Honda Caribe

First of all terrible phone service! Second I ordered a part that they never called back to tell me they had it and I’ve called several times which of course they never answer. Finally it arrives and when I go they realize that they need another part, so he (Joel) says he will order it, I have to call back again a week later to find out he forgot to order the part! Crazy!

Ordered an Acura part 9 days ago. Was told it would arrive in about 6 days and they would call me. Nobody called, so I tried calling them SIX times today. The prerecorded message says that my call is very important to them, but NOBODY ANSWERS THE PHONE! Not even the operator (marque 0)! I have no way to check on the status of my order. Very unprofessional to not answer the phone or even have a voicemail option.

Need an appointment.   Took an extra day to get everything  done  but task was accomplished.  We had to rent a car for 2 days.  No loaners. But the guys are great and helpful.

I was looking for original parts for Honda in Cancun. Only here I've found what I needed. Good staffs everywhere wishing to help you with any question. They have free private parking if you need it. Of course you can come with children. They have waiting room where you can let your children play.

MG Bonampak

Volkswagen Cresta Morelos

I took the car to service and I was surprised by the quality with which they serve you, the staff is very qualified, they use legitimate spare parts, they have a waiting room, every so often they come to give you information about progress, they offer you water or soda and finally they give you the parts that were changed and a technician gives you detailed information about the condition of the car and makes recommendations. Highly recommended

Excellent attention and very good treatment.

My daughter bought a truck in used cars and it was a pilgrimage, they did not have the papers in order, they make you sign before they deliver them to you and then they come up with what you owe, he is registered in Morelos and Guerrero and they no longer want to take responsibility Why did they already make you sign that everything is in order? It's worse than buying it on the street with a collote, so don't risk it in that agency. Very bad service and very bad experience.

Premier Motors Cancún (Cadillac,Buick,GMC)

If you own a Hummer H3, don’t bother going here. Even though being the official dealership, they refused to provide services. I never ever had a brand workshop refusing one of my vehicles whatever the age was. The staff was very friendly but commented that they had instructions from the management to not except this type of vehicle – Only exception was for existing customers (that made me even more angry; seems that I’m not good enough for them…).

Don't expect anyone to speak English, as this is Mexico, an oil change will require you to drop of your car in the morning and maybe you will get it at the end of the day or maybe not, maybe it will be a two day trip or more so make your hotel plans...

Excellent attention and professionalism of the staff. Highlighting the seller Alfredo García for a great purchasing experience.

Volkswagen Cancún

Updated by one star, they phoned me! I am still on the list after all. I was told I could ask for updates when I like, so I will every week :).

I ordered a Tiguan from Elsy in October. She left the company and sent me a message in December (she is A+) with the person's contact who she left the order with. I was in touch and all was good, still waiting but inventory was arriving. I have been trying to get a response for a week now and nobody is getting back to me.

Good service.  Buying a car wasn't too difficult.
2 issues..
The salesman was nice and friendly, but he didn't seem to know enough about the car. Maybe he was new.

They delivered the car with no gas. It was literally just enough gas to turn on and drive to the gas station. You would think spending $600,000+ pesos, they can put $500 pesos of gas for you as a courtesy.

This place offers some good deals on new cars and the sales staff is friendly.

Nissan Kwanto

Prices are good,but you can't buy and get the car the same day like in the usa

Nissan Bonampak

The best located Nissan dealerahip in Cancún. Very close to Las Américas. You can call to make an appointment for your car maintenance service, even on Saturday. They have specialized people to explain leasing or buying deals to  foreigners. The service is fast and professional. It is always a good experience.

They have really good customers service, sharon will help you and answer all you questions!

The customer service here is excellent. They were very attentive and polite in every step of the process, when I bought a car. I can with all honesty say, that this is the best Nissan branch office, I have experienced so far

Slow service.
They only accept national bank cards. No international. No warning about that. You know it when you go to pay.

Ford Caribe

The are fast and friendly for a good price.

Nice people. Great attention. Don't get Fords anyway.

Mazda Cancun

My dealings with them to date have been excellent. I ordered my Mazda easily with their help. So far so good!!

Took the Mazda for a speaker upgrade with appointment. It was promptly received and only took one hour to get done.

Great area dealership and service dept. We took our car there for auto body work. They did a great job. The people were super nice, helpful, and knowledgeable.

I was disappointed before with the Dealership service, however I have to Thank to Mario getting my vehicle today with the service that I as a customer I am expecting and he did reach and accomplished all my expectations. I am very happy with the service that this time I got. Thank you!

Excellent Service, I am a very happy customer from Mazda, the customer service its great so far until today, cant complain at all, my vehicle its in great condition,  went for service and check up of my vehicle, specially Oscar its always going an extra mile to make you feel secured that your vehicle its ok in good hands. Time of work, customer service and price its ok, havent increase prices because of the covid19 the dealer its clean, I couldnt be happier and feel safe. Thank you!

Kia Bonampak

Excellent service by Lilian! She went above and beyond in addressing our concerns and helped us along the way. The whole purchase process went very smoothly and she kept us up to date during our waiting. We wanted a specific model and had to wait a few months for the delivery. The delivery process was very well organized. The car was spotless and she also explained all the features. Thank you again Lilian!

I was prepared for the possibility of inflated prices, i was greeted in a welcoming manner, the process of ordering the tail light cover that i need was explained (in spanish to my friend) + a surprisingly reasonable price, the order/info area is bright + clean, best of course was the service information! :)) big sign on av Bonampak can't be missed!

This is the only KIA dealership in Cancún. The service is quite far from good. They need more training and experience. The cars are excellent and eye catching. Hopefully you will receive a better customer service now. They don't have their own bank, so they offer you 3rd party financial plans. I hope soon they improve that to sell even more.  They sell a lot.

Paul was my great attentive salesman.  He was easy to talk with when ordering music csr.

I went to get information about their leasing and financial services and was told I would get an answer vía phone, it's been two weeks since that day and still have no answer from the vender who's name I will with hold for obvious reasons, Horrible customer service!

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