Pella Windows & Doors of Tucson

Pella replaced our vintage (1984) windows with modern fiberglass-framed units. We were impressed by everyone we encountered at Pella Windows and Doors of Tucson. The new windows are great! Special thanks to Sales Representative Jimmy, Project Coordinator Cookie and expert installers Omar and Javier. Bruce and Leigh

Absolutely the worst experience we have ever had with a company. We are one year in since contracting and are still living with windows that were damaged by the very installers paid to install them. They utilize subcontractors who outwardly appear to have zero experience in the industry. Beyond all the issues we had with subs, the work, the professionalism, etc the windows look TERRIBLE. All of the damaged caused by the stucco subs, then attempted coverup with a paint pen - makes our windows look like they were painted by a pre-schooler. They offered a solution which they were unable to stick to. We just want to end our now forced relationship with Pella but can't seem to get this nightmare to end. RUN - don't walk - RUN away from this company and save yourself months of not a year of headaches. Photos show how terrible the completed windows look.

Armando was outstanding. He was efficient and professional. I give him 5 stars out of 5. Makes me glad I went with Pella with our complete window replacements.

Purchased 8 windows and had them installed. Pella subcontracted the installation. The Pella windows appear to be of high quality. Installers were very sloppy and unprofessional. No oversight by either Pella personnel nor subcontractor's management. During the installation of the windows, caulking was unevenly applied and in some cases missing; staple marks in the wood frame were not covered or stained. Several of the windows were "out of plumb" vertically. Subcontractor did return to re-do the caulking and stain the staple marks. Experience with the sales rep was very good. The project coordinator, when finally assigned, was helpful. For items this expensive, I would have expected Pella representatives to personally provide some oversight during the installations process. Because of the poor quality of the installation and lack of any supervision over their subcontractors, I do not plan to use Pella in the future.

Thank you for the opportunity to express my pleasure of having the two windows installed in my home...the two installers were on time, commenced the process of installing the two windows by covering objects near by, and worked inside and outside, quickly. The finished project was done in record time. Cleanup was perfect!! If needed, I offer my satisfaction of a job well done. Addy Murtaugh