Elkhorn Glass, Inc.

I hired Elkhorn Glass to replace five windows in my 100-year-old home. Before you hire this company, read this review. The owner, Rick, told me during two separate estimates that he would be replacing rotten wood on the trim outside the window. He did not. I also was given the impression that aluminum coil was included with the window replacement (or at least that the old one was going to be left in tact and extended somehow). Rick knew this was my first home and first time buying windows and failed to tell me that wood would be exposed if window was not wrapped. He never told me that Elkhorn Glass does NOT wrap the window on the outside when installing pocket windows. All four of the other companies I received estimates from wrap the window with installation. This is industry standard, and therefore, that coupled with me being a newbie, he should have emphasized that they do not wrap and should have advised me that if I went with Elkhorn Glass, that I would ALSO need to find a siding company or different window company to wrap the window once done. Now, with bad weather coming, I am in a position where I am scrambling to find a contractor who has time, meanwhile knowing that we are supposed to get rain storms all week. Elkhorn Glass omitted this info and left my coil (previously in good condition) hanging off my house!! (see photo) Wind blew it off that night leaving wood exposed and water intrusion. They also did not caulk properly, and it is already cracking, leaving my windows vulnerable to cold air and moisture. They slopped caulk on my antique woodwork. One of their installers smelled like weed when he arrived and argued with me when I spoke up about the rotten wood trim not being replaced. Rick left me to handle the crew because he left halfway through the day for lunch and refused to come back when I called him to let him know his worker was getting argumentative with me refusing to replace the wood we had discussed. Rick should have stayed until the job was done. When I complained to Rick later that day, he got in my face, told me weed was not a drug, yelled at me, & refused to leave my property, ringing my doorbell repeatedly and then reversing his truck to my garage and dumped all the windows on my driveway (in the rain no less) that he promised to haul away. Then he parked outside my house to intimidate me. Before he left he called me names. I had to call the police because I felt unsafe and at that point, he was a trespasser. EG is unprofessional, sexist & dishonest. I plan to file a claim against their insurance company to obtain reimbursement for damages and have filed a BBB complaint. Steer clear of this company.

We had a transom glass above a 9’ door crack. We asked for recommendations then called around to find the best value. We thought Elkhorn Glass fit our criteria. We were right. The glass is correct. The installation team of Joey and Mike were polite, professional and did a great job. Everything about Elkhorn Glass was top notch and we would call them for any glass needs in our future. We highly recommend Elkhorn Glass.

Had them re-screen several screens for me in April. They took over a month to get them done. When I went to pick them up they were all cut and the screens were terribly installed. The owner refunded me the total cost and said she would have them all redone and she would not charge me for the screens due to the delay and the fact that they were all damaged. I waited another month for them to get done and picked up my screens. They all looked good. I get home and the new screen that I had them make was the wrong size by six inches. Her employees came out and measured and still made it the wrong size. I took it back and provided another screen as a guide for the size that I needed. She again apologized and said she would make it right. I told her I would like to pay for her to re-screen the frame I provided as a pattern. Two months go by and I never hear from her. I stop in today to check on my screens and they are ready. She proceeds to now charge me for every screen that she had previously refunded me back in May. Her original outstanding customer service turned into a terrible situation. I told her that she had already refunded me for those previous charges due to the incompetence by her employees that led to it taking five months to get my screens back. She said it was too long ago to remember what she had told me originally. Needless to say when I drop $25k on new windows for my house this fall I know who I will not be using.

My windshield took a golf ball sized rock on the highway yesterday. It was pretty well cracked, even throwing shards into the cab. I searched for a glass shop close to home and found Elkhorn glass. I’m glad I did! The very next day I’m driving behind a brand new windshield. The price was really good. The people in the shop were all very pleasant and professional. I highly recommend them!

Great service and quality work. Nice of them to give me a lift home while they replaced the truck windshield. Excellent price and job was completed right on time. I'll go back whenever I need glass work on cars!