MobilityWorks

UPDATE: My sister did not have a good experience with the saleswoman there who did not follow through on what she promised. However, Chris, the Sales Manager, turned things around and even bought back the van. I have a lot of respect for Chris...he is very nice and is true to his word. Appreciate everything he did to help my sister!!!. Glad to know that the person running that dealership is competent and kind. Thanks a million Chris!! ************************** Original review: Would not recommend. Terrible problems with the van and no solutions. Follow through is awful.

Love the Curb Sider scooter lift that Aaron Morse recommended. We had previously researched many possible options prior to the purchase... Everything he represented has proven to be correct. It has been exactly what we needed. He even informed us of the Toyota rebate. Aaron spent untold hours and many visits with us to try and retry the passenger transfer seat for my husband. We rely on his excellent advice for all of the numerous assistance items they sell, many of which are on display. So Aaron, we shall continue to depend on you.

On September 16th, I traded in my old car and bought a new one at the dealership right next door to Mobility. I asked the salesman at the dealership if I could use my old car while I waited for my hand controls to be installed. I thought it would take a day or 2, like my last hand control install 10 years ago. When he asked me how long it would be, I called Mobility and spoke with Michael. I said, "I'm right next door at Boch and just bought a car, how soon can I get push right angle hand controls installed, and how much will it cost?” He asked me what type and year of car, I told him, and he said he'd call me back. When he called back, he said, "it will be about a week or week and a half, it's $1,800, and I need $900 upfront". I was disappointed, knowing that the dealership wanted to finish the transaction soon, so I asked why it would take so long. Michael said he would have to order the controls from Canada. I then asked him if I could pay extra to overnight the parts. He said no, that wasn’t an option and said most of the time the parts arrive from Canada within a week. After the call from Michael, I told the salesman at the dealership it might be a week to a week and a half until I could bring in my old car. He had to ask his manager, but in the end, they OK’d it. Exactly a week later, on the 23rd, Michael called and told me the controls came in. “Great,” I say, “so I'll see you tomorrow morning?” “Oh no,” he says, “now we have to schedule your appointment, and I can get you in on October 9th.” Of course, I was disappointed and angry. I told him, "you said a week or a week and a half.” He didn’t apologize or give any reasonable explanation, he just kept repeating, “I said a week or so for delivery.” I reminded him that when we first spoke, I had asked for an install, NOT delivery time. After arguing back and forth, Michael finally consulted with the GM and told me he could get me an appointment on October 2nd. Because the process was dragged out and I had promised the dealership on September 16th that I would bring in my old car after a week and a half at the latest, I had to ask a friend to drive with me to Norwood (an hour drive), give my car to the dealership, have my friend drive my new car to my house, and let it sit until October 2nd. After leaving my old car at the dealership, I had no car for 9 days. After being car-less for 9 days, and after ordering some (risky/dangerous) portable hand controls on the internet, I drove back to Mobility. The installation went well, and everyone there was kind and friendly. As I was driving home from Norwood, I noticed there wasn't a horn button on the control. Over the course of the 7 hand control installations I’ve gotten since 1983, every one of my previous controls had a horn button. After a week or so, I called Michael and asked if there was a horn option available. He had to check, then he called me back and said, “Yes, there is, it’s $650, and we have one in stock.” I was frustrated at his response, and I asked, "Why didn't you ask me if I wanted a horn to begin with?" He told me, "You should have asked for one." I called him a few choice names and hung up out of anger. In my defense, I've been driving with hand controls since 1983, and they have always come standard with a horn button, every time. After such a horrible experience dealing with Michael, I’ll save my $650 and drive Automotive Innovations in Bridgwater MA, where I should have gone in the first place. The only reason I called Mobility was that they were so close to the dealership. Had I known the headache, the deceitful back and forth, and the terrible communication that would come with working with Michael, I never would have done the install through him. My mistake was being too lazy to drive to Bridgewater at the outset. Jim at Automotive Innovations is a lot more honest and knowledgeable.

I wish I had learned about Ride-Away sooner! My parents just purchased a brand new Dodge Caravan with lift to get around with my sister who has cerebral palsy. To say they are happy with their purchase is an understatement. My sister is so excited as are my parents. They are now able to go out with my sister with such easy. I can even take her out now myself. The freedom this has given them is immeasurable and Mary at Ride-Away was a DREAM! She drove out with the van to my parents house so my sister could see it before we finalized the paperwork. She didn't have to do that but we are so grateful that she did! You guys are amazing and we can't thank you enough!

I am so very happy with the "MPS Push Right Angle" hand control which was installed in my 2015 Lexus RX 350. I initially was apprehensive that it might esthetically hurt the looks of the interior dash, but it is black and stream-lined and blends in well. It handles well, and I've had no difficulty adjusting to it. I find it important to mention how wonderful it was dealing with Ride-Away in Norwood. The people with whom I dealt, Chris and Christine, were extremely patient, helpful, knowledgeable, and accommodating. Even my car salesman had very positive remarks regarding the people with whom he dealt. In summary, I am very pleased with having chosen Ride-Away in Norwood to install my HP equipment and wouldn't hesitate to recommend the dealership to anyone in need!