Glass Doctor of Oklahoma City

I hired this company because they were 150 cheaper than the competitor and well rated. I would not recommend them at any cost. I contacted them 5/27 for service. Lorie (the receptionist) got back to me on 6/2 for the guys to come measure. I received a quote on 6/9 and paid for 50% of the total quote. Install was scheduled for 7/19 to the tune of 2401.25. It took some time to have the piece manufactured. I took off work for the install. After a couple hours, the guys requested I view the final product prior to them sealing it. As you can see in the first few pictures on their FINISHED product, the door is nearly 1/2" shorter than the adjacent piece. The requested black hardware has not only mismatched (grey) screws, but have also had the heads stripped and are not flush with the plate beneath them. I unfortunately told them I could not approve that. I felt really bad for them however I was perplexed at why they would call that good. When I inquired about the door being shorter, his response was to toss his hands up and say, "Yeah, the manufacturer cut it short". My thinking, why install it then? I started to feel extremely uneasy about the integrity of the entire job. I had to replace the shower because we found a leak that resulted in a rotted subfloor. I am concerned about that reoccurring. Regardless, they sealed it for temporary use until they could get a new piece in. That was the beginning of an extremely painful situation. I lost count of how many times they came out with glass that was not cut correctly. I'm thinking it was 4-5 trips. That's 4-5 vacation days on my end. At least twice I had to make contact with Lorie to inquire as to what the status was, having gone weeks without any contact from them. I eventually requested the owner contact me. I had to request again when I didn't hear from him after a week. He called and was apologetic however blamed everything on the manufacturer. That may be the actual case however, no customer wants/needs to hear blame placed elsewhere. The final glass was installed 9/29. It was still not precise but I called it good, having given up hope. You can see in the final pictures, the sealant from the bottom of the glass to the top ranges from approximately 1/8" to about 1/3, hence the thick bead of sealant. The sealant around the hardware looks awful. Again, I did approve it but I could not afford any more stress or vacation leave to accompany their inabilities after 4-5 trips. Once the guys left, Lorie promptly called to collect full payment. I was hoping they would put their money where their mouth was and offer a discount of any kind. No such luck. Hard to find good contractors these days that stand by their work and proclamation of quality and customer service.

Locally owned business that still takes care of its customers. Very responsive, professional yet personal. Far as price they could not be beat in my circumstances. They Glass Doctor Tech John came and replaced the windshield on my semi truck. He did a great job I couldn't ask for more. Great price great service 👍

Very happy with the service I received! I had originally set up to have my window replaced at another business and they delayed me several weeks and said they didn’t have my type of glass. I called Glass Doctor on a Friday and they had me scheduled for the following Monday! John the technician was very friendly and efficient!

Origin contact was sketchy. Delayed response and continuation contacts were also very slow. I'd suggest the office staff be encouraged to respond in a timely manner. The actual work was outstanding and the fabrication was first rate.

This is our second experience with Glass Doctor auto glass replacement. Both times they had a competitive price and prompt appointments. Highly recommend! Office staff is amazing and repair was perfect. They confirmed the appointment arrived on time. They are now my first choice!