BUICK-GMC-CADILLAC RIVERO HUMBERTO LOBO

Chevrolet Rivero Humberto Lobo

VERY good experience, they took good care of me because I didn't buy anything and I'm an 18 year old boy who just went to ask and they showed them the cars and I was able to try the one I liked the most.

Excellent promotions and has parking, trained staff and very competitive prices

excellent attention, first class and super fast service

Excellent attention and service attitude from Ms. Blanca Torres, congratulations for being so helpful, even though she has a lot of people and the phone doesn't stop ringing, she answers each and every call with excellence. Please support that department with more staff, it is needed. thank you,

Ford Vasconcelos Car One

Conveniente for servicing your ford car in San Pedro. Oscar in the service department is helpful

Very good service from Mr. Mauricio García, sales executive. Fast and efficient purchasing process.

A very good experience, the customer service is great, they are attentive and very friendly; excellent attention and service, recommended!

Excellent service and integrity in its conduct. The repair of our Ford Focus was covered under warranty with no issues. They only asked us for time, we granted it and the car was attended to properly. With patience on our part and rectitude on yours, I leave with a very good impression of this agency. Thank you.

Volkswagen Autos Valle

Traded my Bentley for a Beetle no questions asked! My client owed me a pile of cash and offered me a new Bentley instead. I really wanted a VW Beetle with a USB port, but agreed to take the pimped out Rolls-Royce instead. I thought all was lost until these guys were happy to help. Now I have a lime green Beetle with much bigger back seats than that stupid Bentley.

I took my car to have the armrest changed, they didn't change it and they handed me the dirty car, then they told me to take it back so that now if they changed it and again they gave it to me without the new armrest, they told me to go a third time because now the part had arrived but now no one answers me anymore, I still have a broken armrest but they did charge me.

The service is very good, from the reception of the unit for maintenance to the waiting room and customer service, the logistics for delivery as promised in a timely manner. Congratulations

Abel Castillo has treated me very well!, cordially and patiently.

Honda CLEBER Vasconcelos

Very clean, and professional,  service. I meet the general  manager.

If you wanna buy a Honda, this is the place. Great service center also.

NISSAN CHIPINQUE

Good attention and honest automobile service

Terrible service, the sellers in general, and the manager in particular are incompetent, they do not know how to do their job professionally and they spend their time making excuses and transferring the problems to the clients!, do not buy from this agency

Excellent service for my car. It was his turn.

Very good attention, friendly helpful and service on time, recommended

Nissan Rivero Las Torres

Excellent service, they have a waiting room so comfortable

Terrible, very expensive services. And I once had to see the manager yell at the employees there in front of all the customers in a horrible way. A few positive leadership courses wouldn't hurt. Fat experience.

On another occasion I bought a car, and the seller made a mistake and the day I went to pick it up, they lowered my car. Fatal fatal fatal.

I can say that it has been the worst experience of my life buying a car at this agency. I have a long list of things they failed at. And the last thing was that my vehicle registration and the invoice were wrong even though I paid for the management service. You have no idea how I feel. And I am also almost sure that there will be a cost for this change in vehicle registration.

The advisors are upset because I insisted on taking the truck...I took my truck for a warranty due to a bad sale of pre-owned...and they entered it 5 times for a noise that they couldn't find and then 2 times for a different one...if they are going to buy pre-owned, pay attention before buying and when you receive the vehicle now nothing will happen

Buick GMC Cadillac Gómez Morín - Grupo Rivero

We have purchased 2 vehicles from here Denali and a Escalade and are salesperson is always super informative and helpful. The service center is always super busy but works very efficiently. Will have my business from now on.

It's encouraging to see that business' owners invest in their infrastructure for the sake of a better customer experience. Kudos for this car dealer.

Terrible, they are not interested in selling cars, one salesman for 3 waiting clients, and to make matters worse they do not have the courtesy to call back to see if you are still interested. I left my phone so they could call me later since I didn't want to wait (it wasn't worth the wait because they didn't have the car I was looking for on display) and I think they had little interest in selling (after 2 weeks), they would have to give me the Come back again to see if your advisors are now available.

My truck has been in the service shop for 2 weeks and they still haven't given me a final diagnosis of my vehicle's problem
I only know that the transmission failed 😔

I will never ever take my truck to that agency again.

The first time was for a major maintenance service, they charged me almost 18,000 and it took almost a week, they told me that the control of the electric mirrors did not work and that is why sometimes they did not move, they changed it for a new one and the problem persisted. In summary it was a short that I had in a mirror that when water entered it failed, an electrician charged me 100 pesos to fix it.

The second time was to change the oil, after 2 hours they call me to tell me that the water pump and the two front forks need to be changed and they give me a quote of 56,000!!. When I asked for an explanation of how they detected that I needed this service, they did not know how to tell me and they shielded themselves with "this is what the workshop told me and they are the codes that the scanner gave me" I asked them to give me or show me the result of the scanner and they did not want.

I took the truck to another shop for a 2nd and 3rd service and they did not determine that any change from what was mentioned at the dealership was necessary.

Toyota Monterrey

Poor customer service, not what I expected

great service and attention at every moment.

Right now is under construction, service is really fast

Super fast, good prices, quality and services.

Extremely helpful and professional staff!

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