MG Oaxaca

TERRIBLE ATTENTION; TERRIBLE SERVICE. Thus, with CAPITAL LETTERS. They lack professionalism; The lack of seriousness, ineptitude and its obsolete administrative process are other of its characteristics. Diagnoses are made based on mere assumptions. After the Puerto Escondido branch did not have the capacity to determine the reason for the failure of the air conditioning system of the automotive unit, they asked me to go to the City of Oaxaca, where they are supposed to have the technology to carry out complete diagnoses and it was not so. On October 30, 2023, Karina told me that Paul from Puerto Escondido would call me that day to reschedule a date for another diagnosis. It's November 7, 2023 and I'm still waiting for the call. Frustration, anger, helplessness, and disappointment take hold of one in a situation like the one described. Where is the vaunted guarantee? Meanwhile, I'm still waiting for the call.

I do not recommend it. They promise you a thousand things when selling, extended warranty and attention all the time. My vehicle has been in the service shop for 3 months, they do not give me an answer as to when it will be there, they do not answer the phone, they do not assist me when I go to the agency. Very bad experience. I DO NOT RECOMMEND THE BRAND, IT HAS NO SECURITY AGAINST MISHAPS, AND WE DON'T TALK ABOUT AFTER-SALES CARE.

Excellent service and quality of vehicles. Excellent price!!

Terrible customer service and attention. I compare it with the service and attention of Oxxo.

I dialed 3 times, the first 2 I selected option 3 for spare parts and no one answered, the 3rd time I selected 0 for operator and they told me that the spare parts person (only 1 person in spare parts) was on course so there was no service. that department. I leave it to your discretion.