CHEVROLET TORO ORTIZ MENA.

Very good attention and service, stock is limited but each unit is guaranteed.

The service of all the cars is very expensive, I drive 3 different types of chevrolet and it is super expensive apart from the fact that they tell you a price at the beginning and at the end they take more money from you even for something stupid

Terrible service. In 2021 I bought a 2022 Aveo and it was supposed to be new: it was delivered to me with the back seats all dirty and there was garbage in the glove compartment and it had 373 km. already traveled.
I complained to them and they told me that I had brought it with them as a CD. Juarez. And since I had already signed all the papers, I was already excited. The seller, Francisco Molina Vazquez, was kind while he carried out the sales process, then he washed his hands. I am super sorry for having bought with them and they are very unfulfilled in their services. In short, they sold me a USED car for the price of a NEW one.

Gwinnett Place Body Shop

I want to say thank you to Stuart, Mike, and front desk for all the hard work and communication. My car was hit by rock and created multiple damages on the passenger side. Since I had to go out of country and relocate to different state after coming back, I left my car key with Mike before I left. They did a great work fixing my car. However, my insurance company was not compensating them for fair amount of labor hours especially for feather prime and block. And I am very thankful that Stuart tried so hard to fight with my insurance company and even shared the information with me with what was going on. Thank you everyone for working so hard!!! And it’s time for me to switch insurance…

Every time I want an estimate from this company it's an issue. The last time it was a 2 weeks waiting list really just for an estimate? Now they want you to make a appointment. I'm done doing business with this company.  I went around the corner to a competitor and it took all about a few minutes. Gwinnett Place body shop work is good if you can ever get your car in.

The staff was friendly and communicative with me and insurance.  The work they did was quality.  My car was freshly cleaned when I picked it up and that made me happy.

If I could give zero star I would. They are very unorganized and wouldn’t give me an estimate so I could give to my insurance. Also my insurance tried contacting them, but they wouldn’t answer for days. Also they submitted the supplement request late so I couldn’t even receive it. They told me around how long it’s going to take to fix it, but it took them more than 2 months extra to fix it. DONT GO HERE

I really wish I was able to put a negative star. They way my family was treated while car was in the shop for over 5 months. Not only was my car not fully fixed and repaired.. this shop put used parts on my car. The day we finally got it, our wheel was making a such a loud sound that I called the administrator at the front desk at shop, she asked what is that loud noise.. I told her that it was the car. She said I will have someone call you back. No one ever called back.. They don’t answer their phones either. My family could have been seriously hurt if the wheel fell off! Then we almost had an accident , because the tire they put on was used, that the tire was literally bald and ripped on the highway. I will NEVER take my car here.. and reporting them to BBB!!

Mall of Georgia Ford Body Shop

I came in on a Saturday to drop my vehicle off for repairs. Before I could even step out of my vehicle I was greeted/welcomed by Bryan. Bryan's greeting wasn't just about what he and his shop could do for me. I promise it felt as if I had spoken to him many times before about random things that we've both always been mutually interested in. The process of getting your car into the shop would literally take anywhere from 2-5 minutes if you don't find yourself lost in a conversation about cars or sports. Bryan told me he'd take care of my car and he did. My car was done in a week due to my damage. I knew the damages would be taken care of with no problem but I what I was most concerned about was a paint match. I was told there's nothing they can't handle and they proved they aren't all talk. You will receive a text message alerting you of the processes your vehicle is going under during its repairs. After picking up my car I could't tell it was ever hit. These folks have experience! From the drop off to the pick up you will feel good about your choice of shop to deal with. I told Bryan I'd be back when needed and I meant that. You guys made a friend and fan of me!

Thanks again!
Jamie
Red 2013 Ford Taurus Limited

Travis and the men that worked on our roll off dumpster truck collision repair did a great job. They worked until 8 PM on a Friday to get it done. Travis the manager washed our truck personally and test drove it before we left to make sure everything was working properly. The  exceptional service we received is a rare thing anymore. Thanks fellas!

Ashley was rude and unprofessional. When I went to pick up my 15 Escape I noticed a couple things not right about it and she tried to tell me it was fine even though I showed her what was wrong. The glass was not put in the hatch correctly and I pointed it out to her and her only response was "Well are you taking the car or not". All she cared about was getting the car off the lot, not if we were happy with the repairs. She never once apologized or or acted liked she cared about a happy customer only with us taking the car so they could be done with it. The major repairs were satisfactory but the small details and customer service was a major let down. If you go here don't deal with Ashley.

