Shell

What a rip off.. So first off their graphic on the pump for how they want you to enter your credit card does not match what they expect for a chip card... So after entering my info for $0.35/gallon off with fuel rewards, when it doesnt accept the credit card, when your try again, it wipes out all your fuel rewards credit even though you didn't pump any gas. Avoid this place at all costs

Been coming here for a long time since they usually have the cheapest rates of fuel.

I always get 91 and came to find out, the pumps only gives you 87 as their highest quality.

So, I have been paying for 91 fuel quality, but been getting 87 at a higher price.

This location was reported to Shell for Fraudulent and scamming on fuel quality. Received an email from Shell confirming an investigation will be conducted, but no date was given or other information was given, since gas station owners can alter their machines at any given time.

I changed my previous review because I’m always treated great at this location but every single time this same guy is here always problems I truly apologize because I like coming here and the other people who work here are wonderful but I don’t know if I’m coming back because this guy I can’t I can’t deal with him every time I come in it’s something so this might be my last time and like I said I truly apologize because you guys are some great people but just this guy is him every time Whenever I come in apparently my fuel rewards never worked with this guy

Hasn’t had regular gasoline for a week. What’s the point of a gas station if you can’t even get gas there.

They don't have a bathroom.. it seems to always be out of service. I don't bother stopping and wasting my money there...

This is NOT a Shell fuel station. It is now a Circle K. Please update your stores information.

Don't know why Google says this is a shell gas station

Everyone I've encountered there has been polite with average customer service skills except the red headed guy who works at night. He NEVER greets me when I walk-in let alone even looks up from his phone until I'm at the register. Maybe he missed that part of training but that's customer service101.

I love shell gas, but that car wash they have has to be the worst one ever.  It left suds on my car and didn't do a good job cleaning it.  I'll never go back.  And they don't even sell donuts inside.

Fairly made convenience store, doubt that anyone will hurt their customer service. 10/10 on that they commandeered their stuff to people like me. Lively service is what is on the tip of my thoughts

Berkenkotter Motors

Update: I now need a new engine.

My car was totaled between Christmas and new years and I loved it so much I wanted to replace it with the same exact car. Through a few website searches I found one and Berkenkotter. I went down to look in January at it and fell in love. I was deciding between this car that I could pay in full or a new car and get on a payment so I left it to sleep on the decision. A week later the car was still there so I set up to test drive it. I had a wonderful test drive that made me decide I wanted the car. We went through steps for the purchase and left in my new vehicle. 2 days into owning it every single maintenance light came on. I took it in and it needed a master break cylinder. The sunroof is also broken and rattles while driving. Also, a bracket on the bumper broke after one drive. In April they sent me my title and paperwork needed to register this car with the state. I went to register and was turned away at the dmv because the title didn't match up with the sale. The title was from a CarMax in California. I took the title back to castle rock and they assured me they would fix it. Through the next couple months I called periodically to check in they assured me it would be very soon. I finally got the correct title July 24th. 7 months. So between the broken car I was sold to the title fiasco. I don't recommend.

I didn't buy a car from them so this is just based on my personal experience, but I hit them up to see if they could do a valuation on my mom's vehicle for probate court after she passed away and they were very helpful.  Didn't charge me anything to do the valuation and even stayed there late so I could get it to my lawyer ASAP.  And this might not mean a lot to most people but they always have these cool little custom wooden cars that they keep on the table for kids to play with and then they get to choose one to take home when they leave.  Which I get isn't a super big deal but I know it was to my stepson and I thought it was really awesome of them to give him one seeing as I wasn't buying anything and they were already doing me a favor.  So if I'm ever in the market for a used vehicle I will definitely be going back and give them a shot at earning my business. Again I didn't buy a car there so I don't know the quality of the vehicles they procure and I didn't really pay attention to what they are charging good or bad.  But I have to say when I overheard parts of the conversation that was between the finance manager and this couple who had just purchased a car while doing all the paperwork I was impressed with their professionalism and how the manager wasn't trying to jam backend products down their throat like GAP or a warranty.  He just educated them on their options and didn't push, hound, or swindle them into buying anything...which sadly is pretty rare these days.

Great car dealerships people with a good hospitality. I just purchased this Yukon from this car dealership place and they gave me a great good deal for it. I am very greatly satisfied for what they have done for me.  Good dealership! 😊 👍

My girlfriend and I bought our vehicles from Berkenkotter on the same day. Both salesman were good buuut the vehicles being sold as is with bad tires isn't a very good business practice. When you buy a vehicle with full time 4wheel drive that depends on even tire wear to make your vehicle work right then you get a vehicle with 3 good tires and 1 bald tire the goes flat every day it doesn't settle well. The vehicles are sold as is but when the car is barely road safe because 1 tire is bad then there might be a problem. The second vehicle there was nothing to complain about.

My son bought a Hummer H3 from this location and it ran great for a couple months until there was really just driver error. We couldn't figure out what happened until I called the owner and he told me to take it to their shop. My son was worried that it would cost 5000 dollars due to a blown head gasket but it wasn't that at all. Firestone was wrong. The oil was too full. My son got off easy on this one with a small fee. Dan you bailed us out. Thanks! And your mechanics too. Thanks!

