Glass Doctor of St. Charles, MO

My window was cracked and glass doctor came to my job, replaced the window, and was in and out in 25 minutes. Their pricing was excellent as well.

It is with a heavy heart and deep frustration that I pen this review about my experience with Glass Doctor of Greater St. Louis. I recently had the passenger side window of my truck replaced by them, a service which I expected to be handled with utmost professionalism, but that, unfortunately, did not happen. Following the window replacement, I noticed a distinct white/clear residue on the glass which was barely noticeable initially but became more prominent after tinting. I was perplexed as to how their technician could have overlooked such a glaring issue in the first place. Considering that my windows were already tinted, I had to get them re-tinted which only made the white/clear substance more visible and rather unsightly. Keeping in mind that the glass had just been installed 12 hours prior, I felt it was only right to contact the company and report the issue. My call was answered by the owner, Michael, whose response left me dumbfounded. Not only was he unhelpful, but he also proceeded to yell at me and belittle both myself and the window tinting company. What followed was a barrage of derogatory names and disrespectful remarks, culminating in a highly unprofessional suggestion that I should "get lost", before abruptly hanging up. I am appalled by the level of unprofessionalism and lack of customer service displayed by Glass Doctor of Greater St. Louis, especially from a person of Michael's position. It is regrettable that I had to experience such unpleasant treatment from a service provider. To anyone considering their services, I would advise caution based on my experience.

They were great! Very professional, and did a good job. Would reccomend!

Car was broken into over NYE. I filled out the quote over the holiday weekend and the first day they were back open they called and got me in that same day. My window was fixed in less than an hour and they were willing to come wherever I was. Excellent!

Glass Doctor was wonderful! Very fast response when my family really needed it. Our back patio door shattered, and within 24 hours we had the broken one knocked out and cleaned up and another one on the way. Very professional technician also. Would highly recommend this company