lack of inventory, so I went into the store. Low and behold, it was right there on the shelf. Thinking someone got lazy 😉

Please note: My reviews get updated based on experience 🙂

As the store first opens in the morning, mind you that restocking is happening and some shelves are not tidy. However, I'm happy to shop, find what I need and ask for help when needed. It's less complicated when you shop with enough time in your hands. Self-check out isn't something I'm interested in, unless I'm only getting what I needed. But as long as there's someone with a pulse present, I'm happy to come back.

I love Target. But these are very sad times. Thieves have caused everything to be locked up. Since no one wants to work, you may have to wait a few to have an employee unlock the cabinet for your detergent, face cream, or vitamins.

I would like to share the outstanding customer service I received today from two Starbucks baristas named Mary and Alissa.  These two beautiful young ladies provided fast and efficient service during a very busy time, all with holiday cheer and a genuine smile on their faces.
Thank you ladies for the outstanding service. You made my day!!!

I usually have no issues at this Target, however my most recent drive up experience was a hassle. I ordered one bag full of vitamins, one bag full of cleaning supplies, one bag with a couple food items and a 50 lb container of cat litter. The associate pulled the cart up to my trunk and I saw all my items were on the cart. She put the cat litter and my bag of food in my trunk. Of course I couldn’t see what she was putting in my trunk. Well I get home to realize all the vitamins and cleaning supplies were not in my trunk. There wasn’t an option to go back to pick my missing bags up. I had to request a refund in each individual item or have it shipped. It was $48 worth of items. I was not happy.

Edit: I posted this review because I was prompted to do so after taking a customer service survey from Target. I was contacted by a Team Lead at the Target Location. She was so nice and so apologetic. She told me that anytime this were to happen (hopefully it doesn’t) I can just call the store and they’ll hold the missing bag for me. Missing bags are always held for 5 days before being placed back on the shelf and refund automatically issued. She also said that she was able to identify the customer service associate who made the error and she was going to provide some tips on how to make sure all bags are accounted for correctly. I know the customer service associate certainly wasn’t being rude or trying to be difficult. She was super sweet. It was just a mistake. The staff at Target have a lot on their plate. Especially when they have to manage the actual shopping part and pick up. It’s so busy at this Target. This was just an honest mistake that certainly created some frustration, but I believe Target has rectified the issue.

I miss what this location was before 2020. Now it feels like I'm shopping in a prison with almost every basic item locked up and ISP staring you down from the time you get out of your car up until the moment you leave the store with items that you ACTUALLY paid for.

Thanks to the thieves for turning my neighborhood into the very place I never have or wanted to live...the ghetto.

First time in a Target in months. I felt safe with security at the door. The store was clean, as always. I dislike the new ways, goods locked up. I know it's becoming necessary due to theft, but it only puts me off and I go home and order online.

This store is clean, but the employees could be a little bit more helpful. I came in wanting a apple smart watch and an employee told me I had to wait to see if there was any in stock. I had to wait over 15 minutes before they told me that the one, I wanted was out of stock. They said to come back next week and that I could get a raincheck. The service at this particular Target is a little slow and unresponsive.

Worst target i ever been too.  Everything is looked behind glass, armed guards and bad service. Went to checkout line , only one lit and no one was there. Another worker stopped by just to tell me he couldnt help me because he was watching self check out. He also implied to use self checkout.

Americans very positive thinking to the extreme and automatically issue five star raings without any basis so as to even it out am going to give this store a one  though I might have given it a neutral three but I find their management materialistic anti-Christmas creeps as they over react due to what allegedly is "A lot of shoplifting in this store" that manifests in that they treat some customers very badly and hire extra security which increase cost as much as shrinkage where actually I find their merchandise ho hum average without many of the regular things I would buy.

Nice enough, Target. I was put out that they only carry phone cases (2 large cases) for iPhone, really not much for Samsung maybe 5 cases?). If Target is going to play games, I will stop shopping there

I usually shop at the Target off Irving & Coors, but was in the vicenitity of this one. Felt it was a total waste of my time. Couldn't find what I was looking for, the higher end products were no where to be found, and what little I did find, quantities were so low. Won't be coming back here
The three stars are for the nice little gal who helped me with a couple of items.

Yet another brilliant employee at Walmart delivered their version of fresh basil today.  Your Employees are worthless. They just pick the most random, incorrect, dead things to deliver to people! Not that the managers pay any attention to what their worthless employees are doing besides talking on their phones. Feel free to comment I'll give you the receipt for this order. Also when I tried to comment on my order on the Walmart website I got this message...

