ATM / CASHIER BANCOMER Chedrahui CUERNAVACA

The times I have gone it is always full and the worst thing is that there is nowhere to cut off on the outside if the line is very long

THERE ARE SEVERAL ATMS ALL WORK VERY WELL AND YOU MAKE YOUR WITHDRAWALS, DEPOSITS AND PAYMENTS FAST.
IT IS A BRANCH WITH Ample PARKING.
AND FOR MY TASTE IT IS VERY WELL LOCATED.

Excellent service from the staff!! The tellers at the window are very fast! ✌🏽

It usually doesn't have many people. Although it may be different during peak hours.

BBVA Bancomer

Why the need for a turn for everything? It took more than an hour for them to give me my card, my contract and the application and it is worth mentioning that I already had the virtual account.

The branch is closed on Saturdays. Only pilots, and they are under maintenance until August 21.

There is no one to give the shift tickets, after a while a Miss Maricruz comes out who did not want to give her last name, very rude, arrogant, haughty and rudely gave the shifts, better to change banks with that crap service!!!

Today I went with my mother who is already old and the lady at the window was very rude, my mother is illiterate and needs help when we go to the bank. The lady ran me off and told me that it was only her (my mother) besides that I didn't help her and tore up her ticket. Very lousy service at the Emiliano Zapata branch.

Banco BBVA

ATM nice and fast, location is very convenient.

I had to go, not out of pleasure but out of necessity, to an account opening procedure for my mother and the employee service is terrible, they don't help you at all and it bothered me a lot that if you don't make progress in downloading the app they jump and jump and They skip your place again and they don't respect you when it's your turn and I didn't go to line up ten minutes late almost three hours for that little procedure and the girl at the entrance is extremely rude and the manager also skips people when they complain and they continue without Respect for your time and shift, they also have cleaning staff removing trash from the cans and they are not given personal protective equipment for this contingency.
The truth is I terribly regretted going to that branch.

Unlike other branches in this area, service is slow and rude. It is recommended that you take care how you treat regular and occasional clientele.
They sent me to a line expressly so that after 90 minutes they told me that it was not the correct line.
The card they handle is usury. A real robbery due to high interest.

Excellent service, it's a shame that people don't have patience or education with the employees, but oh well

They tell you that you cannot go to the window if your deposit is not greater than $25,000 and they have a huge line at the gate, leaving you in danger of being assaulted while you are waiting in line.

It is really sad that these people who call themselves executives give tokens to serve people at two in the afternoon (when closing time is until four p.m.) so that their departure time is not affected. Not to make comparisons, but in CDMX the executive leaves until four in the afternoon and the last person in line is served. Something sad and shameful is what happens in this branch in Nueva Italia, Michoacán.

Service too slow, if your ticket specifies 30 minutes, it will take twice as long or more. It is not at all advisable to open an account in this bank, there are better options in the region

Super slow checkout staff take an average of 15 to 20 minutes to serve a single customer and the supervisors just walking around don't do anything very bad service

The best attention and disposition for any banking transaction

Much better service than the other location, thank you! Highly recommend 💯

The staff is excellent, very friendly and attentive.

Very good service, all ATMs and practicajas working, that speeds up customer service

The line is very slow and the customer service makes you wait too long and you have important things to do.
You have to speed up the service a lot since waiting two hours for them to attend you is very exhausting

Extremely slow if you don't have an account and want to deposit a large amount.

It must have been a fortnight but the ATM room was very full and three were out of service.

The ATMs sometimes don't work and the staff is not friendly.

They asked me at the entrance my procedure (1.30 pm) I explained it. They gave me a shift with executives, I spent until 2.30pm. I commented on my procedure and they explained to me and offered various promotions that I did not want or require. Finally (there) they told me that this was online and an executive could no longer do it (3.10pm). I went out to tell the person at the entrance and he told me by phone, they attended me for 25 minutes and that it was not in that line (of theft or loss) but in customer service. They had to notify me again and then they authorized me to go to the cashier, taking the respective turn because it did not matter that they had made a mistake, entertaining me with procedures and people who did not correspond (because it seems they do not know their own system). 4.20 pm I finished the process.

The same as all banks, only with more people and therefore more time to wait

Terrible service, super bad attention and super slow service to be able to go through with an executive.... they leave a lot to be desired

None of the 3 banks in the state are working tomorrow because I need to make a deposit because the ATMs in the town are repairing it every 15 days

Terrible service, 2 days in a row the executives are busy.
Being a large branch, it is expected that you will have more than 2 executives.

ATM service is good and they already have more ATMs for deposits, 😃

Long waits. If you do not represent a company, you are not a priority on the shift.

Very friendly service, very agile and zero queues, ideal for those who do a lot of errands in their day.

I have never had any setbacks, it is close to me, I always clean, the cleaning staff is very friendly, very attentive. And last but not least, the opening hours.

Their turnip tellers, who knows who made the system why one of the characteristics of every banking system is that it has to comply with ATOMICITY. Something that does not comply, several payments that are supposed to be made and in the end nothing.

BBVA Bancomer HEADQUARTERS

I received a ticket to open a new account, and I waited and waited after an hour I started to wonder when it would be my turn, people would arrive and be served first even without their ticket being called, so they jumped the line.  I was starting to get upset after an hour and a half and asked an associate why it was taking so long he said I just needed to wait to be called.  After 2 hours I had enough  and an associate came out after helping a client I told her that I had been waiting for 2 hours, she looked at me then talked to her supervisor, and said that there are only 5 people waiting, she said this because she wanted to take a break.  Her supervisor approved it and I sat there in disbelief.  I walked out talking to the associate who said just to wait, I asked if this was normal?  To make people wait 2 hours?  He said I just needed to wait....  I said no I don't as I left I told him this was the worst service I have ever received at a bank in Campeche!
Tuve la peor experiencia de mi vida, se estimó que solo esperaría 34 minutos pero después de 2 horas me fui.  Incluso dije que había estado esperando 2 horas, la asociada me miró y le dijo a su supervisor que solo había 5 personas esperando y que quería tomar un descanso.  Estoy completamente decepcionado con el servicio.  Veo por publicaciones anteriores que esto es algo normal en este banco.

I do not recommend it at all for preferred customers since you have to wait in line anyway and it is very slow, it is not good because the preferential ones do not queue and here they do, which seems disrespectful to me, so if you are preferential, go to someone else because Here you can drink from half to an hour, it's a horror. IMPORTANT CARE THIS BANK IS GARBAGE and I'm sorry for the rudeness. Can you believe that it doesn't let you deposit American dollars? This is crazy. It's the only bank in Mexico that happens this to us as preferred customers. This is incredible, they treat you very badly, I leave very upset and horrified, don't come here, it's something unusual, a total lack of respect.

The service is fast and the employees are very friendly.

For study reasons I left the country and tried to communicate with an executive from abroad but they never answered my calls because I wanted to continue using my card for online transactions and it is not enabled, a relative did me the favor of asking the executive what I had to do to which he only replied that I had to go to the branch to register and be able to use the app, therefore I have not been able to use my card anymore, and I can only think that with so many technology tools that we have today this bank cannot do something for its clients abroad.

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