Ford Surman México

Reliable Ford Dealer but they have to improve on service.

Currently it is a place where they sell motorcycles, I am very sorry to say that the customer service is bad. He is not trained and they serve as if they were doing a favor. I have nothing better to say

I recommend that users inspect their vehicle carefully at the time of delivery. They changed my headlight bulbs and my power cables disappeared.

"I appreciate the plastic glove that the thief left me"

The body shop and paint shop is terrible, they take too long, they give you dates and they don't keep them so that when they deliver it to you it comes out poorly painted and covered in another paint, with mechanical failures, in short, worse than how you delivered it and that's not to mention that In my case, when they delivered it to me, they changed my battery (when they didn't have to take it out) and if I didn't realize it at that moment, they wouldn't have believed me that it wasn't my real battery, a shame for Ford.!!!

Terrible service from the seller, I went to ask and find out about the new Figo 2016 and the seller who helped me came with a very arrogant attitude, and he harassed me with the question "But are you going to buy it or not?" rush to sell and created a lot of pressure and I don't think it is the best way to serve the client; As I mentioned before, I went to ask for reports because I was undecided between the mentioned vehicle and a VW, the seller simply turned his back on me and walked away and no longer wanted to give me reports on the vehicle, so I decided to leave and better go to another Ford dealership (where, by the way, I made the purchase since the man who assisted me understood my anguish and therefore gave me more appropriate attention to my situation)
PS: Maybe the salesman at this dealership saw me very young and that's why he thought I was on a game plan, but no, I hope I change that attitude because I even felt discriminated against in a certain way.

Volkswagen Puerto Aereo

Are you thinking of buying a vehicle?

You are in the worst place! Lack of integrity, their sales work is based on lies and not to mention fraud!!

The sellers make fun of you, when you come to follow up on your procedure!

Think twice, there are more agencies of this beautiful brand!!

Volkswagen Salto del Agua S.A. de C.V.

Bad dealerships, bad salespeople, worse than bad. When I called to ask for the car information and they told me that it was in stock, I drove to their store and paid the full price within half an hour. Their salesman told me that they would give me the car in three days at the latest, but after a few days their salesman told me that they had no car in stock and only one test drive, which is very irresponsible company. When I applied for a refund they told me it would take 5-7 business days, very disgusting company.

Good service, I'm Persson with disability, very recommended

SEMINUEVOS VOLKSWAGEN POR ESTEFANIA MARTÍNEZ

Excellent service. I recommend it 100% since its processes and attention were great. Thank you for fulfilling our dream of brand new a Volkswagen.

A pleasant experience, thank you for your attention.

Volkswagen Nuevos y Seminuevos Certificados Ejecuticivo Veronica Ramírez

Excellent service and attention from Miss Veronica Ramírez. Always very attentive and attentive to all procedures. He gave me a detailed explanation about the characteristics of the vehicle I purchased. Highly recommended!

Excellent service from Miss Veronica, very attentive, patient and resolves all your doubts.
100% recommended

Excellent attention from all the staff, especially Executive Verónica Ramírez, provides great service, super attentive, kind and patient.

The attention received from Miss Verónica is very good, she is always aware of the status of the purchase before and after the unit is delivered.

I bought a van and the service was excellent, 100% recommended, they offered me a test drive at my home and always very good service and attention.

Ventas Profesionales Volkswagen & Seat

They leave you waiting for hours without assisting you, I asked for my car through Afasa credit and it is very bad. I ordered the car since September 2022, they made them advance months (more than 50 thousand pesos) and to date (March 2023) there is nothing and yes If you want to cancel, you will be penalized with 2 months of more than $11,000. The truth is, a very bad experience with them 😡😡😡😡👎👎👎👎

VW Flotillas por Norberto Pérez

Kia Aeropuerto

I have worked at Kia Aeropuerto for approximately 3 years, in general the environment is very calm and the facilities in general receive frequent maintenance.
The service manager Daniel Peña, at all times sought to obtain better results and customer satisfaction, and also sought that the entire team received fair payment according to each one's performance.

I totally recommend this dealership.

Very good agency, the analysis and sales people are very attentive and friendly, they explain everything to you in detail, the anger is that the receptionists are very rude and treat you badly, they answer you badly, it seems that they are doing you a favor instead of giving you adequate attention since you are a customer and you are not going to buy chocolates.

Automóviles De Tlaxcala, S.A. De C.V.

1st service, they didn't change anything, they just washed it and even used it, it had more kilometers than I left it with

Bad service
In the services they charge pieces that do not change. I spend with an air filter in a maintenance service.
In another car, in its first service, they changed the rear pads for used ones... Where the rear ones only have 10% life and the front ones have 80%... I went to another dealership to change them and they confirmed that the that I had when leaving the service were not the ones that the car originally had... Terrible service 👎👎👎

...
Ideal for buying a car or taking it for repair 😉

Kia Malinche

Excellent service, kindness and good treatment, from all the staff, the service technicians very punctual in the delivery of the units,

I have had a very bad experience with the service area, they painted my chest and it looked bad, they ignored some requests I made and today I made an appointment for service and within an hour they told me that it was not scheduled.

Excellent service from the advisor, they explain in detail and you take your test drive, prices and promotion better than the competition

I will speak for customer service.
Car service appointments are perfect. They respect and comply with them. At 8:30 am when the service begins, they are already serving the customer.
The people in charge are friendly. And its waiting area, for guests or clients, is comfortable. Comfortable armchairs, good speed free Internet and even their free cafeteria service is good.

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