Big O Tires

What a positive experience with Big O! Clean shop, great service, great people, and great prices. What more could you ask for? The manager Shawn was especially helpful in diagnosing and reprogramming my TPMS sensors after the light came on. I will definitely be back

Shawn was fantastic,  my tire blew on Interstate 39, fifteen miles south of Ames. He quickly found the tire I needed and had someone pick it up before my car (towed in) and I arrived. His team was also was able remove the stripped lug nut and replace it at a very reasonable rate. Shawn treated me like family.  I highly recommend Big O Tires.

My recent experience with this Big O Tires location has left me amazed. While driving through to Minnesota, we suddenly had a flat tire, and it couldn’t have happened at a worse time. We pulled into Big O Tires in a bit of a panic.

Not only were they quick to assist, but they also replaced our spare tire at no cost. The staff was incredibly helpful and saved the day. Their kindness and generosity were truly appreciated.

This unexpected act of kindness speaks volumes about the exceptional service and commitment of Big O Tires. They turned a stressful situation into a positive and memorable experience. Kudos to Shawn and the team for going above and beyond!

I received impeccable service with a perfect 10/10 rating at Big O Tires in Ames. I visited for a wheel alignment due to a modification in tire size. After comparing prices with numerous shops in Ames, Big O Tires stood out as the most affordable option. Not only did they address my initial concern, but when I experienced ongoing steering wheel shake, they went above and beyond by balancing my wheels at no extra cost. The team also conducted a thorough check of my tire conditions, demonstrating their commitment to customer satisfaction. I highly recommend visiting for any automotive service or to obtain a quote. The staff's friendliness and willingness to assist further enhance the overall positive experience.

Had a punctured tire, was able to drop it off and pick it up the next day, despite them being super busy. 10/10 service from Shawn, super friendly. Clean waiting room and restrooms. Will be my first choice next time!

Midas

Been going here for 3 years. First year I didn't have time to do an oil change in my jeep, so I dropped it off and came back 6 hours later and they didn't even start... 2nd was last year. I needed new brakes and nobody else could get me in that day. I went and they said the lock nut I provided didn't match the one in my car. (probably mistake from the tire shop) They told me they could just bust it off, I could buy a new nut from them for $2 each. I said fine... They gouged my rim with an air hammer.
Last time was 2 days ago. Every place was booked, all I needed was tires put on rims, nothing else. They refused to do it because I had a Tesla now. They are just tires, brought my own, and jack pucks for the lift.
I'm fine with waiting as long as I never see them again.

Called at the last minute for an oil change as I was overdue for service. Kevin, the new store manager was very customer service focused and was able to work me in almost immediately!!! Very professional and friendly. Has earned by business in the future. Tom Sally

The staff were very friendly and helpful! From the first phone call to the end of my service, every individual I worked with had excellent customer service. I had to go get parts from Toyota (who were less than helpful...big contrast!) but Midas was willing to help me understand what was needed and then install the part. I was able to make a same-day appointment and then walk-in for more help later in the afternoon. The waiting area is cool, quiet and comfortable. The receptionist, manager, and technicians worked as a team to get me back on the road!

I called looking for assistance diagnosing a problem with my daughters Chevy Volt and the GM Alec at the store went above and beyond to assist us even when he determined that the problem was something the dealership had to fix.  He was professional, helpful, knowledgeable. I have no doubt that I will send her there again if and when her car needs service.

I came in for an inspection and an oil change and was met with speedy and I efficient service for my vehicle from the crew. I especially appreciate the excellent customer service I received from a Midas employee by the name of Turner. I’ve recently moved to Ames, IA from Syracuse, NY and was nervous to find a go-to car repair spot for all of my auto needs, but Turner and the amazing crew at Midas expelled my worries. This auto repair shop will be the only place I bring my car in for service. Thank you, to Turner and the Ames Midas Crew for taking good care of me and my vehicle.👍

Don & Sons Body Shop

Great job fixing my rooftop dent. The loaner car was very helpful. Good clear explanation of what had to be done.  Very nice folks.  They even detailed my car. Thank you.

Higher my recommend these guys save our bacon. Just got into a car accident and when we were passing through from out of town. We needed to get the car looked at to see if where still road worthy and where  to find a mechanic last minute to fix last minute mechanical damages.

Within 30 minutes Tom had us road worthy and on our way to a trustworthy mechanic.

