Midas

Had a great experience here. Our car had an oil leak Brandon (the manager) fixed everything for a great price.

He also discovered our car had another issue that required ordering a part. He called around to different places to help us find a more affordable part.

Brandon went the extra mile for us.

The manager and mechanics were so amazing and so helpful and showed me what was wrong on my car and explained it in a way that made sense to me and even broke down the most critical of parts with highlights. They saved my life from catching the almost broken ball joints on my car. 100% going back and recommending them to everyone I know.

The store manager Brandon really helped me out. Honestly the only shop in the niles area that’s even worth going to. They will get you right at the best price. If you have any auto troubles give them your business!

They got my vehicle in right away to have my brakes repaired,  Brandon was very professional and knowledgeable.  I will definitely be back and highly recommend Midas in Niles.

Brandon was extremely helpful getting us in for an emergency repair . Chris was a very seasoned experienced mechanic and was able to determine quickly that the last oil change we had on Friday in TN - the previous mechanics had tightened our electronic warning wire harness which damaged the wires making the warning signals and lights in the dash inoperable and also unable to maintain seal to the oil filter causing all the oil to spray under the hood and all over the under carriage. If we had not caught this in time it could’ve cost us our engine.  Chris cleaned it up. Soldered the wires, tighten the cap, topped off the oil and our gauges are working properly and we feel safe to travel home.  Very reasonably priced and they offer veteran discount ! This Midas location was exceptional customer service and expertise when we needed it most !  Thanks to the team  - including Timmy who played a very supportive role in assisting the lead mechanic
Grateful & Blessed
Crystal & Donavon Carpenter

Glass Doctor of Niles, MI

Unfortunately had a communication issue, was told the technician was going to call me and come repair my glass by the end of the day, I called several times only to be told the tech had my info and would be calling me, I waited until 630pm as the vehicle needing repaired was at another house of mine, so I had to call the next day to reschedule, so next scheduled day comes the technician calls to inform me that the glass he received was defective and that I'm going to have to reschedule again and that someone would reach out to me the next day, here we are days later and no response and a truck window still broken rendering the truck useless. I don't recommend these people they are standing behind the words they say. Large company or not its not an excuse.

Super nice guys that did a quality installation in good time. Covered by insurance so I don't know the price.

I redid an antique vanity and the original mirror had damage and due to the shape of it it was not easy finding some one to cut one in the  same unique shape. Not only were they able to do it but had it ready in two days!

After contacting several companies in the area, these guys said they were able to come out and replace our windshield within 4 days.
I was contacted the day prior to be told we would need to wait another 9 days due to them not having the product in stock... not sure why it took them 3 days to figure that out but sure.

The day they were supposed to come out no one showed up, wife called and we were told they would come out the following day.

I am highly skeptical of their professionalism and ability to track work. I suggest going to another company as I will be doing the same in the future.

Glass doctor is awesome.  They came out replaced my windshield.  The technician was friendly and fast. Plus they were about a 100.00 cheaper than another company who comes out to do your auto glass.

Midas is where I take my vehicles  to best service, employees  are so nice Bob very honestly  will let you know what's all wrong with your vehicle I Love this place when it comes to my vehicles. Keep up the good work. Downtown  Indianapolis

I showed up for a tire rotation and a wheel balance with no line outside. They got me in right away and put my car on the lift. It took 3 hours to balance 4 tires, they didn't rotate. Some one else came in to get a headlight changed, she already had the headlight. They wanted $60 to change a headlight. I will never go here ever again.

My appointment was at 9 am. I was out before 10. You can see everything that goes on with your car while it is in the shop. Very knowledgeable people and awesome customer service. Offered a wheel alignment but I chose not to get with it. Overall great service

I brought my car in at 9am to get my brake pads/rotor repaired and everything was completed on the same day! The service manager Bob (Robert) VanDusen was fantastic. Him and his friendly mechanic guys were great about keeping me informed regarding the progress on my KIA Forte. I was really nervous about what to expect, but Bob and his staff made me feel at ease answeing all of my questions. My total bill was less than what I expected, so I'm very pleased. The coupons were a plus! I am highly recommending that my friends & family get their vehicles serviced at the Midas (1210 N Illinois St.) location. 😊

These guys were wonderful. They got us in fast, diagnosed the issue, gave us a great price and we were very happy with the choice to go with Midas . We will definitely be returning with our other vehicle that needs assistance!

