Chevrolet Balderrama

Friendly treatment, very attentive and in general excellent, I recommend it, an excellent option for those looking for a new or second-hand car ...

Excellent service and attention, 100% satisfied

I liked! They are attentive, they give the required information. They did not have the pre-owned that I am looking for but the advisor, Mr. J. Enrique Briones, was quite friendly, accessible. He even took me to see another vehicle at another branch. Today we did not do business but they are going to look for it!
I recommend them!

Excellent care and guidance.

Congratulations to advisor Erick Castillo. Super attentive and efficient

MobilityWorks

Great place for handicapped accessible vans. The sales team are awesome. They really take care of you from start to finish, even driving from mass to rhode island to put plates on the van I purchased. They go above and beyond.

I have hand controls in my car and the button that engages the controls malfunctioned. I called the two MW stores nearer to me and one said a 10 day wait, the other a 16 day wait. Andy at MW Attleborough took me right away with the understanding that they'd try to service my car if they had a canceled appointment. I had my car towed and Andy, Randy and Lee called me multiple times to understand the malfunction to repair it correctly without costing me too much $$. It took exactly 24 hours for them to replace the button and reset the computer. I couldn't be more pleased. Even though they are much further away, they will get my continuing service needs business.

The worst. Selling poor quality and overpriced pre-owned vans that have after market conversion for people in wheelchairs. When trying to resolve concerns Service Manager uses gaslighting to attempt to place blame on consumer. Unsafe vehicles are knowingly sold to a population who then assumes great debt and massive repairs. DO NOT USE to purchase a vehicle.

Sarah and her team at Mobility Works in Attleboro were amazing.
Very kind and empathetic.  We did not expect to need a wheelchair van, nor did we have much knowledge.  She scheduled several appointments, and patiently explained the differences and worked hard to find a van in our price range.  Since then we have spoken to several other of their clients who have all been happy with the sales and service.

This was my first time buying a wheelchair conversion van. Sarah went above and beyond with assisting us with the process. She was kind enough to bring a van to our house to try with my husband’s wheelchair. She was very knowledgeable.

Toyota Uruapan FAME

Good service and friendliness from the staff, but their responses are inconsistent. They seem to lack a lot of information. The place is quite remote and very noisy.

Very friendly, excellent service and very cordial treatment, I recommend it.

Sellers need to offer the product. At least the one that touched me. It is possible that the brand sells itself. So for the sellers...

(Clean and pleasant place, regular but fast service, extremely slow workshop service even in basic maintenance 8 hours for the second time). I improved a lot, the service was good and fast and they delivered the unit on time (6hrs basic service)

Kia Paricutín

Very good service, they are very friendly, they respect the appointment times

Very large and clean agency and friendly staff. They had a Children's Day celebration for the children with a theme from a popular movie/video game, the staff dressed up, nice gesture.

Very good attention from the seller in terms of their mechanical service. They lack more attention to their work. I had to return 2 times because they were not careful when tightening the oil filter and tube. Say since delivery and they solved it after complaining.

The best place for the maintenance of a Kia forte on this occasion I did not leave the agency and I claimed a slightly more comfortable waiting room was changed and in my opinion it was for the worse. The waiting room is in sales but I was very sleepy. It was convenient for me to wait there

High quality service, excellent customer service, they give the extra. Widely recommended. For your KIA car

NISSAN URUAPAN

Surprising experience from a Car Dealer!
Water pump failed 3 months after buying a used car.  They took it in and repaired at no charge, no questions asked and gave a complimentary car wash and motor detail!!!

Ask for Jose Luis Sanchez Lopez.  Best salesperson I ever dealt with.

The people at the service desk are very friendly and helpful. They asked me if I needed transportation or something to drink which I don't think I've ever been offered at dealership. At least in the U.S.

People here are super nice i always find what i come looking for, very good customer service

The agency has just finished its remodeling process, so it is very comfortable and clean. They have a good assortment of units, both new and pre-owned. It offers excellent options for the maintenance of your car, in fact you have the option of having them come to your home for your car and once the maintenance is done they will also take it to the comfort of your home.

FAME Chevrolet Uruapan

Very good attention and very good service

Very good customer service, they don't make you wait, good service and without setbacks, you can make an appointment or without an appointment

Terrible follow-up, I bought a pre-owned car and it took 2 weeks because the tax documents of the previous owner were not in order, and for the refund of the money from the section more than 3 weeks after delivery of the unit it still cannot be done.

Great as always, excellent service and attention, all with a high level of personalized attention.

Congratulations, keep it up.

GMC, Buick y Cadillac Uruapan FAME

Excellent treatment and disposition by the sales staff, easy access to the vehicles to test them; very good option!!!

NISSAN BANZAI RAFAEL CUERVO

Good treatment, very professional, I arrived late and they behaved very well. I thank you.

All the staff are very friendly and attentive.

CHEVROLET DIAUTOS

UPDATE:
My sister did not have a good experience with the saleswoman there who did not follow through on what she promised.  However, Chris, the Sales Manager, turned things around and even bought back the van.

