BBVA Bancomer Cumbres

Terrible attention from the moment you arrive. The executives do not follow up on anything and when you try to contact them they avoid you and even block you. I opened my account less than 1 month ago and it has already been blocked for 2 weeks due to internal inefficiencies...

The waiting time at checkouts is ridiculous... if you're in a hurry don't go to Bancomer, do your laps first and leave the bank last

Terrible attention and besides, they never open at the time they say

The attention of the executives is very bad. The order of arrival is not respected, acquaintances are served first

Very bad service, it wasn't even good at listening, you need to know more about the app, otherwise they'll put it there for 10 years and because of this bad service, I decide to change banks

Banco BBVA

They robbed me in practice, be very careful with these devices, I had had good experiences with other banks and I thought it would be the same with BBVA, but no, don't use them.

Great convenience by having 3 ATMs and a customer service line within the Centrika plaza, controlled climate, no lines, Fast and Safe.

I went to the branch due to a problem on my date of birth, they opened a file for me and a month has passed and it is still unresolved, the executive gave me her number so I could follow up but she did not answer me until today when I called her she told me that she would not be in branch for 1 month, go to the branch of origin to ask about the status/change of date of birth, don't waste your time, they don't feel like helping.

They treated me excellently and there weren't many people, I went around 2:45 in the afternoon, and they treated me excellently, very soon

The waiting time seems eternal, more than an hour waiting to be transferred to the executive and then there is only one answering. They do not give complete information so you have to return several more times to stand in line.

Shell

Nice gasoline station they have statue & signage that capture your attention, but then we came here since is the closest gas we can stop by cz we kept driving along Cima rd.. they have public toilet,  the small grocery that sell souvenirs olso lthey serve warm foods from 11am to 7pm and we liked the chicken salad and tenders we ordered( the dressing of tenders is soo good & salad is fresh) about the price I think it's normal ( little pricey from ordinary grocery but common that was expected!!! & for a busy intersection gas station) the employee are helpful and polite.. all in all good experience!
Visited Last Nov 26, 2022

Gas prices are high.  The staff is really nice and helpful.  The store here sells lottery ticks and has some nice food products for sale. The also have a nice little Cafe inside as well. Restrooms too. Hot sauces and Jerkey too.

Gas is about $2 more than Baker or state line had stations.  And their "waterfall" urinal is disgusting.  It's an open tub that recirculates urine. You can see the ammonia stalactites from  the rock feature.  Surprised they haven't been shut down

BEWARE, YOU MAY OR MAY NOT GET GAS DISPENSED AND YOU WILL NOT GET YOUR MONEY BACK.
Our gas tank stayed on empty after fueling and paying. My boyfriend went inside to let the clerk know, not even demanding a refund, but asking him to please check the pump. The clerk got argumentative and just said no refund, and he can’t do anything about it. This happened around 2:40am today. I’m reaching out to Shell and reporting, doubtful that they’d be helpful either, but the least I can do is try to warn other people not to go here.

Their chicken is amazing…like Chic-fil-a but a notch better. chicken sandwich and strips are great. Their burgers are pretty good too. Clerk (tall guy) was great as well. Great service stands out these days and it was noticed so had to make sure to leave a review.

BBVA Bancomer Uresti Félix Gómez

Excellent service and greater security, although when making cash deposits the ATM rejected the bill, it took about 3 attempts but in the end it accepted it and that was not the case, the bill was in good condition

The schedule is wrong, and no one solves it, they only say that it will be reported but without effect.

Excellent services and more security to make your movements

Normally it is not very busy, but there is only one executive and it takes a while to attend. There are seats to wait in line, ATMs are almost always working

I don't know why but now it turns out that you can't open an account after 12 pm, where does it say that? Because it's not on the page, I went at 1.30 pm, and I had to go to another Bancomer bank to request what needed.

BBVA Bancomer Monterrey Brewery

The branch is inside a brewery and there is no public access.

For those who don't know, the branch is inside the brewery and is only for employees of the same.

we had a very bad experience because he can't open a checking account because the manager was very rude.
You have a lot of experience and you can't hold a bunch of checks and the manager carries a lot of money.
we had a very bad experience as he cannot open a checking account as the manager was very rude.

Terrible service from the executives, incompetent and a banker who is not trained to do her job.

Terrible attention. They didn't register me properly when I asked for a business account... I've been making changes for a month to obtain an account in dollars and since everything is fine they tell me that I can't have it because I'm a natural person, and the website shows that it can be obtained being physical or moral.
I'm going to change branches

Getting worse. Super slow service. Improve the service or already close.

Comfortable, with its own parking and the possibility of parking on public roads

If you are going to make a payment or service that is paid exclusively at Bancomer, they do not let you pay with credit or debit cards from other banks, that is how absurd and illogical the banking system is!

Infinite waiting times, the same as always. Never change BBVA. 😄

Soriana Hiper Miguel Alemán

The customer service offered at this branch is terrible, the staff is not trained and does not follow the procedures.
I am currently living in the USA but I continue using my BBVA accounts for movements and recurring payments in Mexico but the application was blocked and I could not unlock it since I do not have the same registered cell phone number.
A friend from Mexico began to help me with the process to regain access and they asked for a signed letter where I gave the permissions and I sent it to them digitally and they commented that it would have to be notarized and only from the Mexican consulate. In the process plus shipping it was 300 USD and they asked us to leave it for legal review and they never spoke to us. When we went to ask, after 5 weeks, they told us that it was not enough and that now they need PDFs and they accept that they be digitized.
This is where I wonder, why didn't they ask us for this from the beginning? Every time my friend goes to review the procedure they come up with a different story or requirement, meanwhile I have not been able to resolve the problem for more than 4 months and therefore paying interest on my credit cards because I do not have the access to make my payments. payments between my accounts. Not to mention the days of work that we are both losing and that cannot be recovered from the poor service and treatment that has been given to my friend from the executive who is handling the procedure to management.

I would like to mention that Mr. Eduardo Chavez, who is the person who assisted me and who introduced himself as the branch manager, does not have a good level of customer service. Terrible response and solution capacity to account holder requests. I do not recommend the service and/or attention of Mr. Eduardo Chavez in particular.

BAD SERVICE!

I went to make a deposit and since it was not more than $10,000, they told me that I had to do it at the ATMs, but the line was huge and there were no people at the cash registers!!

On another occasion they denied us to pay a check because the ink looked purple, where does it say that checks will only be paid with black ink?

I went to the BBVA Vista Hermosa branch and they changed our check without any problem and they didn't put any restrictions on deposits either.

What a lack of judgment the manager of this branch has, I feel sorry for BBVA

The processes are not consistent with Bancomer guidelines.

The San Jerónimo branch in Monterrey has not opened as of 10:05 a.m. When the schedule appears as if it were already open, the guard was asked and he doesn't even know if it will open or not today, December 16.

Soriana

This is a Supermarket store,  so customers are always able to purchase all kinds of merchandise, including food, even cooked meals at the store's Cafeteria.

It's a very good place to buy your everyday essentials. You'll find almost everything you need. I spent three nights in this city and spent nights in a residence nearby with my kid. I visited this store to buy our groceries and other stuff.

You can find the very basic stuff, too small, and dirty, no air conditioner. I had a bad experience.

Something about this Store and where its located at which brings a different ora to the atmosphere...

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