My Alfa Romeo was hit in a parking lot and the Don and Sons team not only fixed it perfectly to the point you can’t tell it was in an accident, they also helped me pressure the insurance company of the at fault driver to pay the entire bill, which they were trying not to pay for the added details that made the repair so good. All in all, they made this a great experience.

Some time later, my wife’s car was rear ended and they did the same for her, fixed it great and insurance paid for everything, but I wasn’t totally happy with the paint texture. They took it back in the shop without question and redelivered it to me the next day looking exactly like I hoped. Really appreciate when I am heard and get the quality my cars deserve, I will not go anywhere else for body/paint.

Outstanding experience all around with Don and sons! Throughout the entire process they communicated well and got everything done early even! Would not hesitate to recommend anyone to this body shop.

They also handled insurance perfectly, I didn't have to worry about a thing!

Accident with the car and had it towed to Don & Sons.  While the insurance company's process was painful (took me 8 days to get the car towed there), Don & Sons was professional, PROMPT, and very courteous.  They evaluated the car and reported to the insurance company that very day.   They also gave me an idea of the next steps in the insurance process so I was ready for it.  THANK YOU SO MUCH!!

Shaffer's Auto Body

I brought my car in for an estimate and had a great experience from the start.  Reception greeted with a smile, offered me a fresh coffee, got my car looked at right away, and had comfortable chairs while waiting.

Shaffer's seems like a well-organized business with friendly employees and very clean office/reception areas.

Shaffer’s handled my vehicle after it was T-boned in an accident. They were great at communicating, gave me a decent time frame (which was adjusted due to backordered parts). When I got my vehicle back, it was like the new car smell all over again, and it felt new. They did a great job cleaning up what a mess it was from all the broken glass. Thank you Justin for all your time, and your meticulous work!  Shaffer’s will continue to be my go to!

Absolutely top tier, and super reasonable prices. Granted, It took a long time for me to actually get scheduled, but that was because they're booked several months out. Why were they booked several months out? Because they do awesome work! The repair was done fairly quickly, I know body work always sucks, so the one week turn around is absolutely acceptable, especially since you can genuinely not even tell there was any damage to begin with. 10/10

Excellent service, professional and customer oriented, they make it a priority to make sure the job is done right and make sure to ask you if you see anything wrong with their work. They have good loaners at no cost to you. This is the only place you should go to get your vehicle repaired.

Everyone was polite, my vehicle was done on time, I had access to a loaner car while mine was being repaired, and Justin was even able to get answers to my questions from my very unresponsive insurance company. The repairs look good as new. My husband was very pleased with the paint job. Thanks!!!

RNR Tire Express

A friend of mine recommended RNR to me . I was questionable because of the financing and my bad experiences with other businesses.finally made the call . I talked to Scott who already had a set of wheels and tires that were perfect ! Scheduled the appointment  , was actually late ( no problem ) .they still got me in there asap . Scott was very helpful . Even when I had a question of doubt on something he explained it so I wasn't confused . The boys in the shop actually stopped lunch to take care of me . Which I work in a welding shop . That says alot about their character of business. I love the wheels and tires my ride is night and day difference now . The paperwork was easy and fast . Bi weekly payments are super easy especially since they look after you better than your insurance does when it comes to your tires . So if you have an accident or something go wrong with them they got you covered and road side assistance , alignment,  balance rotate , all that . They got you. So if your looking for new wheels and tires but worried about cost . Run over to RNR broken arrow . My experience was great , not one that came after me was disappointed either .

HIGHLY HIGHLY HIGHLY RECOMMEND!!! My husband and I are in Tulsa for training for his new job (he’s OTR truck driver) so I woke up this morning at the hotel with a flat tire…I called RNR and spoke with Jerome he was very kind and offered to send someone out to me at the hotel evaluate my tire see if it could be a repair…within 20 mins Ryan arrived and he quickly discovered a nail in my tire so he headed back to their shop with my tire and within 45 mins he was back with a repaired tire and I’m good to go again! I truly appreciate the kindness where we’re from people don’t always go the extra mile like these guys did! We’ll definitely be using them in the near future when we replace our whole set of tires! Jerome was also kind enough to give me a pretty killer deal on a set when we’re ready! So once again THANK YOU!! You guys are awesome! You saved our butts today!

Jerome at the front desk was very professional and made our experience very easy and comfortable. I would recommend anybody bring their vehicle to R&R tire express for any wheels tires or alignment issues. This is the first tire shop. I’ve been to where I didn’t get that dirty crowded feeling you get at the majority of these places the place was clean. Everything was nice. The people were professional and stayed humble.

