Honda

Simple review. Go anywhere else. Why? They are now 3 for 3. I bought a brand new CRV Turbo from this agency. When they told me it would be ready for pickup, I arrived with lots of "New Car" anticipation. Three hours later when they told me to go home and they would deliver it in the morning, I wasn't quite as happy.

Experience #2, my first service. I came in to pick up the car at the scheduled timo After all it was only a basic service. They said they needed just another 15 or 20 minutes to wash the car. Four hours later I finally got my car when I violated their rules and stood there as they did the service they swore they had already completed.

Now I am at Experience #3, my second service a 15,000km service. Checking in the car in the morning I told the service writer, I was having a problem with my A/C in addition to the standard service. He pulled down the side panel and showed me how the filter was dirty. He said it will be changed with the service and they will run diagnostics on the car. I pick up my car and the filter has not been changed. After changing It, he said all fixed. I turned on the AC. It was still not cold. Obviously they had not run any diagnostics either.

It is now a week later and still no A/C in Los Cabos summer heat.

That is just the high lites. There is more, but do you really need to hear it? D

Terrible service experience, always a long wait to speak with someone and no communication when ordering parts or scheduling appointments. I ordered a part (and paid for it) in February and no one has contacted me to schedule service after multiple attempts to check if it had arrived. Avoid this dealership at all costs.

Honda los Cabos is an amazing dealership! We have used their service department for 3 years and have ALWAYS had great results! Their prices are reasonable and their personnel is TOP Notch! Contact me personally for details if you'd like! Nancy Cole Rancho Leonero, Nancy C Ole on FB.

They do great repair work and servicing.  However they are very unorganized. Several people and about 30 minutes to find an ordered item.  Than I had to bring the car over, told to come back in two days for a simple task. One time I was told to come in on Monday when Monday was a holiday and they were closed. They need some management to help get things straight and a better way to schedule appointments.
Someone said to me the Mexicans have a hard time with appointments.  My response is I get dentist, doctor, vet and even the dog sitting place doing a great job of setting appointments and keeping them straight. This is a management issue!

Wow. Nice shop. I had some bodywork and preventive maintenance done this week. The bodywork is flawless. Super clean. The PM and an additional alignment have the car feeling brand new. Good job Team Honda and Alejandro!

CHEVROLET AUTOS SS DE JURIQUILLA

Truck only a year after purchasing it and in less than a month I have taken it 3 times because I take it for one thing and another, the service guy tells you the most ridiculous thing arguing that a noise is due to the cold. The worst of the worse .

I took my car first thing in the morning to change the driver's airbag, they didn't give me a delivery time, I was asking during the day and nothing, they didn't deliver it until the other day in the afternoon; but for those who don't have much idea how easy it is, I will tell you that it only takes 2-3 minutes. to do that job! Bad attention!

The service in general on the sales floor is good,
The problem was that it took about 2 months to make a return.

The worst service ever seen before, I don't even recommend buying there, much less the terrible service in everything!

Terrible service. I made an appointment through the page and when I arrived they told me that the page does not work and I have to make an appointment for another day 🙄 better go somewhere else to do your service.

CHEVROLET INDUSTRIAL

Volkswagen Vaqcsa Feb. 5

Good service,  first time there, looking forward for next time

Vaqcsa as an enterprise is ok. VW spare parts and service are rather expensive.

Distribution Center GM vehicle

It is very good to work here, since you learn many things and it helps you develop better

Great, very calm, no pressure from anything, the TyT staff 👍and already several times I have come to carry him in this place

More than good for unloading, the fist enters at the same time and access is not complicated

An excellent distribution center with good attention to staff with high quality of work

Bernardo Quintana Queretaro Nissan Autocom

Car service times are good as long as you make an appointment. The price is average but they always intent to sell additional services (even though you may not need them). I had to struggle to get a spare part that broke but it all happened mainly because i didn't want to go to purchase and then comeback to install so i tried to handle it through mails and calls.