Silver Star Service & Body Shop

Was surprised that the Mercedes service had no idea how to reset my service indicator on my dashboard. They offered to try again on another day. I inquired if the master / supervisor had taken a look they said yes he didn’t know how to reset it either. Well that says enough. If they can’t or don’t know their own dealership brand reset for a simple indicator light maybe they don’t know enough about the cars they are supposed to be expert in servicing to be entrusted with making major repairs.  I decided not to return, I was not comfortable with their knowledge about Mercedes even though they are supposedly to be the preferred service for that model of cars. Maybe they do better with Kia, Hyundai or Mitsubishi.

Not a good experience at all. We had an appointment set but the car wasn’t ready until 5 hours later. Oh and guess what… It was just for an oil change. I understand things happen but don’t overbook if you can’t commit to the time your customers put to the side for your services. It’s sad to see this place going down the path it’s going.

Consistently the worst experience I have ever had. Cliff has a very bad customer experience and the "supposed" manager Adam is very condescending. They have  issues with people that look different from them.
Consistently, I have had very bad experiences with Cliff and they need a MORE Qualified manager, someone with at the least a Bachelor's degree but preferably an MBA, but most certainly not Adam.
After consitenly giving Adam the go ahead over the phone, he and I kept on going back and forth over the phone that I MUST MENTION $150 dollars in my statement. It felt like I was going back and forth with a teenager. I told him multiple times, go ahead and push the car and and just give me a time to be there, and he refused and kept saying I MUST SAY $150 in my statement.  I had to hang up the phone because of how petty the back and forth had being and I decided to write it in an email, so that it helps my documentation. Below are pictures. (Mind you, this is after Cliff had already given me a scheduled for 10am which Adam was aware of).
Again, Cliff on the other hand did not reply my email or call or text for over 20 days (Despite me carefully spacing the calls and being extremely polite). Cliff all of a sudden reached out to me and wanted to impose a $45/day charge on my car for sitting in their lot. I told him he could not do that. All these I have emails bit cannot overwhelm all with them. He was supposed to talk to the manager and get back to me. After the long delay, it was then I decided to reach out to Adam (even worse), with the hope that he could bring in some conscience and address the 20 days delay, only for Adam to go around in circle and try to spin it on me, thinking I am someone without a brain. Not even an apology or remorse or professionalism, most especially since I reached out to him in good faith.
After all this, I ended up having my car towed away without having what I needed done.
Note: This is NOT the first time they have rendered a very rude service to me, most especially Cliff. (Keep reading please).
Sometimes, I greet him (Cliff), and I always include Sir (due to my military training background), AND HE CLEARLY ignores me as if I were not there. 3 different occasion this has happened, and he was right in front of me.
There was a time I had to come pick up something from the trunk of my Mercedes due to how long it had being there (late november last year "2019" to be quite precise). I happened to be downtown, so I shot him a quick email, noting I will make a quick stop to pick up something from my car. When I got there, I politely told Cliff, "I apologize for the short notice" (which I really did not need to), and he simply IGNORED ME and walked up to get my Mercedes key and started walking to my car, I had to follow him. It was the UTMOST SLAP on my face.
All other emails I have, but only loaded just about three so as not to overwhelm the reader.
I know aware of many other people of color that have experienced this.
NOTE: Pay attention to the details of the 1-3 star ratings and the names or ethnicity.

The new location is not convenient at all for all residents of sought west area of Sofia. It is 30 kilometres away from my place. I need to loose one day to come for a tiny fixing of my car. You should definitely open service station covering the west part of Sofia. If I had known the location of the repair shop when I bought my car, I certainly wouldn't have bought it.

As someone who works in the industry and works with Silver Star alot, I really enjoy the model, the staff, and their parts department especially.