Very fast very easy experience. Customer service was excellent. It was hassle free. I couldn't imagine a better experience with buying a set of tires for my truck. The contract is impeccable and offers great warranties and other awesome parks. They had exactly what I was looking for and then some. My wife and I will definitely be buying our tires from here from now on.

Great deals, great service and excellent  customer service!! All the crew seemed to care about what you are looking for and need. The payment plans are reasonable  and works with all payday schedules. I'll  be returning for my next set of tires and wheels. Thanks Ryan and James.

Had a flat on my wife's car, took it in to get it fixed, very friendly, helpful and professional. Went to pick it up and there was no charge. Will definitely be our go to tire shop. Very impressed.

I was forced to sleep in my car in their parking lot overnight as my AAA tow got my car there after they closed. The next morning I called them at 7:00 sharp, their opening time, and they got to my car right away, analyzed the tires, including the one that had blown out. I decided to replace three tires on their advisement, and they did the work properly and efficiently and I was back on the road only an hour or so later. Excellent service at this location

The employees there are very respectful and will chat you up if you let them. I have only been there twice, both times were for a tire patch but each time the service there was really good. They are super friendly and even though it's a tire shop there knowledge on vehicles are pretty good.

Top notch. From calling to set up an appointment all the way to the drive home after the repair. Huge shout out to Shawn and the entire staff at  the Yukon location.  Friendly, professional,  great communication.  My car went in needing fixed, came out ready to go on a trip. Very pleased!!

Went in for an oil change and tire rotation and the service was great! I'm not too knowledgeable on cars and didn't know I needed a rotation until it was suggested by the staff and now my ride is smooth. Even though it was a bit busy they got my car in and out as fast as they could and did a great job at being friendly and efficient regardless of the busy atmosphere.

NOVUS Glass of Grove

They have great prices and great service. Took a bit longer today so they could fix an issue with the ADAS software. Always a pleasure doing business with them!

The owners were very nice and replaced both passenger side windows when scheduled, while I waited. They also vacuumed out all of the shattered glass out of the inside of the door. Electric window and locks all work perfectly when finished. The tint on the new glass is a perfect match. It was such a pleasure meeting them. They did an excellent job for the price of what was quoted. Which was less than half the cost of what the big company quoted. So happy to have my car back in new condition!

Most helpful with the insurance process. Fast friendly courteous.
Comfortable waiting area. Can't think of anything I would change.

They were great! Quick appts and it's  still working! Thank you Novus!!!

We sustained a rock strike on the windshield of our van.  We stopped on our way home about one hour after the event.  They were able to take us immediately after stopping at their facility.  Friendly and courteous people.

Great place to get tires or wheels and tires. Very efficient and if they have to order your stuff it’s pretty quick to get and also they get it in and get it done. Have bought my second set of tires through them now and am very pleased. Never have had an issue getting qualified or making payments. Also any issues with tires the warranty is there and they will get it taken care of asap. Will return for more tires most definitely.

Zero stars if i could. Appointment create it over the phone for X price whenever we went into the store to get them installed it was nearly $400 more and they mounted the tires on somebody else’s car so we had to wait for them to be delivered. highly do not recommend.

Satisfied with the service and the deal I got even with financing. I showed up without an appointment and was in and out with new wheels in just a couple of hours

Took a little longer than expected(no fault of the company) but service was great, terms and payment schedule were explained clearly. The tires look fantastic and I definitely feel a difference in ride quality( very smooth). Thanks to everyone at rnr tire.

Called last week got a quote of aprox 150$ to mount and balance a set of tires and alignment.. 15$ per tire.  65$ for alignment.. Set an appointment time for the next week.. Get here for the appointment.. and the man at the counter tells me they dont do that kinda thing.. then the manager has to walk out and see that I have stock rims and says yes we can do that.. okay.. then they get the work done.. Guy at the counter says 45 mins.. it takes about an hour and half.. I come in the store to pay and the guy quotes me it will be 125 with tax.. but as hes ringing up my details.. he says opps.. I quoted you wrong.. and says it will be 223$.. I tried being as polite as possible.. and they did only charge me the original price plus tax quoted to me.. But the manager had to review the call and call me back after the situation and tell me yes they messed up on the original quote.. now here I am, having to being my truck back the next day because one of the tires has lost 10lbs of air over night.. guy at the counter says you want me to air it up for you.. I asked him if he would check it and make sure its mounted right.. because another attendant asked me what I ran over.. insinuating that I had already done something to mess up their work.. I'm currently waiting to see what's the reason the the leak.. because a bead leak would be their work in the first place.. not me running over something like they want to insinuate.. ended up being an old patch that was leaking and they took care of it.. took the time to reset my tire location so it would read right as well.. really appreciate all the work the shop puts in for the sales guys up front to mess up with the customers.. I'll see them again for more work and recommend anyone taking your time with them...

