Volkswagen Vaqcsa Feb. 5

Good service,  first time there, looking forward for next time

Vaqcsa as an enterprise is ok. VW spare parts and service are rather expensive.

Distribution Center GM vehicle

It is very good to work here, since you learn many things and it helps you develop better

Great, very calm, no pressure from anything, the TyT staff 👍and already several times I have come to carry him in this place

More than good for unloading, the fist enters at the same time and access is not complicated

An excellent distribution center with good attention to staff with high quality of work

Bernardo Quintana Queretaro Nissan Autocom

Car service times are good as long as you make an appointment. The price is average but they always intent to sell additional services (even though you may not need them). I had to struggle to get a spare part that broke but it all happened mainly because i didn't want to go to purchase and then comeback to install so i tried to handle it through mails and calls.

We had a great experience buying from this dealership

Toyota Querétaro

Questionable practices going on here. They make you wait and don't respond. If this is a negotiation technique, it's a horrible one that annoys me. If it’s not a negotiation technique, then it’s incompetence. Either way, disappointing.

Details:
Went to see if they would buy my car. Possibly as a trade-in for another car, but they didn't have what I was looking for, so it would only be them buying my car. After a quick visual inspection, they gave me a very reasonable preliminary offer (higher than the Autrometica value). In hindsight, this was probably a trick to get me to come in again and invest my time. So I went back the day after for the mechanical check, which took about 2 hours. They said they found a code while doing the diagnostics check. I went to AutoZone to do a diagnostics check after that... they couldn't find anything. To be honest, this could be due to a different scanner, but when I sent the AutoZone report to my salesperson, I did not get a response. Now we are 3 days after the first inspection and 2 days after the mechanical inspection, and they still have not responded to the AutoZone diagnostics report not finding an error code, and they are still talking to their manager about the final price they will offer me. I guess he/she has been too busy for the past 2 days ?!? If they don’t want to buy my car, that’s fine, but at least communicate about it.

A friend of mine also had a very bad experience with the service there. His Tacoma broke down and needed repair. The communication was horrible as well. So much so, that he had to complain to the manager of the service department.

Last year we went here to buy a new Sienna. This was a more pleasant experience. Ultimately, we did not get the car because it took too long to arrive, and we got our money back without problems. So, it’s not all bad. I guess when they can sell you something, their service is better.

I love the Toyota brand. It's the most reliable car brand. Unfortunately, this agency does not reflect that.

Very good service, friendly, prompt. Unfortunately they didn't have the kind of car I needed.

The quality of the products are awesome, the cashier's service is kind of slow, but other than everything else is really good.

Very friendly staff but waiting line is huge (6-8 months) and prices are secure until delivery. Not worthy of the wait nor of uncertainty on prices.

They have no spare parts and diagnostics takes forever too. So be prepared to be without a car for days if not a week

Kia Nova Qro

Wonderful service from all the staff. Lilliana is great for helping with English speakers. Free coffee and snacks makes it an easy wait for your car to be ready.

Clean and friendly location. You really need to know how to speak and understand Spanish as I have not found anyone yet there that speaks English

They scam their customers charging higher prices for the scheduled service, they are always higher than the ones shown at KIA website. When I called the corporate, they charged the KIA website price (as they are supposed to), but continue charging higher prices to anyone don't challenging them.

KIA Nova Queretaro exceeds expectations!! Everyone there is focused into give a great customer service!! I have taken my Soul to all maintainng service and every visit is a pleasure!

Great attention to detail, excellent customer service, however, express isn't really EXPRESS, waited over 2 hours for 1 hour express service. However, very nice staff and great service

Honda FAME Marquesa Queretaro

Tried to convince me to change brake pads and AC filter at an overflated cost for a job the really only takes five minutes. Normally better than this. Also took nearly six hours to get the car back.

AVOID this dealership at all costs! The vehicles sold at this location do not meet the basic quality standards that you would expect from a product like Honda. The sales staff provide false information to trap potential clientes into purchasing damaged vehicles. Once the contract is signed, they push all blame to the client stating that they should have known better than to accept a vehicle under those conditions and make no effort to provide the minimal level of customer service. Do not attempt to purchase from this dealership without a lawyer present.

realy slow to accept your car, my appointment was at 10:00 I got there ast 9:50 and i was handing the keys at 10:40 left just before 11.

Prices are expensive for some things but ok for others, it depends what you need but all the standard services process are clearly displayed.

The mechanics and security personnel seemed chordious and the rest of the staff nice enough... a part from the clowning around among them making everyone else wait.

Pricy dealership for vehicle maintenance. Professional service but may fall short of expectations.

MOTOR CITY BAJIO S.A. DE C.V.

The best place to buy cars, everyone who works there is very friendly and helps you with everything, getting it rolling

Buying my car was super easy and they gave me a very good price. EXCELLENT SERVICE

Ford Citelis Querétaro

They park their cars all over the adjacent streets, sometimes blocking the way to the kindergarten on the street right next to it. Also, when the trucks come to deliver new cars, they park and wait over the avenue, completely obstructing traffic. I wonder how they haven't been fined for this.

the sales man didn't even want to sell us and told us that we couldnt afford what we wanted even do we actually have, because of that we actually remove ford from our options

Very poor customer service, I introduced my car for 3 recalls and they say that two of already expired without providing any evidence at all @FordMx #FordMx

Friendly staff but services were not so great. Need improvement in big way

Get yourself a nice new car to travel around the city, or get your car fix in the service center with quite good attention.

Around $3,800.00 Per service for your car.
Visa, MasterCard, Cash.

Kia Nova Seminuevos

6 months without getting back the $5,000 pesos I left to reserve a truck. It's a JOKE! Don't buy here. There is never a manager, they never answer the phone!

The worst service in the purchase of my car, the documents were misplaced, they have NOT PAID ME for 30 days. They throw the responsibility between each other.
⚠️ Don't sell your cars here. ⚠️

The advisor who sold me did not know what documents he was giving me, he gave me the wrong characteristics of the car, he recorded a delivery video that he never sent me.
All very bad... Bad experience in the service.

Terrible experience, a year ago I bought a unit with them and now that I need to sell for personal reasons, their "appraiser" tells me that they cannot buy it because their scanner shows 12 airbag error codes (I have never hit the car) , which is strange because they asked for the codes and they refused to provide them to me, and when the unit was purchased they made me acquire the credit through BBVA when their staff told me that they did have their own finance company. In conclusion, TAKE CARE OF YOUR MONEY, DON'T BUY PROBLEMS WITH THEM.

Compare between several agencies, but the truth is that they have a very high cost for pre-owned units in comparison with other agencies, and what I liked the least was that they do not fix anything, they do not even change the tires, no matter how worn they are, they do not take blows so I do not recommend them since this is what is visible, what will happen to what is not seen.

At first they are very attentive and give good attention but at the time of the sale the very long "processes" for the delivery of the car begin, you have to mark the seller daily to follow up, I have bought from other agencies and the units take 2 or maximum 3 days to deliver, I've been waiting for 1 week and I'm just going to sign the contract to see when they can schedule my delivery, plus the prices are above average!

AUTOS FORD SS Irapuato

Front desk was super nice with me and mechanics did a great job in just couple weeks. I'll recommend Autos Ford Ss Irapuato

It is good company and it sells all cars and used cars too .

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