BBVA

Excellent attention from the people who served us, highly recommended!

At eleven in the morning they close the box, because I don't know why they have it open. And you tell them and they still answer very haughtily that it is the schedule. Oh, and if you are going to enter coins in blister packs, they are not allowed either. I have stopped going and I don't know how people are doing. They don't have cutting-edge products. There they!

The first BBVA that does not have contactless! It closes very, very early, and they have already messed us up enough

Thanks to the man who helped me outside of his working hours, I finally got money. I hadn't been able to get money for a week.

Cashier hours only until 11am...and there is no way to contact them by phone.

On weekends it is more normal for the ATM not to work than for it to work.

A shameful branch, half the time the ATM is out of service, and they leave it like that all weekend. Unpresentable

Many weekends the ATM is inactive, and in the mornings they never open on time, it is 8:40 a.m. and people are waiting outside.

Neither fu nor fa... The person who posted the outside photo is a person with a VERY sense of humor, he doesn't look like reality at all. This old office needed to have been renovated a decade ago. The staff that attends you? Well, it depends on the day, there aren't many more banks to choose from in Salinas either.

very good treatment in general attentive and good service

They care about the client, being there to answer any questions or queries. I recommend this bank.

Yesterday I went to this office to check if I was still a BBVA client. I have a savings book from 2012, opened in Catalonia, and I had doubts about whether or not it was canceled. I didn't even remember that I had it. nor the reason why I opened it back in the day.
I was impressed by the large surface area of ​​this office, and completely empty of the public. I tried to make an appointment as a customer, but since it seems I wasn't, I made an appointment as a NON-CUSTOMER. I get a paper that says I have to wait, at least MORE THAN FORTY MINUTES. I ignored it and went to a window with the paper in question and at one point they told me that I had not been listed as a client in the last 5 years. By the way: the lady who served me was like the twin sister of Miss Rottenmeier (the one from the television series HEIDI). It is clear that he did not like that I broke the protocol of having to wait MORE THAN FORTY MINUTES, which BBVA had decided that I had to wait.
I attach two photographs of the office, completely empty.
I don't understand that there are people who work with these banks.
Right in front of this BBVA office on Calle La Cámara in Avilés, is LABORAL KUTXA, where they serve you personally, with an appointment, without an appointment, and "half-pensioner" (as those of us who are no longer young said when we were young. ..)

Three quarters of an hour to serve five people between two cashiers, they have spent more time talking to each other than working. On top of that, they sneak in people without a turn in front of those of us who have been waiting for a long time. Then we complained that the banks reduce staff, if they did their job with a little interest, half would be left over.

Absolute shame how they treat us customers. I have been waiting for more than 1 hour to be attended and the rest of the people who are here, the same.

It is always the same, and it is that on top of that they have almost all the empty positions. With the huge amounts that a bank enters, they should support the country by hiring more people and, incidentally, show respect for their clients' time! You live on our money, you should roll out the red carpet for us, not keep us waiting like they won!

Yesterday I witnessed unacceptable behavior on the part of an employee of this branch of the Chamber, in Avilés. It is about a "lady" (to call her somehow) who sits at the first table, to the right of the entrance. I specify who it is, because the rest of the employees are not to blame for the inhuman attitude of this "lady".
The fact is that a woman, who apparently had just lost her son a few days ago, had gone to ask about his accounts, if any payment had to be made, etc. etc., as normal. Well, this lady treated her fatally. But the straw that broke the camel's back was at the end. The poor lady, disconsolate and powerless, wanted to leave but this "lady" employee of HER bank, would not give her the papers she had brought. Every time she went to pick them up, this worker of yours withdrew her arm with the papers in her hand and did not give them to them. So several times. I had entered the ATM and was able to witness everything.
I found it indecent, inhumane, shameful and very improper for a bank like BBVA. I don't understand how they can have people with such behavior on their staff. I am a mother. I don't want to imagine what this woman will be suffering. Hers would be that they had treated her with all the delicacy that the case deserved and not in this savage way. No one has the right to treat anyone like this, much less in such circumstances. It disgusted me and embarrassed me.
I hope they take action with this "lady" or any other who has this same behavior and I also hope I never see her again in this bank or in any other.

