Pella Windows & Doors of Indianapolis

Working with Pella has been by far the worst experience I have had with a home exterior company. They had issues with no call no shows, incorrect measurements, deceptively hiding damage, spliting/damaging trim and refusing to fix it, cracking window frames and not replacing, smearing caulk all over nail holes and on the interior and extremly poor customer service. Their 5 day install ended up being a 15 day install and they had no communication on when they were or were not coming. They have done nothing but call me a liar and fight me on every aspect of the job from the beginning to the end. The incompetence and deceptiveness is widespread in their company. It ranges from Tom the local service tech all the way to the owner (Nacho). You can get the same products, better service and competent administrative support from dozens of companies around the city and for a better price! Avoid Pella McComb and any Pella installation service. Their products are good and can be purchased from any reputable window company for a much better value.

Atrocious quality and work!! Took 8-9 months for 5 windows. That’s after they told me it would take 6 months. The quality of the windows is awful, Pella should he embarrassed! Dents and scratches on every single window, bad enough that even the local Indy Pella office agreed the windows needed to he repainted (after the install). Think about that! The windows were in such bad condition that every single window had to be repainted because of obvious damage (this is after 9 months of waiting for 5 windows)! Even after repainting, the windows look bad. Dents/scratches still visible. There are still spots of raw wood because the painter couldn’t get the tight spots without causing larger issues. The weather stripping broke on 1 window when the rep was opening the window in my house. The weatherstripping literally didn’t even last 1 opening of the window. There is grey sealant coming out of several joints/seams (larger, rice sized spots of sealant). The Install: The guys were nice, but 1 person put caulk in every nail hole on the trim. That is a huge “no-no”. Caulk dries and cracks over time, so filling nail holes with caulk, is incompetent (you use wood filler). On top of that, that person only filled 75% of the nail holes. I guess that’s better than filling all the nail holes, but just shows further incompetence. There was wood/metal scraps left on the ground around my house, and they even left old wood scraps on my roof and on my gutters. They of course never addressed most of the issues. There are caulk smears on the interior trim, interior window panes and on the exterior window panes also. I had fun spending a full day cleaning up the junk work of the installers (scraping/cleaning caulk and picking up trash from my property and off the roof/gutters. The office in Indy was not much help. I’ll never order pella windows again. They were good in the 80s and 90s, but now they are junk… and expensive junk at that! Avoid Pella. There are too many quality window companies around to use Pella anymore. Save yourself the headache and avoid Pella!

This team did an amazing job. We replaced all windows in the house at one time. Nick Robinson was an incredibly helpful, non-pressure tactic sales rep that helped us find the best solution. The installation crew was outstanding. They were polite, tidy, cleaned up their workspace daily and did a quality job. Great job, team McComb/Pella!

Wish Pella Windows and Doors actually give/install the quality they promise, I bought a whole house window set, and the quality is so nasty, black windows seems like they painted with nail polish!!! Worse part is they acting like "oh I don't know" That lifetime warranty they offer, is not true. So Pella Windows & Doors of Indianapolis and Lowe's Home Improvement is a real bad combination.

Our salesman Wes was excellent — definitely not pushy or assertive, and he brought some excellent ideas to help us retain the look of our 1920’s single-pane windows. Jack and his installation crew were top notch as well. They finished the installation in half the quoted time, did and outstanding job cleaning up around the edges, and didn’t leave anything out of place when they left. I cannot recommend McComb enough! I know they won’t be the least expensive option in town, but you absolutely get every penny worth.