These guys are fairly professional and easy to work with.

Caliber Collision

Caliber Collision downtown Indy provided exceptional service while they repaired our vehicle after a minor accident. The communication was great with updates every few days letting us know exactly what was happening. The best part of their service however is the quality of their workmanship. They repaired the vehicle to "as good as new" condition. Parts were installed correctly and paint matched perfectly. We will always use Caliber if we experience any collision damage.

Have had two great experiences with this location. Particular thanks to Casey who goes above and beyond along with having impeccable attention to detail when fixing the vehicle. Had pretty bad paint damage on a medium sized area of the hood that seemed like it was going to require new paint/parts but Casey was able to sand past the damaged layers and buff back out the clear coat. Looks like there was no damage at all now. Saved a lot of time and money due to his experience and thoughtfulness. Much appreciated and certainly would return to this location should the need arise.

Very happy I went to this Caliber Collision Shop. From beginning to end the experience was very easy and pleasant to deal with. All the team members were incredibly polite, making sure I understood everything and answering any questions I had. Payton was my specialist on the job. He was very professional, easy going, and pleasant to work with. I assumed that the job would take at least a week and was pleasantly surprised when I got a call the next day telling me it was ready. I showed up to pick up my car and not only was the damage fixed but it was spotless. I guess they hand washed it. Can’t say enough good stuff about Payton and the entire team at Caliber. This will be my new go to spot for repairs from now on! Thank you Caliber!

I had an amazing experience at this location. All the staff I interacted with was very nice and knowledgeable. Biggest bonus in my book was having my car repaired quickly and before the estimated finish date.

Caliber Collision made a typically stressful process easy.  Continued communication and updates every step of the way.  Staff was extremely knowledgeable, friendly, and understanding.  Would highly recommend!

Glass Doctor of South Bend, IN

Such a professional and polite staff to work with. They returned calls right away, came out to the house and worked quickly and were able to have our window replaced before the snow!  So grateful for such a great experience.

I had four floor to ceiling double pane windows replaced.
Four men arrived right on time and went right to work. Three of the windows were on the second floor so scaffolding had to be put up. They finished the job in three hours and I'm thrilled with the results. I'm going to schedule them again for four more windows. When you look through the new windows, they are so clear and beautiful that you can't tell that glass is even there.

I had four more floor to ceiling  windows replaced in October.  They did such a fantastic job last spring, that I called them again. I was concerned because the temperature was so low in the morning, I thought my whole house would be cold when they removed windows. But they work so quickly you couldn't even tell
if there was a change in temperature. I'm delighted with my new windows!

When it hailed recently in South Bend, IN, one of the panels on the storm door on the back of the house broke. Glass Doctor of South Bend sent out a gentleman who took measurements of the panel and two weeks later two technicians came to replace the panel, which has been perfect. The three gentlemen who came to the house were very professional and did an excellent job.

Was quoted 3x the amount to replace a windshield and repair another one at another business. Very happy with the price at glass doctor and they get you in asap.

After another popular glass company needed more than a week to replace my drivers side window (in the middle of winter), I decided to call Glass Doctor.  They fit me in the next day!  I was pleased with their kindness and respect over the phone.  Upon showing up for my appointment, the business was clean and my car was taken in on time.  They had a wonderful, kind dog in the lobby with the receptionist.  So, that's an added bonus.  The whole process took about 45 minutes and they vacuumed out my entire car and included a bottle of glass cleaner.  Very pleased with the service I received.  Thank you

T & H Body Shop

Great local place for autobody repair in the neighborhood. You won’t be able to beat the price and the owner is professional and thorough. Don’t be thrown off if the location seems sketchy. That is what keeps his costs low and his work is great. It may not the place if you are the type of person who thought it was smart to drop ~40k on a used Audi as a status symbol, but for practical people with cars worth under 30k, you should be good. I would suggest calling first to clarify where to drop off your car.

Tom does great work at a great price! We have had to have two cars repaired due to incidents with wildlife and the cars looked perfect when we got them back. Highly recommend!