Adding to this review.... this is their version of "boneless,  skinless,  chicken thighs". Yet another disappointment a month after my first review.  I have been buying from other Walmarts and decided to give them a try again... this is what I got,  who ever packaged these rolled them up to look like normal thighs,  then I took them out and this is what they looked liked out of the package, they unrolled flat just like that. There was a ton of skin, fat and bone.  Couldn't even salvage enough meat to feed 5 people and had to go to smith's just to get some quality chicken. Not that Walmart cares, no matter what you do,  who you complain to nothing ever changes.

I ordered one item. Curbside was my only option otherwise I would have gone in to get it. I've been waiting 45 min, still waiting as a matter of fact. For them to bring out 1 item.

It's very well organized, the food aisle is a bit confusing lol have a much bigger and slightly better variety of things. Of course they removed the self checkout. I think it would've been nice if they kept a few self checkouts because those lines are crazy.

Standard WalMart experience. If they want five stars, easy! Train your associates to engage with shoppers with a smile. I walk by several blue vested people and I am invisible. Target offers a better customer service experience, but even they are slipping as of late. WalMart! Find Sam's playbook, dust it off, read a few pages, and you will create a shopping experience that will make your shoppers happy and reduce shoplifting and theft while adding zero cost! It's simple, and yet impossible for you to understand, so it seems.

Went to this Walmart about 9pm last night with my son and his dad to buy jumper cables. Two fully armed security guards at the entrance completely stared us down like we were potential criminals. of course the jumper cables were locked up in the auto part section back of store with everything in that row so we pushed the service button repeatedly above the locked case. For over 20 minutes (no joke) we waited and no one came so we wandered the  store in search of a single employee at one of the busiest shopping times.
Found only one employee very far away. When he followed us back and finally opened the case he would not let us even see or hold the cables/box. He walked all the way to the front of store with them (without us) and passed them off to another employee to hold before we could even get up there. When we got up to the front of store we had to find where and  which employee had them. She still would not give them to us to hold or see even though we were now in the check out area next to her and with other employees and cameras. She went over and SHE scanned it and rang it up  for us! My son's dad was about to then pay and then i finally got a chance to see the cables/box. The box was completely stained all over with some kind of dried liquid all the way through the box. Not something you want on metal parts. The box was totally ripped open on the bottom as well. There was no way it wasnt obvious for the employees to see that but because we were not allowed at any time to see what we were buying the only thing that saved us was that their card machine didnt work either when my son's dad tried to pay for them.
So we waisted over an hour there for nothing and ended up at auto zone who was happy to do business with us and for cheaper price. I absolutely detest this walmart and avoid it whenever possible even though its the closest one to us. its like a damn ghetto place where they treat customers like garbage.

Frequent shopper at this location and it is by far the most clean and organized store! The customer service is impeccable they are always asking if I need assistance and I’ve never not found something I was looking for! I think the store manager is very on hands he’s on the floor always conversing with customers and I think he’s a great guy! If you need a clean and kind store to do your shopping, this location is the one to shop at ! Love this store !

The store was so busy, but it was so impressive the management was stepping up and taking care of the rush.  Way to go.  But at the same time, this is to say why can't others learn to work and do a job so management can get their responsibilities done.

UPDATE 8/16/23: I decided to give Walmart another chance and had groceries delivered today. Everything was neatly bagged and the selections were really good. My driver was excellent too. One thing tho…altho Walmart insisted recently over the phone they were still using InstaCart but that isn’t true for Albuquerque, they now use Spark. Good choice!

ORIGINAL POST 8/7/23: I quit using Walmart’s grocery delivery service 2 years ago because the shopper (not delivery driver) didn’t put my groceries in plastic bags, they were strewn all over the delivery car’s trunk (see pic). This order cost $223.00. I was very upset because who knew what had been in that trunk? Also meat products could have leaked onto their lining! This was the shopper’s fault and not with the driver, who ONLY delivered my groceries.

After discussing this with a Walmart spokesperson they weren’t shocked that this happened and would NOT confirm this was against company policy and would NOT guarantee it wouldn’t happen again. This is a very poor representation of how their company respects your groceries and values your safekeeping.

There were 5 ladies standing,  when I arrived  at self check out. One, had to check a price because an item rang up wrong. She took her time coming back. She re joined the group and left us standing there. Shelly, asked if we needed help. She saw me questioning. She is  what Awesome Customer Service is!! Thanks to Shelly, doing a Great Job!!! Better workers are needed,  please train your other workers on respect and friendliness!!