Glass Doctor of Oklahoma City

I hired this company because they were 150 cheaper than the competitor and well rated. I would not recommend them at any cost. I contacted them 5/27 for service. Lorie (the receptionist) got back to me on 6/2 for the guys to come measure. I received a quote on 6/9 and paid for 50% of the total quote. Install was scheduled for 7/19 to the tune of 2401.25. It took some time to have the piece manufactured.

I took off work for the install. After a couple hours, the guys requested I view the final product prior to them sealing it. As you can see in the first few pictures on their FINISHED product, the door is nearly 1/2" shorter than the adjacent piece. The requested black hardware has not only mismatched (grey) screws, but have also had the heads stripped and are not flush with the plate beneath them. I unfortunately told them I could not approve that. I felt really bad for them however I was perplexed at why they would call that good. When I inquired about the door being shorter, his response was to toss his hands up and say, "Yeah, the manufacturer cut it short". My thinking, why install it then? I started to feel extremely uneasy about the integrity of the entire job. I had to replace the shower because we found a leak that resulted in a rotted subfloor. I am concerned about that reoccurring. Regardless, they sealed it for temporary use until they could get a new piece in. That was the beginning of an extremely painful situation.

I lost count of how many times they came out with glass that was not cut correctly. I'm thinking it was 4-5 trips. That's 4-5 vacation days on my end. At least twice I had to make contact with Lorie to inquire as to what the status was, having gone weeks without any contact from them. I eventually requested the owner contact me. I had to request again when I didn't hear from him after a week. He called and was apologetic however blamed everything on the manufacturer. That may be the actual case however, no customer wants/needs to hear blame placed elsewhere. The final glass was installed 9/29. It was still not precise but I called it good, having given up hope. You can see in the final pictures, the sealant from the bottom of the glass to the top ranges from approximately 1/8" to about 1/3, hence the thick bead of sealant. The sealant around the hardware looks awful. Again, I did approve it but I could not afford any more stress or vacation leave to accompany their inabilities after 4-5 trips. Once the guys left, Lorie promptly called to collect full payment. I was hoping they would put their money where their mouth was and offer a discount of any kind. No such luck. Hard to find good contractors these days that stand by their work and proclamation of quality and customer service.

Locally owned business  that still takes  care  of  its customers. Very responsive,   professional  yet personal.  Far as price  they could not  be  beat in my circumstances.  They  Glass Doctor Tech John came and  replaced  the windshield  on my semi truck. He did a great job I couldn't  ask for more. Great price  great service 👍

Very happy with the service I received! I had originally set up to have my window replaced at another business and they delayed me several weeks and said they didn’t have my type of glass. I called Glass Doctor on a Friday and they had me scheduled for the following Monday! John the technician was very friendly and efficient!

Origin contact was sketchy. Delayed response and continuation contacts were also very slow. I'd suggest the office staff be encouraged to respond in a timely manner. The actual work was outstanding and the fabrication was first rate.

This is our second experience with Glass Doctor auto glass replacement. Both times they had a competitive price and prompt appointments. Highly recommend! Office staff is amazing and repair was perfect. They confirmed the appointment arrived on time. They are now my first choice!

Centerville Body Shop & LINE-X of Centerville

These guys are awesome. Smoked a deer on my way to work within three weeks you couldn’t tell anything had happened. I mean my truck was all messed up alignment was pulling me all over the road these guys slicked it up quick and it looks like it just came off the lot!

Always great place to take my vehicle for anything I need. From new lights, oil changes, deer damage and anything in between. Always friendly and will always take my car there. Good prices for parts and labor. Love these guys!!

I've always been treated very warmly. I trust them to be fair and honest. I've been taking my cars there for the last 10 years at least.

Great accurate good car service. Personel are all friendly and knowledgeable. I get good honest friendly service.

Alot of attention to detail and will go the extra mile to resolve issues. Excellent body work as well.

Centerville Body Shop has done work on several of our vehicles now and they do really nice work!  They are great to deal with!

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