10 stars for the buying experience. Very friendly trustworthy staff. I recommend buying anything from this dealer. Easy financing and great payment options. Best used car buying experience I’ve had yet. The car I bought has immaculate interior and was very well taken care of.

Loving my new little SUV!! Bought a 2nd vehicle here. 1st one was more than 10 years ago & I still have it. I'm looking forward to many more years with my new one too. The prices are very reasonable & the cars are reliable. You won't get a "lemon" here & you'll be treated well by their no pressure sales guys.

Update: My engine blew and I need a new one. I've done the proper maintenance on it. I've had this car less than a year.

My car was totaled between Christmas and new years and I loved it so much I wanted to replace it with the same exact car. Through a few website searches I found one and Berkenkotter. I went down to look in January at it and fell in love. I was deciding between this car that I could pay in full or a new car and get on a payment so I left it to sleep on the decision. A week later the car was still there so I set up to test drive it. I had a wonderful test drive that made me decide I wanted the car. We went through steps for the purchase and left in my new vehicle. 2 days into owning it every single maintenance light came on. I took it in and it needed a master break cylinder. The sunroof is also broken and rattles while driving. Also, a bracket on the bumper broke after one drive. In April they sent me my title and paperwork needed to register this car with the state. I went to register and was turned away at the dmv because the title didn't match up with the sale. The title was from a CarMax in California. I took the title back to castle rock and they assured me they would fix it. Through the next couple months I called periodically to check in they assured me it would be very soon. I finally got the correct title July 24th. 7 months. So between the broken car I was sold to the title fiasco. I don't recommend. Extra star for the hot sauce

I refuse to buy a vehicle anywhere else. Been driving Berkenkotter cars and trucks for almost 20 years now. The transparency and follow through with this company is unparalleled. The staff and mechanics are amazing. I Absolutely love my new jeep and it's perfect for my family. I would give 10 stars if I could. 🌟 Thanks Dan and Frankie. Much love 🤩

Bret and win win financial have been amazing my first vehicle was totaled due to an accident, and Bret Put me In a new ride, these guys take care of you and treat you like family, I highly recommend these guys and for now on will be the guys I come to for a ride, thanks Bret for helping as always🙏🏼

Ace on The Fax

Good store, somewhat limited supply.    The cashier are always friendly and helpful.  But its hard to get anyone to help find what I'm looking for.    More than once I've walked toward personnel looking for something and they turn and walk away.

Stacey was a HUGE help in helping me locate the right parts for me to fix my luggage rack on my bike. It saved me loads of time, and she was super friendly too. Ace really lives up to its promise as the helpful place every time I go, but this was even better than usual!! Thanks again, Stacey!!!

I love this store a little too much. Since beginning my woodworking hobby a few years ago, I've spent a lot of time here. Without exception, I've found the staff members very helpful.

Clean,well stocked customer service impeccable!!!!!  found exactly what I needed and the young adults they employ are very helpful and well mannered.Highly recommend this business especially if you live in area!!!! Will not be disappointed they deserve 10 stars

Ordered a new Weber natural gas  grill and was able to get free assembly and delivery, try getting that service from the big box stores.
Also, the delivery person looked at my new natural gas connection and told me what fitting i will need to connect my grill which saved me from calling a plumber and $$$.

Great customer service!!

Poorly run location in a money spot. Ownership is clueless and leaves an unfortunate staff facing the public with little support and exposed to undue criticism. Only support them as a last resort as they consistently leave their staff high & dry to make a profit.

Bait and switch. They listed the cheapest gas in the Denver metro area on gasbuddy. When I showed up, it was one dollar more per gallon. If this is your go-to, fine. But don't go out of your way thinking it's cheap gas.

Good gas station but would definitely not recommend using their car wash at all. I had my vehicle "touchless" washed and the arm didn't extend all the way out. When it was about to turn on the driver's side it kept going and scratched up the bumper. I talked to the attendant and gave all my information to be contacted by the manager. I let a week pass by and never heard from the manager. Had to go in a week after to talk to the manager, but he kept insisting it was "touchless" and that could never had happened. Interesting enough, he changed his opinion when I told him I had a dash camera and proof it DID happen. He told me to stop by the next day to fill out an incident report so they could check their cameras and investigate. Long story short, I have gone as far as to contact their corporate offices and almost a month after the incident and I haven't received an answer. So, I'm stuck with a scratched up bumper. Thanks a lot!

Do not use pump 6 at this gas station. I went there on July 4th and the pump did not automatically shut off and I wasted gas as I did not realize it was overflowing till someone yelled out that it was.

Charges your account $50 even though my car is only capable of filling up to $32. Maybe $35 when prices were higher. Took 3 days to get my $ back, it only started after gas prices went up. I only go because it’s right next to where I live. If you have other options do not go here. I’ve had countless problems with their pumps not working, asking a million questions, it’s my most hated gas station

Juan really saved my day yesterday by providing the best service and kindness. Thanks to him this is my favourite gas station now.

