Shell

Worst experience I've ever had at a shell. Went in to grab some food since I had time to kill on a job site in the area and had the pleasure of dealing with the charming Sonia. I approached the hot case wanting to grab some buffalo rollers Sonia watched me from the register and didn't even come over to ask what I would like and when I looked over to her she threw her hands up. I responded by saying I wanted to grab some food and she immediately snapped back "how many" I replied "the deal you have listed for 3". Sonia then snapped in the same tone "anything else!" I told her I wanted wings to which she again snapped "how many and what flavor?!" Even though I didn't want to have to engage anymore conversation with her I had to ask what my options were as there was no labeling for the wings. She then proceeded to snap how many I could buy and what flavor options. She then angrily punched the items into her register and had my pay then went over to grab the food. I noticed that some of the things I wanted were somewhat overcooked and I asked politely if she could grab the ones closer to the front to which she snapped yet again "what was that" to which I asked again. She slammed the food into boxes and walked over and handed me my items I said thank you and left. I can't remember the last time I had an experience like this anywhere her entire demeanor was extremely aggressive and uncalled for. Next time I'm in Longmont think I'll wait and go elsewhere for gas or a quick bite.

What can I say... It's a Shell gas station just where you need it -- on your way from point A to point B with all the amenities you'd expect. A bathroom, a gas pump, oh and did I mention a gas pump?  Either way it's not about this station -- it's about your destination.  If this pit stopped helped you along the way then it is an oasis in the gasoline desert. Thankfully for me, it popped up exactly where I needed it to be.  Enjoy!

Diesel at this "Shell" station is not Shell brand diesel, this is clearly marked on the pumps, no secrets.  Just posting this as as a heads up to others looking for brand name fuel.

In the high the lady jams out and sings while she checks you out!! Great attitude for someone who works overnight!

Worker is always friendly, gas is cheaper then most other places pretty much daily. I never have to wait to fill up, pretty much always has gas unlike other gas stations which dont have gas smh

My first time here.. clean yes and polite yes.. the thing i didn’t like was how the attendant told me there is only one car wash for $20 only.. I’ve always paid 15 for the top dog at a shell gas station.. I don’t like this for souls that are on budget lifestyles.. I won’t be attending this gas station again and I will be voting accordingly as a shareholder.. the car wash was broken and leaking as well.. not happy.

Worthless gas station. Stopped here 3 times in as many months, and each time, every single god damned gas pump was out of order.

Please just sell this location to a gas company that can actually provide working pumps. Ridiculous.

I don't normally comment on stuff but this gas station is the only one I prefer to go to. The guy working at this gas station is extremely kind and hardworking. Goodluck to your studies and you're going to be a great engineer!

Handy location for a quick fill up and snacks. Entry and exit from their corner lot can be challenging during busy traffic times.

Do NOT go to this car wash. They scam you out of $20 for a terrible wash. I have streaks and dirt all over. I used to come here all the time for a $13 rinse. Now you can only get a top dog wash and there’s no sign explaining this until it’s too late to exit and time to pay. COMPLETE SCAM. Will NOT return.

This station has really lost its touch over the last 1-2 years. I'm 3/3(technically 5/5) with the car wash dying in the middle of the wash. First time, it died right after it suds my car(making it a hazard driving out), second; it died when the arms were rubbing the back of my car; and today it died right when it rinsed the car. The staff both times were just rude. Why do I keep coming here when all I'm getting is ripped off and rudeness? Go somewhere else to get what you need at a station.

If it annoys you to serve me, you don't need my money. Willing to go a block further to never annoy your female cashier again for asking for cigarettes.

Drive 35 mins out of my wayfor $3.21 per gallon gas.  Spent another 15 minutes trying to get gas out of the pump.  When it never happened, my credit card was still active on the pump.  Had to leave like that when hanging it up 13x did nothing and walking in the store asking the clerk to cancel my transaction to get my card off wasn't successful either.

Would not sell me a pack of cigarettes because my form of i.d. is a current US passport. She said she has to scan my driver's license. Passports are a valid form of government issued photo ID. She was perplexed when I said this to her. I didn't feel like arguing and just left. Other times I have been here in the recent past the men working are overly flirtatious. I've been asked if I am married or have a boyfriend. Just a creepy place to go anymore. Won't be returning anytime soon.

I had to make an emergency bathroom stop here this summer. I was headed to the Pueblo Reservoir for paddle boarding when suddenly my stomach let me know I wasn't okay and I had minutes to find a bathroom. I was cramped so badly I had sweat running off me and shaking from the intensity. Seconds felt like hours. There was NO way I was going to make it to the reservoir so I pulled into this gas station last minute. Rash guard, swim bottoms and flip flops on I HAULED it to the bathroom to find it was locked.

