Kia Konfidence Plaza del Valle Oaxaca

Everything is fine, I bought a pre-owned one in 2020 and so far no problems. Just a detail. It did not come with some original parts and the warranty was not valid. Specifically it did not have the original windshield wiper lever. They put one on a sedan and that's why I can't activate the rear windshield wiper. Check carefully before leaving there because they were not responsible and it costs more than 2 thousand pesos.

Terrible attention from the advisor, through the head of the workshop and ending with the manager, more than a service they do you a favor.
They give you terrible answers about what is really happening to your vehicle, which shows the lack of knowledge about the mechanics and you have to beg for attention. THEY DO NOT RESPECT THE WARRANTY, my vehicle has 46,000 km and is not yet 5 years old. IT'S REALLY NOT A GOOD BRAND EXPENSIVE SERVICES THE LAST ONE THEY DID TO ME WAS THE 100,000 KM.
BUT TO FINISH OFF KIA MÉXICO DOESN'T ANSWER YOU EITHER; AVOID PROBLEMS AND HEADACHES LOOK FOR OTHER OPTIONS THESE PEOPLE THINK THEY ARE THE ONLY ONE AND TO TOP TOP TOP TOP GRUPO SUMA ALSO OWNS THE VW SO I IMAGINE AT LEAST HERE IN OAXACA THAT IT'S THE SAME THING
M A L I S I M O

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The best after-sales service I have ever had... very good attention and comfort when waiting for the delivery of your car.

I've had the car for 25 days, of which it's been under warranty for 12 days :( .

They have cars of all brands and at very good prices.

Toyota

I never thought i ll find that Quality SO quickly , SO pro , so impecable , great Team

If you can, I recommend taking your car to another Toyota dealership. This place is disorganized, chaotic, and seemingly incapable of proper vehicle maintenance. This was a total waste of of a day and 1,500 pesos. Let me explain...

Prior to this maintenance appointment, I've taken my Prius C to dealerships in Arizona, Jalisco, Puebla, and Quintana Roo. This is by far the WORST experience I've ever had. To start, unlike previous visits which took a maximum of 2-2.5 hours, this routine maintenance appointment took nearly 6 hours.

As if that wasn't bad enough, they didn't fix the mechanical issues I originally brought it in for. I explained that the engine sounded louder than usual but they said nothing was out of the ordinary and returned it with the same loud engine sounds.

I also noted that a piece on the front of the car had popped out (see pictures) but they said they couldn't fix it. At that point, my boyfriend tried pushing it back in with a key and fixed it right there. That leads me to believe they didn't even bother looking at it in the first place.

Unlike all the other dealerships I've visited which give me a copy of the diagnostics papers detailing every point of the car they check and their notes (for instance, how much tread the tire has, etc.) I got no such paper.  What I did see was an illegible paragraph of mechanic's notes, though I didn't even get a copy of that.

Finally, other Toyota dealerships have done a superb job at the interior and exterior detailing (car wash). This time, I got my car back with
streaks all over the windows, bird poop on the hood, and other parts of the car that were still dirty.

they had only 3 vehicles in stuck I guess they first sale than they order
however they have good customer service in my view

WHATEVER TIME TOYOTA TELLS YOU THEY WILL HAVE YOUR CAR READY, DOUBLE IT!

The service department personnel have consistently broken their word about delivery dates every time that we took our car in for service.

It seems that the issue is that INSURANCE is paying for the repairs. When insurance pays, you do not schedule a normal service appointment with Toyota Oaxaca. As a result, they apparently just fix your car whenever they can fit it in their packed schedule.

For example, we just took our in yesterday and were told that it would be ready in 8 days, even though the service department ordered parts ahead of time for us. This work should normally take about 3 days at most, based on our experience with other garages.

Today, we talked to the service department, and they told us it would take them THIRTEEN days to deliver the car that they promised in eight days.

In the past, the service department has given us specific dates and times to pick up our car, then they have denied giving us those dates. I understand that the service department is busy, but they should still tell the truth. It's UNPROFESSIONAL to make a commitment and then to not at least admit that you made that commitment and ask to reschedule. I do not see how Toyota Oaxaca is doing anything other than LYING to its customers.