One of many denver gas stations that somehow takes more money to fill up than others. Pumps are not accurate . Beware

$20 for a drive-through gas station car wash? Other gas stations charge half that and you can get full service cleaning inside and out for less than $20.

This gas station will not sell a lighter (or other age-restricted items) to someone (36 years old) with only a passport (which is a valid and current government-issued id)

Only allowed me to get $15 in gas and forced me to waste my fuel points of .10 cents off a gallon

Dishonest and deceitful. On Sep 26th of 2023, my diesel truck broke down (2019 GMC Canyon never had issues). On the 25th of Sep I filled up half my tank with fuel from this Shell station. After my truck broke down I had it towed to a local Mechanic shop. The local mechanics found out there was unleaded fuel in my truck. The repairs cost me $5038. They asked me if I had a receipt of my last fuel up. I informed them "of course I do" because I always get an electronic copy. So I checked my email and sure enough...no receipt. (I mention this because I always fill up there because they usually have  one of the lowest prices for diesel). So I went to the actual Shell station itself to retrieve the receipt. They informed me their systems were wiped of data on the 25th of Sep and forward. I was able to get a camera recording of me filling up my truck with the GREEN nozzle (diesel).  So I called Shell and I sent them the copy of the receipts of every time I filled up there (which was almost every other day). They said they would do an investigation. After a month of not hearing from them. They informed me there was no mal treatment on their end. I will never go back to a Shell gas station and as a military member in the USAF I've let all my family and friends to never go there.

I used to love this place with the fuel rewards, you got a real fair price in town. This year they've had 3 of their big mega coupons that if you jump through the hoops at the right time you can get a coupon to use on that particular day and get an extra 20 cents off per gallon. Each time these have been usable they raise the price .30 - .35 cents the day before, so are actually paying more than if you would've bought gas 2 days earlier. In addition all the gas stations around are a better deal. It's shame I've told so many of my friends to get the app, and now I have to tell them they're rip-offs.  Why are all these businesses shooting themselves in the foot. I just don't get it. There are much better gas deals out there than these, And why have the deal where you have to do this or that to get this 20 cent discount that will actually cost you more money. So they lose you money and they waste your time. Too bad the old system that they had doesn't come back, because wow they are just not worth anything anymore. Sad

3 star, run of the mill, basic fill up station. Nothin' much else to report.

Includes car wash.

Knock off a star for the general malaise felt when attending fuel.

Do not go here at night the black guy Dee is very rude and over charges and believe me it wasn't an accident I asked for a refill of a soda and showed him the cup before filling it up and he refused to give the refill price corporate will be hearing about it if you need gas or a soda or anything there is a Murphy gas station literally one block away to the East on Austin bluffs I would recommend going there over this shell any day

We always stop here because it’s cheap for gas plus we get fuel rewards on top of that. Staff is always friendly and helpful

Snack options are limited like no hotdogs,no pizza and limited coffee options and a few snacks like Hershey's bars for a normal sized one cost 3$ when a king size on at 711 costs the same but is 3x bigger!
And the back of the building sometimes has a few kids from GW that look a bit sketchy vaping and suspicious being at the back of a gas station.
If you want more options for snacks,drinks,a very cheap lunch and etc head to 711 or the circle gas stations with more options and way better prices!

The worker inside had terrible attention and in addition they did not allow my daughter to go to the bathroom because there is no bathroom, once inside the store I did not spend a single dollar, I had planned to buy snacks for myself and my children, definitely if I had not already paid for my gasoline In the pomp, I would not have spent any dollar in a place where they do not care for their clients.

Very nice guy behind the counter! He gave me free Carwash 3 times already.

If I could give zero stars I would. Accused me of stealing candy while there with my 4 year old daughter. Then when I asked what they believed I stole just told me to pay for items and leave. Showed my purse and asked them to search me. No rationale given and could give no reasoning behind this accusation. This happened while I was at the register with several items to pay. I will never go to this station again.

Very nice guy behind the counter didn't have any stamp booklets to sell,  but was very nice to go into his personal stamps and give me one for free. The place also seemed very clean and friendly.

How is the cross eyed weirdo behind the counter gonna tell me I can't buy monster energy drinks for my kid? So sick of this weird gas station and all the unnecessary garbage. Gonna find a different gas station to frequent from now on.

ALWAYS a pleasant experience when I come here!! Nightshift is BY FAR the biggest reason they are probably still in business! Thanks for being friendly and understanding!! ❤️

Was told she was unable to sell any tobacco because the ID machine isn’t working…..what happened to just looking at an ID?? Waste of trip and lazy-you could of just looked at my license lady.

Didn't go inside. Not exactly my favorite part of town. Sadly, many homeless individuals in the immediate area looking for handouts. May God bless them all...

A decent gas station at a thoroughly busy intersection. Very clean on the inside but it seemed a little understocked, there were no hot dogs or anything on the warmer, the clerks seemed more interested in chatting with each other than getting the customers processed, and the clerk that was checking us out did the slowest bagging job I've ever seen in my life

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