I don't know if it was the way I sprinted to the bathroom or all the sweat and shaking but the sweet clerk behind the counter quickly handed me the key to the bathroom. Bathroom was very clean before and after, had soap, paper towels, and toilet paper. I thanked her afterwards and told her she saved my day. I wouldn't have made it to my paddle board reservation if I had gotten sick in my car. Whoever was working that morning saved my car seats! Thank you for letting me (and other customers) use this bathroom and not giving me issues about it.

It says that it is open 24 hours on here but on the store window it's closed from 11:30 to 5:30. They need to make up their minds. I like the fact that I save money on cigarettes by using my rewards card. The employees are always nice.

Nov. 4, 2023 5:45 PM
Tried to buy a power ball ticket, Clerk was very rude, tried to tell me what I had to do so he didn't have to help me. He didn't want to put my numbers in manually. No long line. I told him I wasn't going to do it.  He told me to go somewhere else and I did!

The old man that is a cashier here was so unbelievably rude to my mother. He needs to be fired. My mom brought her stuff up to purchase and he genuinely said “I don’t have time for this”. THAT IS YOUR JOB.

I just went into this store and the cashier was lazy and rude. When I got there she was hanging on the door with it open and was yelling at or towards 2 men in a car that was parked right in front. She also closed the door on me right before I walked in. When I went to buy my items she was so rude and short with me that I decided not to get what I came for. I told her that she was being rude to me for no reason and she replied with a so and if you don't like it then don't come back. That is some of the worst customer service I had ever experienced and needs to either get reprimanded or fired because that person needs a major attitude adjustment. I will never go back there and make sure to tell everyone I know about that rude person!!!!!!

The lady that works the morning shift is very racist and treats people like suspects. She's not even from the US so why come here and act that way? She can go back to her country where she belongs. I highly recommend not shopping there during the morning shift hours. The guy at night is pretty cool.

High gas prices and just needs more maintenance and maybe a good remodel for modernization. Nice pumps. Exterior needs new paint. Old and faded. And needs a radio playing easy-going upbeat music, inside and out. People don't like to feel isolated, a radio playing upbeat music, makes it feel like you're in a busy, happy place, therefore the place has a chance to BECOME busy, then you can lower your gas prices and become even busier, and then you can afford to repaint the outside and remodel the inside, the bathroom, really. And take down that sign that says "for customers only" on the bathroom. When YOU are generous first, then they will give back, and you will have plenty. But, be stingy, and you will never have enough... Shalom(balance) to you and yours

Edit: Since this happened I haven't seen that employee since and you guys regularly stock my item now.  Thank you so much, chsnged back to 5 stars.

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This store had a certain item i loved so i started buying it in bulk.  After i started doing this and told them i wanted it they took my name and number down and since keep telling me they will get it again but in the past 3 months they keep telling me they will get it (i check in 1 to 2 times a week usually) theyve only had it once since.

Went in the other day and a new employee says "I'm new bro I dont know what you're talking about" when i asked if they had the item.  I went in today and the same kid behind the counter with 2 others this time said "i already told you the other day we dont have these" aggressively when I just asked about my item in a regular tone ... I called the store back when i got home and the same employee answered told me to "go to sams club".

If you dont want to sell stuff in bulk for retail price (i never asked for a discount, just to keep it in stock)... Tell me up front.  Dont take my name and number, string me along for weeks, then have the rude new guy tell me to "go to Sam's club" months after you take my name and number and tell me weekly you will get them in.

Horrible customer service! An older woman and man were outside the door smoking not too far from the pumps and as i drove up i asked if it was open and she said yes but shes closing in 5 minutes. I asked if i could go in and buy something and she said "No, we are closing in 5 minutes" and she looked away! I will never go there again!

Car wash is garbage. Soap wasn’t dispensing on driver side. Car still dirty as hell. Should have asked for a refund.

A couple of the pumps had yellow "out of service" plastic bags on the handles but mine worked okay. Until I requested a receipt and it displayed clerk has receipt inside.

Small and kinda dirty but great customer service.

Cashier aborted my fuel rewards discount right in front of me, from now on I'm only going to shells with people that can speak English and actually listen

The attendant was smoking a cigarette inside the tiny gas station store. I couldn’t even stand in there long enough to pick a drink it was like he smoked the whole pack in there already. You opened the door to a cloud of smoke!