This is a typical Walmart.  Has every single item you can want or need. The store is always busy and still seems quick for the shopper. I like the "one stop shop" aspects of a Walmart. Produce is good too. I do t have reservations about getting f fresh items here if I need them. You can even get a key made or have an oil change while you shop. Very convenient.  If you read this please  click "like"... it helps my feelings.  Thanks 😊

It's still a one star place to shop. After months ago, security tried to accuse me of stealing. After showing my receipt to the manager and file a complaint. The security was allowed to retaliate. I followed out the store and belittled all the way out out. I called the ethics line for walmart, and all though I've never seen the manager since the security guard. From Metro lose prevention still gives me dirty looks.

Can't give a good review by that each time I go in I'm having to check myself out. It's difficult when you are in an age range where aches and pains are getting next to you. But on a good note all the floor employees are very nice and courteous and helpful when you need assistance in finding merchandise. That's a plus. Hopefully the owners of Walmart realize that full-time cashier's are needed and necessary and the general public needs jobs.

Really impressed on the cleanliness of this Walmart. Had everything we needed and we saved quite a bit of money. I did notice some items are really highly priced such as red baron frozen pizza is $9.99+ yikes. Drive down to the Hayden mercantile grab a freshly made ready to bake for $14+

Everything is locked up. Always out of stock of many items. There are two other Walmart’s that are close to the unser location that are a lot better. Always stocked not as many items locked up. Shaving creme seriously!  Why lock this up.

The self checkout never works properly. The clerk told me "there's a cashier if you don't like it" , the line for the 1 cashier was ridiculous .one cashier isn't enough. Since you have to stand over people, you should get rid of the self checkouts

Dillard's

I had a wonderful experience picking out a simple Calvin Klein blazer and a Liverpool white button-down shirt. All of the sales floor associates were very helpful. I had the lovely Lisette help me search for what I needed. She was very kind and attentive - and not pushy at all. She allowed me to look at my own pace without making me feel like I was pressured to buy anything. These associates take special care of their customers. I will be coming back here in the future for business wear.

I have been shopping at Dillard's since I was a kid shopping with my mom and grandparents. It's nostalgic to walk in and shop there. Yesterday was nice because I started early Christmas shopping for my family. Good sale prices and I spoiled myself a little in the process. Clean store friendly customer service.

Went with my fiancee. Met with very helpful and friendly staff as soon as we walked into the lingerie department. Looked for an elegant dress on the upper third level, the lady was busy but she was extremely helpful and knew the designer when we inaccurately described the garment we were in search of. The dress we are in search of can be ordered and shipped to the store or to home.

I had an extremely disappointing experience with both the service and the product at Dillard's. First, the service was abysmal. The staff seemed disinterested and unhelpful, leaving me to wander the store without any assistance. When I finally found the Johnston and Murphy business shoes I was interested in, the staff was unable to provide any knowledgeable advice or assistance.

To make matters worse, the Johnston and Murphy business shoes I purchased turned out to be a complete disaster. After just 30 days of wearing them, I started experiencing severe issues with my ankles and knees. It became apparent that the shoes had an incredibly strong sole that caused my feet to pronate, leading to excruciating pain. This issue escalated to the point where I had to visit the ER and see multiple medical professionals, including chiropractors and doctors, to determine the cause of the problem. Shockingly, it all traced back to the poorly designed shoes from Johnston and Murphy.

I decided to approach Dillard's with my situation, hoping they would show some level of concern and responsibility. However, their response was utterly disappointing. Despite having a receipt and facing serious health repercussions due to their product, Dillard's flat-out refused to provide any form of resolution or compensation. This experience left me deeply frustrated and disillusioned with both their service and the quality of products they support.

In light of my experience, I strongly advise against shopping at Dillard's, especially if you're considering Johnston and Murphy business shoes. The lack of care for customers' well-being and the complete disregard for product quality make it clear that there are better alternatives out there, even if it means exploring online options. This entire experience has left me thoroughly disappointed and disheartened with Dillard's as a retailer.

I walked in the other day and there’s this woman in the kids shoe department. I was their minding my own business when she said to me, “excuse me ma’am if you don’t leave I’ll have to call security on you” I was shocked and when I asked what I was doing wrong she just gave me a dirty look and said “you know what you’re doing wrong.”
I’ve never been treated like this before and I’ve been to this Dillards around four times. I’m very disappointed knowing that there are people like her who ruin other people’s fun… If you are wondering what I was doing, I was simply switching around pairs of shoes and making the place look a little bit disorganized, but not to the point that I needed to get yelled at…

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