Volkswagen Lomas

Poor attention, sellers do not appear, not all versions are on displayed

POLANCO Ford

Good attention to be able to make a decision regarding the vehicles they offer.

Excellent attention from all the staff, thank you

Excellent service, professional treatment and very punctual in their processes.

AXA WORKSHOP: VW OLA 3609 POLANCO

As all dealership spare parts will do everything you want from the brand, the problem is parking because it costs a lot of work, so you must go through the reception ramp and tell the person who takes care of the access what you are going to repair or for what is of interest to you , but it would be better if they published some alternative where to park momentarily!

Excellent service, very professional and attentive

Super attentive and friendly, always good service with them.

Toyota Polanco Agencia de Autos Nuevos y Seminuevos.

BEWARE!!!!! DO NOT DO BUSINESS HERE!!! I sold my car to this dealer for 407,000 MXN and after contacting them almost daily for my money they kept telling me I would see the money mañana!  They told me this several times assuring me I would be paid. 1 month later they just told me that I need to contact  a lawyer if I want to get MY MONEY!  Really? This is how you conduct your business?  This is a dealership of criminals.  WHY DO I NEED A LAWYER TO RECEIVE PAYMENT FOR THE CAR YOU PURCHASED FROM ME?!!!!!!!
You will definitely be hearing from my Lawyer!!!!

Do yourself a favor and don't buy a used car from them.  They tell you they are going to fix any issues with the car but don't actually do anything aside from giving you false promises that issues can be fixed easily later.      Unless you can do a direct bank transfer, the payment process is impossible - an international bank wire or international credit card apparently take a month to verify.  I did a nearly instant Remitly payment that still took them a week to verify.  I ended up paying with cash and that STILL TOOK 2 DAYS for them to verify and release the vehicle to me.  The sales rep I worked with made many mistakes and provided a lot of false promises (lies) and misinformation.  Her manager Rafael who manages the used car department also promises action but so far has yet to fix the issues with the car.

I did service for my 4Runner and it has no coolant after 2 weeks of service. Terrible experience.

We went yesterday , no agents were willing for assistance with the sales on used models ,the only kind person it's the security guard. A shame for a big company

Great service every day, that is why they are the best

Volkswagen Ola Polanco

They have such a great front desk reception.

Great service especially by Juan Miguel Arroyo, he knows what is required especially for people with special Enterprise discounts.

Nissan Polanco

They have good service and explain well about the financing plans they have 👍

Service of excellence, they picked up my wife's vehicle at home, very punctual and attentive, the advisor called us to detail the service to be performed on our car, as well as the cost and time of repair, later they called to recommend some changes of preventive maintenance, which we scheduled for the near future, they delivered the vehicle in a timely manner, our payment was by transfer and at the time of delivery I had already received the invoice. Highly recommended.

Excellent service. There is a variety of cars and they explain technical details if you request it... you can see car purchase plans... I was satisfied... I recommend you if you are looking for a car to your liking...

The worst experience in 26 years that I have been a customer.
Unfortunately GNP Seguros referred my car to Nissan Polanco (National Army, Irrigación neighborhood in CdMx), they offered me to do the repair in THREE days after the insurance company authorized the quote, which was done quite quickly, the problem was From that moment on, the three days became TEN AND SEVEN, a total LACK of responsibility, commitment, follow-up and response on the part of Ramón Pérez (bodywork and painting) and Israel Limón (workshop manager).
It is difficult to continue buying Nissan for 26 years and, for sure, it is impossible to return to this agency. They are disgusting!
When they finally committed to delivering the car, the notice was: “it will be delivered at 5:30 PM, we ask you to be punctual as we close at 6:00 PM”; When I arrived on time to pick it up, they had not yet brought it from the workshop, it is not at the agency, it is located at Military Engineers, they told me it would arrive in 15 minutes, it arrived in 50.
DO NOT BOTHER TO RESPOND WITH YOUR TYPICAL RESPONSE “José Ignacio, we are sorry for what happened, allow us a call to……”, it is a matter of seeing the “opinions” that are on his blog.
THEY ARE DISGUSTING
José Ignacio Huerta González

Terrible workshop service. Please NEVER leave your car at this place for repair. They do not answer the service phones and do not give status or approximate delivery dates. It seems that customers are doing them a favor by leaving their cars. They have had my vehicle for 1 month and NO ONE responds to me.

Chevrolet Surman Anzures Agencia de Autos Nuevos y Seminuevos

Huge place, it is always very crowded and sometimes very hard to get the attention you want.

Terrible attention from scheduling a service, I brought my truck in for an oil change, according to the advisor it was time for a complete service and it was done.
In the diagnosis they tell me that a battery change is required (battery that I changed 5 months ago) since it was going to leave me "stranded" the next day and that's how it happened; They didn't want to make my battery warranty valid.
They left the left elevators inoperative, arguing that they are normal electrical faults in the service, with no solution. After performing the FULL service the service indicator on my dash comes on, I have contacted with no luck, no follow up on “quality” calls.
In reality, this in my experience seems more like breakdowns caused by the service staff in conjunction with the advisors to get money, since they offer “discounts” after leaving service. Total corruption in that work team.

Surman Ford Marina

I went here at the beginning of August to buy a ford transit. They told me it would be available immediately as they had one in stock. Once I paid the balance in full, over a million pesos, they told me it would take two weeks with the changes I wanted. Afterward, they told me that it was actually not available and that they didn’t know it was no longer available but that I would have one by the end of the month. Never came. Mid September they told me I would have it by mid October. At that point I requested a cancellation since they did not keep their end of the deal; a two week wait. They told me the refund/cancellation would take up to 14 days. It is now November 20th and the sales agent and the sales manager will not answer my messages. The general manager NEVER answered any messages and kept me on read through WhatsApp. I am now awaiting to proceed with legal action with my accountant and attorneys to head back from them. I can honestly say I have never dealt with these types of issues and honestly expected better from an American company doing operations in Mexico. I would definitely never recommend this company to anyone.

The attention is good. Prices for services are high but like any other cars dealer

If they want to know something… it is the worst agency they can go to. There is no one to answer, the few people who are there do not know anything and if that were not enough, they never answer the phones. And so the question of why Ford has lowered its sales? The answer is super simple… lack of customer service.

Yes, this is what the agency looks like

Shell

Worst Shell ever. EVER. First the pump wouldn't take cards, and when it finally did, it kept not being able to read it. The cards wouldnt insert. Wouldn't read. Especially stop and shop discount. So I had to go in, prepay, and the guy forgot to select the damn grade of fuel. So he had to void it. Then my points wouldn't go back on S&S card. I tried asking them to just give me the dollar off. They refused. Now they're telling me I have to go through S&S to get my points back when they're the ones who made the error, in the first place. Wasted half my lunch break trying to get gas, which I never got, and now I'm out my points too, that I spent hard earned money in groceries to get. What a @&#$ SHOW!! Nevermind the manager could have given me the money off. The cashier even told her how much it was. Could've even figured it out from my total, but NO, gotta make my life hard. I am now playing games trying to get my points back, which I doubt I will, and I Will likely have to call SHELL to complain to get them back. WINNING!

Nataly Burgos Volkswagen

Super professional service, very attentive and friendly!

Excellent service 10 out of 10 👌👌👌
Friendly and very attentive 👌100% recommended

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