Renee is awesome. I moved down the street over half a year ago and walk there for red bulls when I need a break from studying. She explained why the system is funky and says your card is declined even though it doesn't actually do it.  I was only there for a few minutes, but she had me laughing and it brightened my day up.  I would also write a yelp review, but yelp says you don't exist in this location.

Came at 1100 pm tp the doors locked and thr employees watching videos on their phones inside. My car ran out of gas and I am unable to get more. Theh have their sign on so it looks like they're working, but they're not. So, now I'm in station parking lot without gas. This always happens. They lock the doors HOURS before it's time.

I like this gas station.
The employees are very helpful and friendly.
They sell Top-Tier gasoline.

Fantastic prices on gas, even though I have to drive a bit out of the way - I go here regularly. Normally it's very congested, though people seem to figure out some sort of system.

Can't pay with card. Chip read broken and swipe not allowed. And the employee just kind of shrugged and took my stuff back. Wonder how much business the owners losing by stuff like that.

Other than the price of gas right now this Shell was excellent.   Clean,  Neat, extremely friendly and helpful staff.   I would give the person working there this evening a 5 star rating.

Started pumping gas before i noticed the VOID seal was cracked on the pump and some of the panels looked weird.

Let the attendant know and she called her boss and said it was fine, no big deal. I would assume they have to break that seal to put more receipt paper in.

However, noticed some unusual attempts to try and login to my cardholder account, I'm assuming to try and re-enable the card, which I had disabled the card after this exchange to prevent any potential theft. Today I just made the decision to cancel the card and have a new one sent.

Moral of the story, don't take the gas attendant's word for it, if the void seal is broken, go to a different pump.

They say their times of operation are 5:30 in the morning and the pumps were not operational and out of service sad part is there's a Dutch Brothers next door that opens at 5:00 and you guys had people waiting at the pumps

The Cashier Working in here his (Shirzai ) he is very friendly and respectful guy

Your standard gas station. We liked that we could use our King Soopers points to reduce the price of gas at the pump. We didn't go inside, so I can't really speak to that, but the pumps were pretty standard. No issues, no frills.

No squeegees for window cleaning. Bathrooms locked with no out of order sign but attend claims they’re out of order. AVOID!

It's really weird that it's the same owner for Bonforte and 50 cuz the 2 stores couldn't possibly be more different! Bonforte sucks and 50 is always reliable! Staff is always friendly and remembers me and things are always stocked and look clean and neat. My only bad experience has been overnight with a male employee whose prerogative was to uncomfortably hit on women customers. I stopped going there overnight cuz of him but there's a sign up saying they're hiring that shift so hopefully he's gone, idk. The ladies are so awesome I can't even take off a star for the 1 bad employee I encountered. Keep up the awesome work!

How is it Lisa from this location said they can not accept the digital ID  from the "my colorado app" she was rude as could be and said her boss Dana said that was the rules so Dana when you see this I would very much appreciate an explanation

Always the cheapest gas in town. Cheap fountain drinks, and great fuel rewards. Best location

The price is only lowered to get you in the store customer service is zero the cashiers got no idea what they're doing and can't do simple math is just top not including the outrageous lines at the pump and inside

Worst customer service ever, sales associate LISA is disrespectful argumentative and would not except my identification and would not give me mangers info I am Reporting to BBB

Spent almost $50 fueling up. Went inside to use the restroom and buy snacks and drinks for the road. But, no... The sloppy looking guy behind the counter playing on his phone looked annoyed that I would dare to disturb him by trying to spend money at this establishment. He then informed me with what seemed like annoyance that the restrooms are closed after 7pm! Like, seriously! Why would you close the restrooms to PAYING customers hours before the store closes! Absolutely ridiculous! 0/10 do not recommend this place. Pay more for better service somewhere else!

Absolutely ridiculous. For the last couple months, whoever is on shift around 2 am has shut the entire store down and allowed homeless people in the store to do God knows what, and it smells like they used the store as a hotbox. Customers knocking on the door and people in the store sitting on counters and just staring. The same handwritten sign saying closed for straightening up. And this isn't just for an hour or too, this is a good three or four hours. WHERE is the management?

Went out of our way to use a discount for gas there, otherwise we would not have gone because the gas was definitely not cheaper than competitors.  Wanted to pee and wash my hands but asking to use the restroom clearly made the clerk angry.  I was asked if I was buying anything and told her gas.  She rolled her eyes and said “go”.  Very rude

Male and two females behind counter.  One female sitting on counter (gross) directed me to the other side.  Other female, seemingly not an employee, gave me my change..as the male (seemingly 'the employee') allowed her.  So sketchy and unprofessional.  Will not visit again.

I love this station. But next time ya run out of gas you need to post something on the pump not the door. Not everyone goes inside.

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