Glass Doctor of Grand Blanc, MI

Glass Doctor fixed my windshield in 30 minutes. Looks great. Two technicians showed up on time and were professional. Amazing job!

Made appointment, they called to change appointment to a sooner day. I was glad and agreed. They called on the day of installation and had to reschedule because someone was sick. I agreed but was unhappy. I was asked if I wanted between 10am-2pm or a later in the afternoon appointment. I chose the 10-2 time and Was told someone, a tech/installer would be calling me to clarify the time they would be able to get here. Never received a call so by 1:15 pm I called the office and the manager/owner told me he wasn’t sure where his tech was and would have to find out and call me back. I never received a call back so I called again and was placed on hold for at least ten minutes. I hung up and called back when I did they told me the tech would be calling me soon. Well it was already past my appointment time by almost 30 minutes. I tried calling back again to tell them to never mind and to cancel the appointment and they immediately put me on hold. I hung up and called again and they answered and immediately hit the hold button once again.Therefore, once the tech finally did call me I kindly canceled the appointment. I wasted my whole day waiting around for them. I was kind but direct on the phone! Very much lack of communication internally to take care of the customer. It’s a shame for I like using local companies but this one I will not use!

I called 3 window companies to replace my car window. I was told it was weeks to months of a wait. Glass Doctor of Grand Blanc had my window in less than 24 hours and installed it in 2 hours. The staff was courteous and I appreciate their service.

They did my repair quickly and for a very fair price. Everyone I dealt with was extremely friendly, including the lady who scheduled the appointments (Cole), the tech who did the estimate, and the tech who did the work. I would definitely recommend The Glass Doctor.

Brian the installer did excellent on installing 4 passenger windows in my GMC Sierra. Did a thorough vacuum and left the site clean. He was early and finished before his given time. 10/10