Chevrolet Diautos

Terrible service, I had already seen my unit, and the advisor formally agreed that I could go to the bank to request my loan, and I did so, having already had the credit approved, he stopped assisting me and gave me other options very different from the one unit that I wanted.

I took my 2023 Onyx car for 30 thousand km service on Saturday, November 25, Miss Jessica told me that everything was in excellent condition, on November 28, my car has problems starting due to a low battery, when when picking up The service car did not tell me about it, making it clear that the unit was not checked correctly, and now they ask me to wait 72 hours to give me a response, in the meantime the unit stays with them, I don't want to imagine if they didn't check the battery What else have they forgotten to check?

Good customer service, spacious and clean place, waiting time from 3 to 10 minutes depending on the staff and clients who are there, the waiting list is an average of 2 to 3 months depending on the model, prices and information shown on TV screens with an advisor, wide range of semi-new cars and other brands that own brand and new with waiting time depends on the model

Good service, Advisor Alma... I took my car in for repair due to an accident, let's hope it has good results...
My car has been under repair since February 20 and it is the date that they have not delivered it to me, nor has the person who received the car called me to tell me how the repair is going, I have called claims at Diautos Díaz miron Veracruz, see and no one answers...

All good.
Only that they don't even offer you water, in other experiences with other brands and other Chevrolet dealerships they even offer coffee and cookies.
The service is good and the vehicle is new and a headlight has already burned out.!!
Little disappointed by the lighthouse experience.
It leaves a bad taste in my mouth.
It shouldn't be like this and the worst thing is, THEY CHARGED ME.
At least I thought they would deign to give it to me as a guarantee but no.
I must clarify that they did change it.
But whatever, the bad taste remains.
Anyway.
Question of approaches.
Being able to look good, standing still.
They prefer not to keep it so much for an insignificant amount.
That is my humble opinion.

Good customer service and 10 service in the workshop.

I bought a very good Track van for 5 passengers and the attention and service was always very warm.

Mr. Pedro treated me well, we treated a car, I hope everything goes well.

Although the spare parts are not very expensive, the attention given by the spare parts staff is very good, even over the phone.

Kia Serdán

Great place to get a new car. They treated us in a nice way,offered some water while waiting.

Excellent place, the agency staff is pleasantly attentive and respectful.
In the services area (this is the area I visit) the agents offer you a souvenir for your visit, in addition to serving you very well.
They solve all your doubts without problem.
Regarding costs, I don't know a little if they are the most accessible, but they do a good job, if they do.
That is based on my experience and the visits I have made.
They give you good customer service

(05/27/2023) I bought my Rio S Pack, and I received excellent treatment from the agency, especially the sales advisor. Everything well explained, in order and without errors. I received the unit without problem in a timely manner. I am delighted with the quality of the product.

(12/01/2023) I performed the first service (10k kms/ 6ms). The experience was first class, from reception, documentation, diagnosis, and service, to delivery. I received notification of all movement of my unit, and multimedia evidence. They offered me brake and alignment service at a promotional price that they honored in the final payment note. I am totally satisfied with what Kia Serdán offers.

Hoping they continue to offer top-notch care.

Volkswagen Veracruz

Bad customer services, you pay first and they promise to get paperwork and never pick up phone, never did what they promise.
Manejer, please take your crew and provide training the are terrible 🤬

Honda Serdán

They are selling Honda & Acura cars and SUV at this showroom, right now very huge shortage of car deliveries in both brands Honda and Acura, choice of models, variants and versions and best of the colors are not available as per requirement, on service side unfortunately very bad no proper attention is given to customers.

They need to improve customer service drastically

At Honda Serdán they offer a very personalized service, they cleared up any doubts about what my car needs.
The waiting time for the car to be checked was very short.
The facilities look very modern, all the staff are highly qualified.

I brought a truck so they can detect an engine ignition failure. But after 36 hrs. It is not possible that they have not yet located the fault or defect. Well, it is supposed to have everything necessary to not only solve the problems of the Honda brand, but also to disassemble an entire vehicle from head to toe. Until the fault is located. But even after 36 hrs. Nothing.

Nissan Serdán

They took a really long time to fix my Nissan Xtrail and it was only the bumper they had to replace

Chevrolet Balderrama

Excellent service, people are amazing. Horrible coffee. Jajaja

Ask for Aresly the best professional car sales ever

Toyota Serdán

The people are very friendly, the service you get from them is great. Unfortunately Toyota Mexico has elected less-than-competitive financing options which make the shopping experience less than the best. However, that's a national financing options choice and not the individual franchisee's fault.

Ford Jalbra

Professional Service as it is the standard at FORD

When you take your car to service, take video and photographs and check carefully because then the service advisor SARA states that the car entered with a crash that they did and they did not want to take responsibility. Thanks to the photos and videos, it was shown that the car I do not enter into those conditions simply the worst customer service. 😡

Bad attention and follow-up, they forget to follow up with clients. It has happened to me that I have to remember or ask about my car or requested parts. If you can avoid going, it would be best.

Good afternoon
Excellent service and attention
I took my unit for preventative service without any issues.
The only thing I'm unhappy with is that they didn't apply my extended warranty on cleaning the sunroof ducts.

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