Gwinnett Place Body Shop

I want to say thank you to Stuart, Mike, and front desk for all the hard work and communication. My car was hit by rock and created multiple damages on the passenger side. Since I had to go out of country and relocate to different state after coming back, I left my car key with Mike before I left. They did a great work fixing my car. However, my insurance company was not compensating them for fair amount of labor hours especially for feather prime and block. And I am very thankful that Stuart tried so hard to fight with my insurance company and even shared the information with me with what was going on. Thank you everyone for working so hard!!! And it’s time for me to switch insurance…

Every time I want an estimate from this company it's an issue. The last time it was a 2 weeks waiting list really just for an estimate? Now they want you to make a appointment. I'm done doing business with this company. I went around the corner to a competitor and it took all about a few minutes. Gwinnett Place body shop work is good if you can ever get your car in.

The staff was friendly and communicative with me and insurance. The work they did was quality. My car was freshly cleaned when I picked it up and that made me happy.

If I could give zero star I would. They are very unorganized and wouldn’t give me an estimate so I could give to my insurance. Also my insurance tried contacting them, but they wouldn’t answer for days. Also they submitted the supplement request late so I couldn’t even receive it. They told me around how long it’s going to take to fix it, but it took them more than 2 months extra to fix it. DONT GO HERE

I really wish I was able to put a negative star. They way my family was treated while car was in the shop for over 5 months. Not only was my car not fully fixed and repaired.. this shop put used parts on my car. The day we finally got it, our wheel was making a such a loud sound that I called the administrator at the front desk at shop, she asked what is that loud noise.. I told her that it was the car. She said I will have someone call you back. No one ever called back.. They don’t answer their phones either. My family could have been seriously hurt if the wheel fell off! Then we almost had an accident , because the tire they put on was used, that the tire was literally bald and ripped on the highway. I will NEVER take my car here.. and reporting them to BBB!!