I cannot help but conclude that Toyota Oaxaca does not care about its customers very much.

The sales department was amazing when we bought our car, but you should not expect the service department to keep their word.

First class service plus coffee while you wait?

Ford Oaxaca

While on vacation our motor blew 100km from Oaxaca.  After getting the truck to Ford Oaxaca they diagnosed the problem and had a new motor delivered in only days.  The new motor was installed and the truck was out the door in less than 2 weeks from it being towed in.  The communication from the delivery to the installation was fantastic.  They sent daily photos of the progress and a video when the motor was first started.

Amazing team here ! Great customer service! From the service to sales to GM ! Connect with Omar J Ramirez Garcia if you want someone who cares and who will really go out of their way to help you !!

They treated me very well, excellent facilities and great service.

The service I have received is excellent and very good attention from the people who assisted me

The staff is very attentive and very friendly, and they also give national and foreign artists the opportunity to exhibit works of art in the agency.

Nissan Oaxaca Universidad

Good service from the Nissan staff, very friendly and offer excellent treatment. The only thing I complain about is the guard or security personnel, since they did not allow me to charge my electric Nissan leaf, why was it only for those who were going to buy. Angry, I talked to the Nissan manager and the misunderstanding was fixed and we were able to load the car.

Every time I take cars from my work to service something is stolen, you can't forget to download something because it is stolen... I have had a very bad experience at that agency and no one solves anything for you...

Terrible experience. The Mode service advisor (this is how her signature appears), despite having arrived at 8am, which was the time of my appointment and being the second car to arrive, did not want to receive it, reluctantly when I showed her my appointment, she received the car , telling me that if they did what they had to do, they would deliver it to me on Monday, not today Saturday as we had agreed and I had to accept that they did not do what they had to do so that they would deliver it to me the same day. And at the end he told me that they were not going to wash the car or give me transportation because it is the complement to a service that they previously could not finish due to lack of material, he always told me all this reluctantly and with a bad attitude

Volkswagen Bonn Oaxaca

Very bad service  and if you buy a new car they find the way to cancel your warranty and make you pay for the service

I was sent to the agency's workshop by the insurance company, for a minor collision. The person who assisted me was a young lady whose main concern was to make it clear that the service was going to take a while. And in fact, the assessment prior to ordering the spare parts will take a week or a week and a half.

MG Oaxaca

TERRIBLE ATTENTION; TERRIBLE SERVICE. Thus, with CAPITAL LETTERS.
They lack professionalism; The lack of seriousness, ineptitude and its obsolete administrative process are other of its characteristics. Diagnoses are made based on mere assumptions.

After the Puerto Escondido branch did not have the capacity to determine the reason for the failure of the air conditioning system of the automotive unit, they asked me to go to the City of Oaxaca, where they are supposed to have the technology to carry out complete diagnoses and it was not so.

On October 30, 2023, Karina told me that Paul from Puerto Escondido would call me that day to reschedule a date for another diagnosis. It's November 7, 2023 and I'm still waiting for the call.

Frustration, anger, helplessness, and disappointment take hold of one in a situation like the one described. Where is the vaunted guarantee?

Meanwhile, I'm still waiting for the call.

I do not recommend it. They promise you a thousand things when selling, extended warranty and attention all the time.
My vehicle has been in the service shop for 3 months, they do not give me an answer as to when it will be there, they do not answer the phone, they do not assist me when I go to the agency.
Very bad experience.
I DO NOT RECOMMEND THE BRAND, IT HAS NO SECURITY AGAINST MISHAPS, AND WE DON'T TALK ABOUT AFTER-SALES CARE.

Excellent service and quality of vehicles. Excellent price!!

Terrible customer service and attention. I compare it with the service and attention of Oxxo.

I dialed 3 times, the first 2 I selected option 3 for spare parts and no one answered, the 3rd time I selected 0 for operator and they told me that the spare parts person (only 1 person in spare parts) was on course so there was no service. that department. I leave it to your discretion.