I have a lot of respect for Chris...he is very nice and is true to his word.  Appreciate everything he did to help my sister!!!. Glad to know that the person running that dealership is competent and kind.

Thanks a million Chris!!
**************************
Original review:  Would not recommend.  Terrible problems with the van and no solutions.  Follow through is awful.

Love the Curb Sider scooter lift that Aaron Morse recommended. We had previously researched many possible options prior to the purchase...  Everything he represented has proven to be correct.  It has been exactly what we needed.  He even informed us of the Toyota rebate.  Aaron spent untold hours and many visits with us to try and retry the passenger transfer seat for my husband.  We rely on his excellent advice for all of the numerous assistance items they sell, many of which are on display.
So Aaron, we shall continue to depend on you.

On September 16th, I traded in my old car and bought a new one at the dealership right next door to Mobility. I asked the salesman at the dealership if I could use my old car while I waited for my hand controls to be installed. I thought it would take a day or 2, like my last hand control install 10 years ago. When he asked me how long it would be, I called Mobility and spoke with Michael. I said, "I'm right next door at Boch and just bought a car, how soon can I get push right angle hand controls installed, and how much will it cost?”

He asked me what type and year of car, I told him, and he said he'd call me back. When he called back, he said, "it will be about a week or week and a half, it's $1,800, and I need $900 upfront".

I was disappointed, knowing that the dealership wanted to finish the transaction soon, so I asked why it would take so long. Michael said he would have to order the controls from Canada. I then asked him if I could pay extra to overnight the parts. He said no, that wasn’t an option and said most of the time the parts arrive from Canada within a week. After the call from Michael, I told the salesman at the dealership it might be a week to a week and a half until I could bring in my old car. He had to ask his manager, but in the end, they OK’d it.

Exactly a week later, on the 23rd, Michael called and told me the controls came in. “Great,” I say, “so I'll see you tomorrow morning?”

“Oh no,” he says, “now we have to schedule your appointment, and I can get you in on October 9th.” Of course, I was disappointed and angry. I told him, "you said a week or a week and a half.” He didn’t apologize or give any reasonable explanation, he just kept repeating, “I said a week or so for delivery.” I reminded him that when we first spoke, I had asked for an install, NOT delivery time.

After arguing back and forth, Michael finally consulted with the GM and told me he could get me an appointment on October 2nd.

Because the process was dragged out and I had promised the dealership on September 16th that I would bring in my old car after a week and a half at the latest, I had to ask a friend to drive with me to Norwood (an hour drive), give my car to the dealership, have my friend drive my new car to my house, and let it sit until October 2nd. After leaving my old car at the dealership, I had no car for 9 days.

After being car-less for 9 days, and after ordering some (risky/dangerous) portable hand controls on the internet, I drove back to Mobility. The installation went well, and everyone there was kind and friendly.

As I was driving home from Norwood, I noticed there wasn't a horn button on the control. Over the course of the 7 hand control installations I’ve gotten since 1983, every one of my previous controls had a horn button. After a week or so, I called Michael and asked if there was a horn option available. He had to check, then he called me back and said, “Yes, there is, it’s $650, and we have one in stock.”

I was frustrated at his response, and I asked, "Why didn't you ask me if I wanted a horn to begin with?" He told me, "You should have asked for one."

I called him a few choice names and hung up out of anger. In my defense, I've been driving with hand controls since 1983, and they have always come standard with a horn button, every time.

After such a horrible experience dealing with Michael, I’ll save my $650 and drive Automotive Innovations in Bridgwater MA, where I should have gone in the first place.

The only reason I called Mobility was that they were so close to the dealership. Had I known the headache, the deceitful back and forth, and the terrible communication that would come with working with Michael, I never would have done the install through him. My mistake was being too lazy to drive to Bridgewater at the outset. Jim at Automotive Innovations is a lot more honest and knowledgeable.

I wish I had learned about Ride-Away sooner! My parents just purchased a brand new Dodge Caravan with lift to get around with my sister who has cerebral palsy. To say they are happy with their purchase is an understatement. My sister is so excited as are my parents. They are now able to go out with my sister with such easy. I can even take her out now myself. The freedom this has given them is immeasurable and Mary at Ride-Away was a DREAM! She drove out with the van to my parents house so my sister could see it before we finalized the paperwork. She didn't have to do that but we are so grateful that she did! You guys are amazing and we can't thank you enough!

I am so very happy with the "MPS Push Right Angle" hand control which was installed in my 2015 Lexus RX 350.  I initially was apprehensive that it might esthetically hurt the looks of the interior dash, but it is black and stream-lined and blends in well. It handles well, and I've had no difficulty adjusting to it.

I find it important to mention how wonderful it was dealing with Ride-Away in Norwood.  The people with whom I dealt, Chris and Christine, were extremely patient, helpful, knowledgeable, and accommodating.  Even my car salesman had very positive remarks regarding the people with whom he dealt.

In summary, I am very pleased with having chosen Ride-Away in Norwood to install my HP equipment and wouldn't hesitate to recommend the dealership to anyone in need!

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