BBVA Bancomer Progreso Acapulco

The security guy did not allow the people who were at the ATM to talk on the phone, but he was talking on the phone and taking photos of all of us in line, which I find very inappropriate since it violates our privacy.

Terrible service, I was going through a quick data update procedure and they took my turn to spend with someone. I waited half an hour for him to tell me that it was not with him and they put me in line for another half hour.

A good place where the executives are very friendly and help you do whatever you need, there are several cashiers apart from the hostess who supports you at automatic checkouts, an excellent place

Is the branch open on Saturdays, as indicated in its hours?

They are too slow for almost an hour waiting and I only have 8 people in front of me and second there are 3 cashiers

Banco BBVA

3 years coming to the same bank. Central, safe, on the 15th, it is very busy.

As always, I really like the service of the executives, they are trained and know what they are talking about.

Beware, if you are a US traveler, avoid the ATMs here as they charge you an outrageous conversion fee that won't be reimbursed by your bank.

Bad attitude of cashier 7 of the Zócalo branch on Saturday, July 29 at approximately 12 noon

A branch without so much queue, very wide, practical service where it is very easy and comfortable to make deposits, payments and more, located in a safe and central place!!!

20 minutes ago I went to collect a shipment from the USA and when I went to the checkout. A girl named Maira. Box 2. He was very rude and didn't want to help me. He told me that I had 11 password numbers and that it should be 10. And I showed them from the receipt on my cell phone. And he told me he can't use his cell phone. I had to leave the bank or reconfirm the receipt. I called another number again and got another teller, and without any problem I collected the money. And I tried to complain to a supervisor or manager and the other girl wouldn't let me. Well, that maira had already disappeared from the box. Well, he knew what he had done. What a shame about the service, I was thinking of changing to this Bank. And thank God I didn't.

I am an elderly person and it is difficult for me to use ATMs. I asked the policeman for help. Which helped me in a good way. Telling me step by step what I had to do. Being very happy with the security they have.

Bad service from the person who assists you at the door, they did not want to support me with the application that does not let me enter facial recognition 👎

Waters... Those tellers are with the robbers... I took out a loan and when I went to the window... I waited a while for my turn... and when it was my turn... what did the teller tell me to wait for me to finish with the client. .what did I have... .. I was there for a while while other cashiers called other shifts... and I was waiting... and I see that the cashier went somewhere else and it took a while so it seemed strange to me... I went to take another shift .... So that they would attend to me and that's how it was... I don't know if I would give them the heads up. To the scourges... I recommend not using that Bancomer branch path...

Too bad, if they don't steal from you digitally, they steal from you when you withdraw your money.

WHAT IS THE BANK BRANCH NUMBER THERE IN SENDERL I NEED TO KNOW????

The atm worked but commission and exchange rate are insane in favor of the bank. We had used the atm because exchange rates for cash are very poor in this village.

HIGH withdrawal fee (175 pesos) plus bad exchange rate. But, I got cash out soo I cant complain too much.

It is the only branch in Palenque, which causes several problems:
1. Despotic, arrogant staff who believe they are doing the customer a favor by serving them.
2. It is filled with people from the town and surrounding towns, making it impossible to move there during rush hours
3. There is no possibility of making certain movements because the staff is only focused on selling an insurance service or something similar or whatever I left money for, and if you go for clarification, they send you to talk on the phone. I mean, completely materialistic.
4. They do not respect people when they are in line, if one is careless, they serve the person behind us in line.
They don't know how to maintain order.

Thank the universe that they are already about to make another branch 😅

The other day, of all the ATMs there are, only 2 were working and there was a very long line.

This branch is horrible

When you open an account, they ask you to deposit a minimum of 2,500 monthly and in 8 months you can withdraw it. It's been 8 months and they don't want to pay me. I've already made several attempts and every time the signature doesn't pass and you have to re-request it and now that My money is going to be lost, how insecure that bank cannot be trusted.

BBVA Bancomer ACAPULCO DIAMANTE

Waited for couple hrs to get into an "ejecutivo" we wanted to open an account they said the signatures do not match.
Like how can you do a signature so perfect in a digital device. Pretty much she said go get a new passport or a new PR card so easy.
Line up no many cashiers and expect to wait at least 1hr before you get help.
I'll take my business somewhere else.

Today I lived a very unpleasant experience of discrimination and arrogance on the part of the person at the entrance to the bank named Javier (he did not want to give me his last name) he was very derogatory towards me. He made me wait 40 minutes for a simple operation. I stood in line 4 times because there were a lot of people before me. He didn't answer my question and put his hand in front of me... he could have told me in two seconds and at the end when I asked him his name, his mother lied to me and told me that she was no longer going to help me. What a shame that this type of thing happens in Mexico and more so in a “serious” banking institution and especially in a position that is supposed to help people. Tomorrow I will return to file a complaint directly with the manager... I hope this type of attitude stops happening and there is ZERO TOLERANCE.

Where can I put my complaint? The executive Gabriel Pineda has brought us back and forth with a procedure.
URGENT.

Good service, the truth is, nothing to do with the people who are in the Patio Acapulco branch (trail) recommended 👍👍👍

BBVA Bancomer OMETEPEC

The service something because the staff some are bad they don't take care of you there is a boy who helped me and taught my grandson how to withdraw

The worst BBVA branch, they take too long to attend, the ladies who "support" at the entrance have a terrible attitude and are rude. They don't take turns and if you tell them something they get annoying. Not to mention that some days you work and others you don't.

Bad service, I reported my card and they replaced it, but they blocked my mobile application and now I need to check my balance by phone and every time I try to talk it doesn't accept at first only the answering machine responds that the service is not available and they blocked me now it can't neither dial nor check balances, I will not change banks or migrate my payroll account. In my opinion, BBVA's service is terrible.

August 20, 2020, branch closed for contingency, but the ATMs to deposit do not work. When were they available?

Good attention and excellent banking services, they guide you from the moment you arrive

I went for a Bancomer payroll account and they told me that this account did not exist, that I had to take out a premium account with a minimum balance of four thousand pesos per month, and that upon receiving a deposit for payroll the account would automatically become payroll , the advisor did not explain benefits, commissions or anything like that to me

I only go to the bank to make my payments that I made online and the process is very fast and has never failed me.

They serve the public well, they are very friendly

It is somewhat small and since there are only 5 ATMs people queue a lot, it is logical that there are people queuing, for God's sake it is a bank, it is obvious

But they should organize people because sometimes you no longer know which line is to speak with an executive, go to the window or to the cashier.

The only and best bank in Cintalapa, because the others no longer exist or only has one ATM, with a worse line

In summary 7/10 what you can expect from a normal ATM

Poor organization, they have everyone outside, there are several lines on the street, one for cashiers, another for executives and another for cashiers, it moves slowly.
At the door there are two executives giving information and as always in a bad way.
They should give priority to older adults, however, they are the ones who pay the least attention and make them wait a long time.

They make you wait in line even if you are pregnant :S. Bad service from the entrance staff

It really is a torment because many times it is saturated and therefore runs out of cash, so you have to go to the aurrera where there is another ATM.

BBVA Bancomer TUXTLA MIRAVALLE

Good service and the cashiers are efficient, they are always attentive if they see someone distracted they tell them if they have already been attended to.

Excuse me, could you tell me if the branch is already open?

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