Dormimundo

Here it appears that they open at 10 am and at that time we were the one who attends, 11:35 arrived and told us that it opened at 11, very few varieties, 0 offers and a lot of heat, it was not what we were looking for

Good variety of mattresses but I would really like to highlight the horrible attention and character of the salesperson Claudia Herrera. His knowledge of the product is definitely tremendous... unfortunately just as tremendous was his arrogance and lack of tact when guiding me. It left a very bad taste in my mouth to the point of starting to ignore their recommendations and wander around the store on my own, I even asked them to serve other customers but I didn't get the hint.

You have to take care of your energy to make a sale since it is very easy to become voracious and aggressive...

Very good attention from the person who received me. He explains very calmly and details about the product you are looking for and need.

Excellent service.
The sales advisors are very friendly.
Very well explained the characteristics of each product.
I am dialing the phone and Telmex says: this number does not exist

Very high prices, according to discounts, but still too high to the average that I had already quoted.

Larsen Ace Hardware

Cannot say enough good things about the team here. They went the extra extra mile to help me get a screen for my window done. You never see this level of service and commitment from the big box stores

I went in this morning to have a set of keys made. While waiting in line at the key station two employees started helping a person identify a washer instead of helping us and after standing there for a long time one of the employees looked over at us and said “Do you need something?” Not a single employee in the store greeted us or asked if they could help us find anything and the prices for everything were substantially higher than what you can pay online or at Home Depot and Lowe’s. The product selection in the store was better than what I had thought it would be but with the terrible customer service and high prices I will go somewhere else in the future.

Amazing customer service provided by Kathie! She went above and beyond to ensure the product was ready for delivery and equipped with everything we needed. She was attentive, knowledgeable and provided superb customer service. I was thrilled we could make this purchase locally, through ACE Hardware, and not a big box store. AND, the pricing was better!! Plus, if you are an ACE Hardware member you get free assembly and delivery services with a purchase over a certain amount!! Amazing experience!

Great hardware store, fantastic stock, very helpful, and wonderful wood floors

This is my first time visiting this particular store and it won’t be my last. I went in to get a key copied and the staff were very friendly. The customer service was excellent and staff provided me with knowledge about locks and key types. I was in and out of the store very quick as well!

Terrible service, I received the mattress with stains, he tried to report it and they don't answer, after several attempts he managed to make my report and they tell me that I have to wait for the supervisor to come by and this can take 25 business days, which is the process! I think that within their process, they should not consider the clients' houses as a storage warehouse, since not all of us have space available for this type of thing, also it is assumed that they are a serious company and somewhat expensive by the way, for the service and attention they give, especially this branch.

Good service, variable prices, they give reports

Well, very bad. After so much traffic and difficulty getting there there was a sign I won't be back in 20 minutes. Or if you need, call me.
Well I couldn't get in

Terrible service, both the saleswoman and the manager of the branch, you are just going back, I regret having bought here.

Dormimundo Naciones Unidas

Terrible service! They agreed to deliver the mattress and they didn't deliver, the branch closed, no one answers the phone. On the internet they don't help in the least. I do not recommend!!

Excellent presentation and kindness on the part of the staff at the Dormimundo store, which is located next to Party Land, on Av. Patria and Unidas Unidas.

Very good guidance for the purchase of pillows, and very good products

Excellent service and excellent variety of options.

The Home Depot

Why you have issues oh lumber experts (sarcasm intended)

No straight boards and no flat sheets -

At least look like you give 1/2 a damn

Clean, efficient. Also Josh Lucas is the best spokesmen for this brand keep him.

To every beautiful person (staff member) working on Easter Sunday shout out to you all! I was greeted the moment I walked in and it was 1000% percent authentic it felt right. I was able to find two plants I was looking for all day. I wish I stopped here first! To Axel and my West Indian sister with the nice glasses thank you so much I needed your kindness patience and your understanding. You all are amazing thanks again! ❤️❤️❤️

For the store manager and corporate:

West Hartford Connecticut!
This a wonderful location with wonderful staff.
Everyone who was there in there up until 6pm on Easter Sunday magnificent please shout them out. Thanks. Sometimes people don’t know what other people are going through and the smallest gestures are the kindest ones. I wish I got the woman’s name who was standing with Axel checking me out but ask him he will know. Anyway I’m happy I’m feeling better than I was before I walked in the store so thank you a bunch! Like a great bowl of hunny nut Cheerios special edition with the heart shaped Cheerios! ❤️❤️❤️❤️beautiful! I’ll be back soon 🙂 they will always be my first choice. 😌

Need lots of unpromising
When you search online for product website shows, there are plenty of stock in West Hartford store. When you go to store you never find it. You have to spend a lot of time to find associate who can help you after getting that help you feel that within no time you’re going to get that item and you never get that
Almost every time same story
2 stars because of few good employees who really want to help customers and really working hard

Since online orders started, there are no carts available. navigation around all the loaded carts is annoying. Plus now all the holiday cardboard displays are in the way. They need to fix this.

What a positive experience! Finally after months of trying to buy a mattress, we walked into this store and Cecelia, was knowledgable, patient and so helpful. We found the one that seemed like what we were looking for. It was delivered and it is even better than we had imagined! Thank you, Ceci!  You do your job, perfectly!

Excellent attention from Miss Ana Cecilia.

The very friendly person who attended us gave me several tips for buying a mattress, and I already bought it.

Excellent service from the kind lady who did not answer

I arrived at 7:30 pm and it is already closed since there is staff on their cell phone denteo

Excellent service from the staff, just need a little more assortment, the problem was the parking lot that had all the spaces occupied and there was only 1 family in the store

The person who served us was super friendly.
Very patient and quite cooperative in answering all our questions.

Good service, good prices, excellent treatment

I have purchased here several times and have always received great service. Recommended.

Excellent place with good attention if you want to buy quality I recommend you buy your items here

Lidia, thank you very much, excellent service, the best salesperson, if Lidia assists you, you are in very good hands

I consider that the attention provided leaves a lot to be desired, I visited other branches and the staff were very friendly and unfortunately I made my purchase there.

The attitude of the lady who attends is quite bad, very arrogant and reluctantly attends. I went to a Supermattress branch and the treatment was abysmal so much so that I bought the mattress at Supermattresses.

Dormimundo Mariano Otero

Appalling! The seller forgot to ask if the mattress was going to the second floor and to tell me that there is an extra charge "for maneuvers." I realized when the delivery people arrive that "they are another company" and they cannot respond for what was agreed with the seller.

They also forgot to order it from the warehouse and they didn't arrive on the delivery day. Since they don't have delivery times, I was waiting for them all day and if I don't call them to ask if they have my mattress on the way, they never order it.

To finish grinding, the mattress does not seem to be new, it has a repaired crack. (View photo)

Excellent attention from Mr. Navarro, very good advice and explanation of the mattresses, including the bases, details that one can overlook, he also gave us the best prices, I recommend that you look for him, he accepts any card, whether credit or debit, it has its own parking lot.

Excellent attention from the manager, not only is he friendly but he is very willing and knowledgeable. Variety of products and quality. Good home delivery service both on time and with the attention of the staff.

Thieves, be careful with mattress guarantees, to receive quick payments; To make the guarantees valid, be careful!! How can a sinking in a 4 CMS mattress be normal..... Don't screw it......don't buy here, be careful.

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