So i brought in my service van to have a side panel repaired. When i arrived to pick up my van the front desk staff was fantastic, as they were through the entire process, and was super impressed at the repairs that were made.

Now the complaints. When i brought in my service van it was messy. tradesmen you know how hard it can be sometimes to keep your van clean, so i hope you empathize with this, but the cargo portion of my van was covered in dust. not a light dusting, but like a flour bomb went off and nothing was done to clean it out. I used 2 tanks of nitrogen to blow out the dust as soon as I got off site. this could have easily been remedied with 5 min and an air compressor.

2) they did a decent job cleaning the interior of my cab, but they did an aweful job with my windshield. as a result of that my dash cam was no longer hanging under my review mirror, but pushed to the far right corner and the wires that were neatly hidden under the roof of my van were now pulled down and pushed to the side. After a quick clean with some windex i was able to get everything back to the way it was before i brought it in.

3) the tip of my gear shift is missing. how this comes off and how it was missed are beyond me. I choosing to believe it was missed and they didnt just ignore it instead of taking the time to do the right thing. Now they did work with the parts department to get me the part, but its the wrong part and i need to get it resolved.

4) now here is the kicker: my windshield fluid lines are now loose. I drove my van for a LONG time before i brought it in. I know that those lines were not leaking. Now the passenger side leaks just infront of the passenger tire and the drivers side has a very weak spray and leaks just behind the tire.

Emily was fantastic to work with!  They were able to get my repair knocked out within 4 days of NTP from our insurance company and the communication along the way from Mall of GA Ford exceeded my expectations! I would take any of our vehicles here regardless of make/model!

NISSAN DELICIAS

Thank best place to get a new Nissan on delicia chi

Nissan Cananea

The service is excellent, but the facilities are very small, an extension is urgently needed

Honda Pape

Excellent attention, very good service, everything very good.

They are very despotic when serving customers, especially in spare parts.

When my car came at the indicated time, the advisor was not ready, it was a simple oil change, terrible service from the mechanical workshop, I would not buy a Honda again just because I had to take it to this dealership in Monclova, in previous services They haven't done anything about the police and they grabbed a cell phone charger from inside.

Toyota Monclova

Excellent service, the staff's attention is very good, it is much better than in any car agency, from the moment you enter you can see the excellent customer service, congratulations and thank you very much for your attention

Excellent brand and service, both sales and after-sales

Kia Pape

Great service and attitude from our account rep

Has bad experiences on the past but they commit to fix them

Excellent in the service area. Despite not having an appointment, they treated me wonderfully. They solved my problem, explained the causes and were in contact with me the entire time. Many thanks to the technician and Celeste for their help and attention.

Nissan Monclova

Excellent service. The friendliness of the staff gives you the appropriate confidence for all types of procedures. In good time.

When I bought the car, at the time the MTTO arrived, the car had been delivered to me without an air filter, they told me that the brake pads needed to be changed and they were just dirty. I decided not to return.

Excellent treatment from the reception staff, very friendly treatment from the lady who receives the units if I return to Nissan Monclova to deliver units

Very good service, they have several maintenance packages, on this occasion I went to refill the tires with nitrogen, they offer free refilling for the next 6 months after the maintenance, I also requested the washing and waxing service for a very affordable amount and I received A very good job, the interior cleaning was well detailed.

Ford Monclova

Place selected for having certain reliability, service guarantee and responsibility. The rating represents my experience...There is an attitude, there is a lack of consistency, for example, they did not communicate as agreed, if you do not press they do not resolve. Area attended: Workshop (crash repair).

Excellent service, variety of products, meets 100 Covid19 security protocol, professional and friendly service.

Very bad experience, there is no longer the Ford quality of before, neither in the service, nor in the cars, especially in the personal treatment. I know why more and more people prefer KIA, Chrysler Nissan, etc. A shame, they were the best.

My FORD ranger 2019 was a failure.
Many things have failed.
The springs creak, the clutch squeals, the engine lacks protection; When you drive through puddles, everything is splashed, the paint scratches easily. To top things off, they asked me for the van to change the brake hoses for a safety campaign.
What saves the situation is the kind treatment and disposition of the service personnel, they are not part of the problem; They are victims of circumstances.

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