Yesterday, July 20, my mother went to one of your bank branches, specifically in Avilés on La Camara street, to inquire about the account and payments of her recently deceased son. She took out a number and when she touched it, she was attended by a lady named Romina (blonde hair, located as you enter the first table on the right hand side), who told her "even if you are authorized, we can't tell you anything until you bring x paper", so my mother replied "ah, you can't tell me anything, but if I stop paying as a guarantee, what if you go against me?" and the lady replied “yes, but that is a different matter”, so my mother said “well, nothing, I won't pay” and the lady replied “we'll see about that, go to court for the woman role”.
Well, my mother, since she wanted to fix things and do everything for good, went to court for the paper, and when she returned to the bank she took out a number again. At the moment it was her turn (again at the same table with Romina) this lady skipped her turn and began to attend to another boy, so my mother said “sorry, if you don't have a number I'll go” and the boy replied “I'm just asking one thing, but answer it first and then I'll ask you, ACT TO WHICH THE LADY RESPONSES: “nono, tell me” and continued to attend to the boy (without a number) ignoring my mother. Well, once the boy finished and my mother hands over the paper, this lady starts shouting “and the family book? I told you to bring me the family book, without it you can't do anything" (information that he did not tell my mother), so my mother replied "do you know what I'm telling you? go all to f*****” and took it, got up and left. But suddenly this lady began to call out to her and say "hey, you're leaving the paper", so my mother turned around, but every time she reached out her hand to take the paper, the lady withdrew it back so my mother wouldn't take it, provoking her. AND FOR 3 TIMES HE DID THE SAME MANEUVER. Thus, the fourth time my mother grabbed and threw something from the table at her and told her "give me the part that is mine", so that the aunt began to yell and pretend to be offended (after her provocations and disrespect in front of the public) and said "I was only calling you to give you the role, woman".
Well, today, July 21, I return with my mother and my brother's wife to the bank to see if we could be treated decently and fix the things that this lady refused to do to us, because despite the beating we have received, we worry about leaving everything ready and well arranged. Well, it turns out that we got a number and it's Romina's turn again, so in this case I get up to tell her "please, we want someone else to serve us, refer us to another table" and the lady, who doesn't know me and neither does my sister-in-law, starts yelling at us and turns her back on us, she skips our turn and tells us "find your life with another table, I'm not going to refer you, if someone takes good care of you", to which I replied "you can't It could be that a worker facing the public is so arrogant, rude and with so much disrespect”, and while I turned around she kept shouting and scolding my family. Once this happened, I went to a table where a girl named Vanessa was, who treated us very kindly and with all the education in the world.
Once the situation has been explained, I hope you will take action, because I assure you that after these two days I am going to make sure that your bank comes out badly in all mobile applications and newspapers in Spain.

The Director seems to work for the competition.
Goodbye to BBVA after more than 20 years. A shame.

Today I was assisted by Rosa in this office, very pleasant and efficient professional.

BBVA bank office. Very well located. The personnel is very friendly.

Terrible attention, to make a payment they gave me a thousand thoughts because not even the boy knew which barcode to read. I have had to go to another bank and no problem.

