Glass Doctor of Cleveland

I've had Glass Doctor before which is why I called them for my issue. The glass ended up being replaced successfully but it took since Sept before the got it installed. End result was good so I can't complain too much!

DO NOT USE THIS CROOK FOR YOUR GLASS WORK !!!!!! In December 2022 I had company out to give estimate on replacement glass of patio door. Rep came, measured door and collected my 50% deposit ($400.00). In May or 2023, tech came out to install glass, only to inform me it was wrong size and would have to be re-ordered. After numerous calls to office, I was informed my order was being handled by the manager. I think his handling of the order was to take the money and run !! ( December 20, 2023 ) I have called numerous times to speak with Matt Kelly, who is listed as owner, only to be put into a voice mail box. I contacted the BBB and filed complaint. Kelly didn't respond to the complaint. Small claims court would be next step but would cost another $110.00 to file in Elyria and courts wouldn't do anything even if I win judgement. Lein on property would be another $450.00. This cheat knows the system and that people will just "write it off" and move on. Guess I will read more reviews next time. Only reason he got 1 star is site wouldn't post without it.

I contacted glass doctors in march 2023 for two shower doors. They sent someone out within 48 hours to measure and provide me an estimate. I placed an order with 50% deposit immediately. Initially, they were great at providing updates via email. It is now December , and I still am shower doorless. Each time I call, the the person answering replies " it looks like the manager is handling this, I can transfer you to him." Every time I am transferred there is no answer. I leave a message, no calls back. All I want is transparency. You essentially have an interest free loan from me right now. Please return my funds. FYI they are falsely advertising and ARE NOT a part of the BBB.

I paid $500 up front for a window they said would take 4 weeks to replace. It has now been over 3 months and they will not return my calls, and have stolen the money for the window. I will be filing a complaint with the better business bureau and taking them to small claims court.

I have 4 windows with cracks at my home. On July 23, 2022, a year ago, I received a quote and paid 50% down. I was told it would be about 3 weeks. It’s now a year and I do not have my windows fixed. They do not reply to emails. I was given the owner’s voicemail and I left a message. No reply. I decided to report my issues to the Better Business Bureau. They closed the case because the Glass Doctor will not respond. It looks to me that they took my money and ran. I do not recommend this business. I guess my next step is small claims. I’m 65 years old and this is my worst experience ever with a company.