Kia Plaza del Valle

I had refrained from making a detailed chronicle of my experience with this Distributor until I had, at least, 4 visits, so that my evaluation would be as less emotional or frustrating as possible:

It is a huge shame and sadness that an internationally renowned automotive brand, which seeks a greater positioning in the Mexican market, and in particular: the Oaxacan market, did not achieve better customer service at its Oaxaca Valley distributor:

Customer service, in general, at the counter level in the reception area of ​​the light vehicle workshop is deeply deficient: what practical use can the customer-user directly obtain from the reception counter having four (4) service windows, If the staff only carries out bureaucratic work - administrative and accounting procedures - without listening attentively to the end user about the operational problems of their vehicle? Without personalized real-time tracking of your car to know its status, despite having several WhatsApp service numbers; final delivery without interior, body and/or engine detailing washing, despite the advertising that openly promotes it in your hall; without delivery of the vehicle with the detailed presentation of the work carried out on the unit, due to the rush of the staff to leave work, to close the workshop to the public; misplaced placement of service tools-accessories; no base level padding; Without stock of spare parts for general models of the brand, they may take 4 to 5 days to be available, after payment of the material; no staff on duty for the final delivery of cars on weekend hours; absence of express service, which is a quality of any brand in the rest of the country.

A general distributor that does not have a charging terminal for an American Express card has to seriously reconsider whether it could serve the premium segment of its brand; The absence of a cashier on duty for the weekend - from Saturdays at 2:00 p.m. onwards - excludes herself from the clientele that can only show up for the distributor's general services on those rest days.

What is the final sense of assisting with a brand distributor -without considering the use of "original" parts-, if the final result is proportional to a mid-level multi-brand automotive workshop?

Grupo Bonn is getting "badly accustomed" to the absence of healthy competition, which helps users of the brands they distribute, to better service, which can be easily located in brand workshops outside the city of Oaxaca.

It also helps us a lot to decide to stay with the brands distributed by Grupo Bonn, or opt for its BMW neighbors.

I share my feelings with the people who have felt disappointed in their after-sales, but unlike them, I am suffering since the purchase and sale of my vehicle in their pre-owned area, where it took 14 days to make a first payment (because according to them it was the day of the dead), days in which they did not even provide me with a number to speak directly with him or the person in charge of the area.
Now I have been waiting for another 10 days to be able to deliver the new car for which I have already covered the down payment, safe and polarized because yes... WITHOUT PAYMENT THERE IS NO PROGRESS, the obstacles are merely an unnecessary bureaucracy where each thing takes days and although in the end Everything was finished 3 days ago, I'm still waiting.

It is disappointing that they believe this is normal and part of the process.

It's a good place, good treatment. Only if I think they could improve in relation to service appointments since I have gone and my appointment is not registered. In general the agency is good.

I loved it, the promoters are very attentive, very friendly, they explain in detail everything about the car or truck that you choose.

Ford Guerrero

Order 2 parts from them. They had to be shipped out from another state. Service was great and prices. They are good as well. Guys at the parts department. Are knowledgeable.

The attention is always very good or at least for me!! The times I have visited Ford they have always treated me like a King!!❤️🫰🏽😇

Excellent attention, the guys and all the collaborators who are in this branch are very attentive.

Cresta Acapulco - Volkswagen

There is a need for more kindness from everyone, better attention. If you have a waiting room, guide your clients and offer a bottle of water, because of the heat it is, it is very uncomfortable to wait to be attended and not receive good attention.

Very good attention and they solve the problems

Only buy spare parts, the person who answers does not have very good tact when it comes to serving

Nissan Cuauhtémoc

I went to Nissan cuauhtémoc to fix a Nissan Sentra. And these guys didn't want to provide the service required. They said that a 2010 car was too old and they only provide service to new cars. I request them to give me another option or recommend me a place where I can take the car, but they didn't want to give an advice. This type of service is NOT ACCEPTABLE from a certify dealer.

Good service, very attentive staff. They are slow in responding to claims

They serve you well, they are very friendly, even though they need to work on the client's taste and desires.

Excellent ideal place to invest in NEW AND PRE-OWNED cars GUARANTEED

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