A little over a year ago we opened an account in that branch more than anything due to proximity and after a bad experience, we have had to close it (we are still in the process due to the poor management of one of their workers who I will talk about later). continuation)
Firstly, there were several times that I had to contact the director of said branch (Carlos) who has always treated me very well and I have no complaints about him, because having contracted an account with conditions in which that no commissions would be charged, (we met the requirements) we had to claim their refund several times, which already gives you a feeling of total distrust.
On the other hand, the ATM is almost always broken (outside office hours) which was a big problem for us since the closest one is on Camera Street!!!
In addition to all these inconveniences, they have a person working there who is far from being a professional, since most of the time he spends smoking at the door whether there is a line at the window or if you enter and no one is there (it happened to me The other day, I walked in and there was no one, NO ONE!), not to mention his manners that he doesn't say hello or anything. It seems like you are bothering him and the feeling he gives is that he has little left to retire and everything happens.
I'm sure they have had to lose more customers in this branch for the same reasons, but what they really should consider is the bad image it gives to BBVA.

The usual face-to-face treatment leaves much to be desired, but these months by phone WORSE. At least I'm no longer a customer.
fare thee well

no shame Because of an employee's mismanagement, you have cheated me of 500 euros... Without a doubt, we will change banks. !

Regrettable treatment and everything else.... Also.

I just went to the bank to withdraw money, I came out feeling nauseous, you can't get in because of the fecal smell. Solve it because it is not normal that you cannot enter a bank because of the smell.

Regrettable attention. I was served by a lady with short hair who couldn't be more unpleasant, not to mention that they opened 15 minutes late. BBVA should control this type of thing.

Excellent attention from the staff. Very attentive.

It is my favorite bank. He gave me the opportunity of my first loan. I will never forget it

Terrible service... a month ago I asked for a copy of my mortgage and they act crazy... they don't answer the phone... you go to the branch and always make excuses but it's been a month... shameful... I'll ask the notary for a copy And don't worry, I'll make sure you pay it... terrible attention.

Real thieves and shameless people...for a procedure that Liberbank resolved for us in a couple of days...we have been dealing with these for 3 months now and with no guarantee of progress...they play with the clients' fatigue to steal their money I do not recommend this bank to anyone,

Another bank of thieves, after almost a month I am waiting for them to return something that Amazon did not charge me and that they continue to withhold from me, 0 solutions 0 answers, one star is too much score.

One star because you can't put LESS 5. Even knowing that I have an account with your entity, they deny me the option of being able to withdraw a small amount (20 euros) because I had forgotten my wallet at home. I choose to do it via ATM and when they tell me to enter the code that they sent to my cell phone, it takes longer to arrive than the one the ATM gives you. Like this, several times. In the end I found another option and in this case it is instant but charging a 4 euro commission. Commission that I do not intend to pay, of course. Otherwise I will take my account and go to another entity. To beat it 12 years of "partner". A cordial greeting especially to the cashier of this entity.

He almost never has money and the closest one is 8km away

Honestly very bad, no respect towards customers and much less giving the attention that the person deserves!

You cannot go to withdraw money from the ATM because they have a homeless person sleeping there, that man should be cared for by social services and be able to sleep in another suitable place.
By the way, 2 months ago in a comment from a client they said that they were going to take measures and we are still the same.
Luckily I have already taken action and changed banks.

Please take action with this branch, I use electronic banking but if I want to do an ATM operation it is impossible the smell is nauseating, people sleeping, today I went to withdraw money and there was a person sleeping and the smell of feet was infernal. It's not the service I need. I think I will act accordingly since I see that this problem that they know has been happening for months does not worry them at all.

It doesn't have a box, the ATM is broken every two by three and today I just swallowed my card, the office is closed for vacations all month, and because it's August I'm left without a company card for more than a week. Fantastic

I had already written a review previously about the disastrous functionality of the ATM, which 80% of the time is broken.
Now if that was not enough, aside from that, there is a homeless person inside who coerces you when you have to go into your own bank to withdraw your own money. Limits should be set for the benefit of users who unfortunately have to use it no matter what because it is the closest in the area.

A real disaster. If you need to contact by phone, I have never been able to (not even for an emergency). I have requested a "phone appointment" and they have not called me at the time provided. I don't understand how this treatment with clients is allowed. Being forced to have a bank and being able to treat us like this... They should regulate and demand effective attention and respect.
Pure relief that will have little effectiveness.

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