Banco BBVA

It is very small but clean and the staff are very nice.

Excellent service!
They attended to me super quickly and the staff was very friendly. They solved my problem in less than 10 minutes.

I was going to deposit money to another bank account because I had a problem with the mobile application, but the man who was at the ATM treated me very badly and also spoke very rudely to me. I think he treated me badly because I'm an Asian. When another customer stopped by, he treated him well. I hope it's not like that for other people.

Very good service, generally there are few people and the service is fast and the staff is very friendly.

The bank is small in size. Students, professors and employees of Tec de Monterrey usually attend, but the service time is fast

BBVA Bancomer ALLIANCE PLAZA

Terrible service.
I just left the branch.
They told me to go get a physical ID otherwise they couldn't give the money.
I return with my valid passport after hellish traffic and they tell me that I need 2 IDs.
The problem is not the protocol, the problem is that the cashiers do not inform you well, if they are going to apply the protocol you have to inform it in full, not in pieces.

The people at that branch are super cool, they charge you insurance in the company's account the wrong way, but I'm already ahead with drivers, let's see who is smarter

I arrived at 3 in the afternoon to open an account and the girl at the entrance did not even let me take a turn to enter with the executive because it turns out that it is until 1 in the afternoon to open an account because it is a long process and there was only w people to go through with executive m I went to another branch and they helped me at 3:40 and at 4 I was checking out with my account.

EXCELLENT Customer service, the branch is a little small but has plenty of parking. Sometimes you have to wait a long time because it is small but other than that the attention is the best. 💖

Excellent branch good location good parking very good service good protocol

It is a bank that is not very busy, perhaps because it is a little hidden in the square, apart from the fact that the location on the maps is bad. In terms of service, the staff is friendly and they serve quickly on fortnight days. It is an excellent option when the other branches are saturated.

The best location and the best service 10/10

BBVA

BBVA Bancomer

Excellent service. Congratulations. Everyone very friendly and available.

Excellent branch. Girl but it has good service and ATMs at any time and excellent advisers thanks

Thieves! I have been claiming monthly charges for insurance for more than 6 months. I even requested cancellation due to duplicate charges... there are more than 17 thousand pesos that have been stolen from me... I HAVE CANCELLATION FOLIO!!!!

TERRIBLE!!!! SERVICE In no branch they treat you badly but this one was rude and procedures that are done without any problem here they did not want to do them they should train their staff well but it is DISGUSTING!!!!!

Terrible service at this branch. Don't waste your time and go to any other. On my last visit I went to cash a check and after waiting 1 hour, I went to the cashier, it took another 20 minutes to do the whole process because it was a check with order and in the end they said "ah, I'm not going to be able to do it." pay because the person authorizing is on vacation.

I told the teller that it is not possible for an international bank to stop because someone is on vacation. The branch manager also could not authorize checks. Outrageous.

I think this branch is not BBVA. The staff is not at the level of a bank of this size.

Small bank with good service, the assistants guide you in everything you need, and if you can avoid waiting in line at the cashier, they pass you to a teller. It has 4 normal ATMs and 2 self-service. The only problem is that although the ATMs must be open 24 hours a day, as it is in the HEB plaza they close the parking lot and you can no longer enter the bank.

Terrible service, the manager Rene García did not even show his face to attend to my situation, as he would help me in practice, and since the deposit movement could not be made, the lady only left me outside the bank, commenting that at the moment they could not do it either Receiving the deposit in the box, she was rude and only entered the bank commenting that the manager would not have it because they did not ask me for mail or any information, they just left me outside the bank. Very rude bbva sucks with that service

It doesn't take more than 5 minutes to use the ATMs, I had no problems withdrawing, very fast at an ATM. Located in a good area, since it is in the HEB shopping center.

Sorry, could you help me by sending me the CR from the bank, please, I need it to register for the scholarship and without it I cannot continue with the rest of the procedure and I have until June 9 to finish the scholarship procedure but they ask me for the 4 digit CR from the bank thank you very much

The huge lines continue! They open one or two boxes at a time, line lasting more than 1 hour, staff with terrible attention!

—————-
They are not fast, due to restrictions, few customers are allowed inside and there is a line outside and they close the door. Plan to arrive an hour early because when there is a long line it takes about that long. There are only 3 boxes and there are times when only 2 or 1 are open. The app to queue with QR does not work.

Bad branch. Only one executive attending. You wait more than 1 hour to be attended. If another client arrives "who cannot be away from work for a long time" they pass it on first. They get new accounts duplicating your user and therefore you cannot use the app or the internet to manage transfers or payments, these duplicate users can no longer be unified.

Appalling!

Terrible service
I plan to transfer all my accounts to another bank! What a shame that there are so many “staff” and that everything takes so much time! Their regulations don't make any sense... I had my physical license and digital passport and after 20 minutes of waiting at the cashier they told me that it can't be done... when the person at the entrance who gives you the ticket didn't tell me ANYTHING, they waste my time of people as if it were worthless. They are poorly informed and zero helpful. I ask for the manager and he tells me “it's happening” and it's going to take a while.” Both the cashiers and those who were supposed to support me. The child they put at the entrance is slow and arrogant… wanting not to help. Next month new account in new bank! Bye!’

Everyone is very kind!
I have never been treated as well as today!
Very satisfied with the branch and I highly recommend them! 5 stars is too little for me!

There is a lack of more attention at ATMs for people with disabilities (wheelchairs) and in attention for adults, give them priority.

It is no longer there, the correct location is on the Saltillo mty highway at the Ramos entrance which is under the bridge, in the square where petro seven is

They recently renovated it, before this branch was very small, it has 4 tills and there are only two people and it's not even lunch time yet, I don't know how it will be later.

BBVA Paseo Villalta

Excellent attention from the executives, they exceeded expectations and the service at the door was fast! They quoted me my car insurance in less than 5 minutes

Read more to attend! The ticket they give you says for example 7 minutes and it can take half an hour. It's a shame that the passport cannot be paid online, we simply have to go to the banks.

Excellent place and great service, very fast. I recommend everything and the boy who took care of us 10/10

Excellent service from the staff, the branch is new, super fast

They serve quickly and are moderately friendly

Best Finance services

Retail & Franchises

Industries

Partners

Resources