Everyone here has been great to me and my car. I brought my car in for tires and got the inspection, without them I wouldn't have been aware of all the things that needed repaired/replaced. So grateful of these guys. I've gotten estimates for services and they've done me right by telling me all that can be expected with the things needing done. They really do everything here. I wouldn't trust my car having service anywhere else.

Always super friendly, everyone has a great attitude, service has been stellar, always recommend doing any repairs here! Plus price is very fair!

Cameron was very helpful from my initial call in to the shop to closing out the service ticket. He was able to get my car in and repaired the same day. He was also so kind to assist in getting me chauffeured to and from work while my car was being repaired.  Every single person that I came in contact with at Midas today was extremely professional, honest, friendly and helpful from the technicians to the management team. I was pleasantly surprised and charged less than what I was expecting. I highly recommended the staff at Midas on Markland in Kokomo!

I would love to give 5 star review but my tires were not rotated as promised on the coupon.  I know this because the tires on my right side had the missing caps still and the tire pressure showed that the pressure was still the same as when I went in to the store. They also had to be reminded to do the quick inspection to see what code came up for the light on my dashboard.  I will use their service again but before I leave I will check to make sure the tires are rotated before I pull out.  I was extremely pleased otherwise with the customer service!  Lori

Excellent customer service. AMAZING tires for a fraction of the price in the area! Facility was CLEAN. Best of all they talked me out of what I thought needed done, by showing me on paper that my car did NOT need the work done! I appreciate a servicer who isn't going to just take my money.

Glendale Body Shop

Could not recommend a better service. The honesty and transparency is unmatched in the industry. I will always take my car here if anything happens. Thank you so much.

I recently had my 2016 Ford F-150's bumper replaced at Glendale Body Shop and I couldn't be happier with the service and experience. Kris was extremely communicative and transparent throughout the entire process. I appreciated his honesty and professionalism. Definitely would recommend his shop's services to my own friends and family.

I used Glendale Body Shop 10 years ago for bumper and rear-end damage. When I picked up my SUV you could not tell there was ever any damage. Fast forward 10 years and I had headlight and fender damage on the front of the same SUV. Chris and his sister were on it. Chris ordered a new headlight which was delivered to him that same day. The next morning Chris installed the new headlight assembly, he had to use some parts he luckily had in the shop and had my SUV fixed by noon, WOW. These people know what they are doing and the best in the business. 5 STAR all the way. Thank You.

I called into the shop & spoke with Chris about a unique problem with my car that I was having difficulty getting fixed.  He was kind & knowledgeable over the phone & told me to bring my car in that day for a quick lookover.  When I arrived, he inspected the issue & took care of it on the spot.

I appreciate not only the level of care & service given to my vehicle but also the thoughtfulness shown to me.  I will be recommending this shop to everyone I know in Indy.

Kris and Sarah were incredibly friendly, supportive, hilarious and I feel like I could have reasonably paid twice what they charged me. Kris fixed an issue during the estimate while I was standing there without charging me. He was prompt and professional. Highly recommend to anyone needing body work!

The nicest staff! Had a gentleman Eddie help me at the desk with my vehicle. He checked the vehicle and nothing was wrong  and without asking  the mechanic in the back topped off the air in my tires. Knew ahead of time the diagnostic would be 29.99 and he said since they didn't find anything it was on the house. Refreshing to have such amazing customer service experience ! Definitely going back to them!!

They're always great here. I've also grown to trust that they will be brutally honest about your car, which I've found to be incredibly helpful and rare. I won't take my cars anywhere else.

Best service and people!! Steve and his team have helped me out twice now with my Toyota FJ, and I have never had better customer service or care. Their hard work, incredible communication and always detailed explanation is rare to come by. Steve and his team lay out exactly what to expect for timeframe and pricing. I will always use Midas going forward, there is no one better! Thank you again Steve!

Service was wonderful, I was confused by the bad reviews because my experience was great! My car runs great, and I got it back very quickly. I will definitely be coming back if my car ever has any other problems.

This location has a customer for life! Steve was just awesome to work with due to his kindness and transparency. We will be back soon as they definitely exceeded our expectations.

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