We had a great experience buying from this dealership

Toyota Querétaro

Questionable practices going on here. They make you wait and don't respond. If this is a negotiation technique, it's a horrible one that annoys me. If it’s not a negotiation technique, then it’s incompetence. Either way, disappointing.

Details:
Went to see if they would buy my car. Possibly as a trade-in for another car, but they didn't have what I was looking for, so it would only be them buying my car. After a quick visual inspection, they gave me a very reasonable preliminary offer (higher than the Autrometica value). In hindsight, this was probably a trick to get me to come in again and invest my time. So I went back the day after for the mechanical check, which took about 2 hours. They said they found a code while doing the diagnostics check. I went to AutoZone to do a diagnostics check after that... they couldn't find anything. To be honest, this could be due to a different scanner, but when I sent the AutoZone report to my salesperson, I did not get a response. Now we are 3 days after the first inspection and 2 days after the mechanical inspection, and they still have not responded to the AutoZone diagnostics report not finding an error code, and they are still talking to their manager about the final price they will offer me. I guess he/she has been too busy for the past 2 days ?!? If they don’t want to buy my car, that’s fine, but at least communicate about it.

A friend of mine also had a very bad experience with the service there. His Tacoma broke down and needed repair. The communication was horrible as well. So much so, that he had to complain to the manager of the service department.

Last year we went here to buy a new Sienna. This was a more pleasant experience. Ultimately, we did not get the car because it took too long to arrive, and we got our money back without problems. So, it’s not all bad. I guess when they can sell you something, their service is better.

I love the Toyota brand. It's the most reliable car brand. Unfortunately, this agency does not reflect that.

Very good service, friendly, prompt. Unfortunately they didn't have the kind of car I needed.

The quality of the products are awesome, the cashier's service is kind of slow, but other than everything else is really good.

Very friendly staff but waiting line is huge (6-8 months) and prices are secure until delivery. Not worthy of the wait nor of uncertainty on prices.

They have no spare parts and diagnostics takes forever too. So be prepared to be without a car for days if not a week

Kia Nova Qro

Wonderful service from all the staff. Lilliana is great for helping with English speakers. Free coffee and snacks makes it an easy wait for your car to be ready.

Clean and friendly location. You really need to know how to speak and understand Spanish as I have not found anyone yet there that speaks English

They scam their customers charging higher prices for the scheduled service, they are always higher than the ones shown at KIA website. When I called the corporate, they charged the KIA website price (as they are supposed to), but continue charging higher prices to anyone don't challenging them.

KIA Nova Queretaro exceeds expectations!! Everyone there is focused into give a great customer service!! I have taken my Soul to all maintainng service and every visit is a pleasure!

Great attention to detail, excellent customer service, however, express isn't really EXPRESS, waited over 2 hours for 1 hour express service. However, very nice staff and great service

Honda FAME Marquesa Queretaro

Tried to convince me to change brake pads and AC filter at an overflated cost for a job the really only takes five minutes. Normally better than this. Also took nearly six hours to get the car back.

AVOID this dealership at all costs! The vehicles sold at this location do not meet the basic quality standards that you would expect from a product like Honda. The sales staff provide false information to trap potential clientes into purchasing damaged vehicles. Once the contract is signed, they push all blame to the client stating that they should have known better than to accept a vehicle under those conditions and make no effort to provide the minimal level of customer service. Do not attempt to purchase from this dealership without a lawyer present.

realy slow to accept your car, my appointment was at 10:00 I got there ast 9:50 and i was handing the keys at 10:40 left just before 11.

Prices are expensive for some things but ok for others, it depends what you need but all the standard services process are clearly displayed.

The mechanics and security personnel seemed chordious and the rest of the staff nice enough... a part from the clowning around among them making everyone else wait.

Pricy dealership for vehicle maintenance. Professional service but may fall short of expectations.

MOTOR CITY BAJIO S.A. DE C.V.

The best place to buy cars, everyone who works there is very friendly and helps you with everything, getting it rolling

Buying my car was super easy and they gave me a very good price. EXCELLENT SERVICE

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