Glass Doctor of Sterling

I'm in town helping my mother and this company sent someone to install a window for a new home purchase. The installer had no idea which window was being replaced. He walked in the door with wet boots and grumbled when we asked him to either get boot covers or remove his shoes (we have new hardwood floors). Somehow he tracked mud all over the bath tub. In general, very poor experience lacking professionalism. Would not recommend.

After almost a week of waiting and numerous back and forth emails and me having to go out and do preliminary measurements myself I gave up and called Robin at Glass Doctor regarding a replacement bow window for our home. Robin proceeded to tell me that her " vendor" said a replacement window is unavailable which I found very hard to believe. When queried as to whether a tech would be dispatched to look at and measure the job she said the trip fee for an estimate is $95 because of " fuel costs". It is only 19 miles from the Winchester Glass Doctor location in Winchester to Front Royal so even if they were driving a tank it doesn't cost $95 to drive 19 miles. I contacted one of your competitors in Stephens City VA and a very professional polite and knowledgeable gentleman came less than 24 hours later for a free estimate, measured the job and emailed us an invoice for the job less than 24 hours after that. There was no trip fee. Replacement windows are available by the way. You all night want to retrain Robin and/or switch vendors as she and they just cost your company a $3000 window job and a customer. Don't deal with these people.

The company was easy to deal with, the prices were good and the workmanship excellent. I had my glass shower door replaced and the new one is superb.

Will take your money and make worth than it was

Came out, measured replacement window, and never heard back from him. Totally unprofessional.