MT Autos

Ford Seminuevos Monterrey

I am almost 2 years old and they never gave me my replacement control, and every time I ask I get the same questions and I get the same answers. It's just here, it's just here, it hasn't arrived, who gave me the unit, it's about to arrive, it hasn't arrived, who are you? etc etc etc

In 2015 I bought a Toyota Corolla at Ford Preowned at the Pino Suarez branch, and it turns out that it has two fines from a previous owner from 2014, God knows how they paid the 2015 endorsement and made the change of ownership, of course they charged me for the entire process and Now that I want to pay the endorsement I have a thousand pesos in fines, you go to an agency because you think it is better and it comes out the same, I already warned them of the situation and they do not respond. Be careful, check carefully.

Good place. Lack of attention from the staff.

Excellent Agency.
Speed ​​in attention

DG Motors

Agencia Ford Automotriz Monterrey

Bad Service, they had my vehicle under review for almost 2 months, they did not repair the fault for which I entered it and they even returned it to me with another fault. I took it to warranty only for them to have it for almost a week without checking it or fixing it. They returned it to me with the same problem when I entered it and another error added to it. Spend more than $50,000. Really think about it before taking your unit, you think that taking it to the agency will be the best but in my case it was not like that. Very bad service even from the advisor since you have to be looking for him to validate how your unit is going, no one takes the trouble to inform you.

The worst agency I have ever visited. I decided to take my truck for service on Saturday, May 27, 2023 at this location since I was not happy with the service from other Ford dealerships. From the moment I arrived, the treatment was terrible, starting with the security person who gave me half instructions when I asked for the service advisor. When I got to service, not a single Ford person helped me until I interrupted them. The advisor Nery Lara was the worst, without greeting, rushed, bad-tempered, half-explaining the service. Hours later I went to pick up my truck and they told me that the advisor had already left and that they couldn't show me the maintenance report.
They promised me that Nery would send it to me by mail on Monday the 29th, which did not happen. In addition to all this, when I checked the hood of the truck I saw that they left a cloth forgotten inside the hood.
I hope everyone sees this and avoids going to this agency, I have never had such terrible customer service. Nothing compared to the top-notch service I have received at Toyota dealerships.

Regular attention, because it is a parent company, the sellers should be more attentive since they were all gathered together buying I don't know what products from someone and they left me waiting until they finished seeing the things. This happened on a Friday before 1 pm

MG Fleteros

MG is back in Mexico, They have great plans to aquire a new car or SUV. Pay them a visit to know their plans and models, they are very kind and I'm sure you'll look great inside a new car  :)

Good service, they resolved all our doubts and questions regarding the unit that we went to see (that we took with us) 👍

Good service within the dealership explaining in detail the vehicle or SUV that is needed

Definitely the worst brand, it took them a while to deliver the RX8 truck to me and then when they delivered it to me, they delivered it at night and the next day I realized that it was all stained on the roof and that it had a scratch near the pedal, now it is failing the screen, the trunk opening and it is too hard
They tell me to take it to be repaired with them because it is under warranty, as if I had bought a half-used truck.
What courage because I bought it with great hope of bringing a truck of the year and it turned out worse than a used one.

Terrible after-sales service
Check the warranty policies carefully

Toyota CLEBER Fleteros

Worst customer service. Toyota mexico office needs to see it. They do not tell you when your car is ready. And you still
need to wait pretty much of time even after you pay the maintenance service fee. They are giving worst service with nice qualitiy car.

Appointment in advance.
Freindly staff.
On time delivery.

Chevrolet Del Rio (Mayoreo Refacciones)

Very good service from all the sellers congratulations

Hello, do you have the 2010 chevy c3 headlight, on the passenger side, and what is the price?

Very nice treatment and good father is the staff

Kia Gonzalitos

I was very interested in the río hb (I am talking about kia on mty mx).
1st. The lady was very attentive-but resulted that after a week we "closed" deal, she was fired for giving out wrong info.
2nd I was assigned a new guy. Not the best actitudes either. Mentioned my rate increased and I had to pay more
3rd in no point after my first rep was fired, was I notified she was fired and she still gave me info and details
4th this place was not giving me best cs so I ended up cancelling. And I am on the 20th business day and my refund/cancelation is still no where near done

I'm surprised at the negative reviews I've read about this place. I bought my car here and have had regular maintenance done here 5 times, and I had repairs done once when someone rear-ended me, and I've only ever had good service, from the initial sales representatives to the people who attended me today for my most recent maintenance. (Not to mention the car itself, which I've had for almost 3 years and I really like.) Based on my experience, I'd definitely recommend this agency.

I went to see the Kia Niro 2023, which is beautiful on its own. We were assigned a sales rep and he was not the best guy... i literally asked "tell me about the Niro" expecting some information about the drive (since they didn't have it for test-driving) or contrasts vs the other SUVs he just said "well, it's cool". I had to ask every single thing to get information, he was just there to sit down and look pretty. We went elsewhere.
It's a very clean place, though...

is kind of terrible service. never answer call. and when they delay never feedback to customers.

Terrible service. They try to be sneaky and don’t tell you about extra charges.

German C1, S.A. De C.V.

More than 40 minutes and no one could assist me, terrible service.

Professional attention in a few minutes my credit was approved excellent attention

I'm for work but at the agency the attention is first class

Car One Seminuevos Vw Gonzalitos

Always excellent, the best cars and Edgar Elizondo as an advisor helped me make the best decision

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