Volkswagen Solana Hermosillo

They don't answer calls 😤. . . And they continue if you respond... This speaks of the terrible customer service

Terrible agency, I took my car for service and they broke the rear lens and they were not responsible! The treatment of the manager Miguel Cristerna is terrible, he is a disrespectful and arrogant person. I do not recommend this agency at all.

I liked the treatment from the first contact with the advisor Alejandro Soto, highly recommended as well as the rest of the sales team, the agency denotes a good image. The service team, at the moment very good attention, lacks the support for a prompt response in the assortment of spare parts.

BUICK GMC CADILLAC HERMOSILLO

Even if you don't believe in this brand, they are very good cars... give them a chance.

Excellent service, very friendly staff and easy access to get there and park

Hyundai Solana Hermosillo

I cannot believe it takes these people a week to give you a car you already paid for. Hope their service department is faster

Excellent service.  Courteous, professional, knowledgeable and honest.  Highly recommended!

omg so this place went above and beyond to get a part for my car. which they has a driver bring from arizona. put it in my car same day and i was on the road same night. this dealership is a god sent. i appreciate everything you did in oct 2017.

A lot of show but generally poor service!

Ford BODY SHOP

Good service, need to improve on go over repairs completed.

Good place for body work. But evrythingvtake sooo long!

The worst quality in a paint job, I took it to paint the rear façade and it was drained and without giving it the tone, they made me validate the guarantee and repainted it, looking bad again and with many holograms, they don't even know how to polish and waxing a car and the worst thing is that his manager is arrogant who does not give good customer service. I really do not recommend it at all.

Very good attention and very good body work, also very clean.

Agencia Ford Colosio Hermosillo

Excellent Automotive agency of the Ford brand, its staff is very professional and attentive to advise you and give you the best option so that you can debut the vehicle you want, the facilities are impeccable and they have a sales floor that is not very large but the cars look very good They give you excellent financing options, ask about the Conauto plans since you can start your business without a down payment and with very attractive monthly payments... congratulations, excellent service

They never answer customer service, you arrive and they send you to make an appointment to really serve you.

Terrible customer service! They never answer the phone, they never respect the arrival time at the services, nor do they help you solve your problems.

Very good service and customer service 100% recommended

Excellent attention and service
100% recommended

Kia Laguna

Excellent Service from all KIA Laguna Team

The place is nice. The staff that welcomes you is friendly, attentive. There is water and coffee. Wifi fails. This is where the but comes; The reason for going is the car service, here where the details matter. At every appointment they wash your car (courtesy wash), but it always leaves a lot to be desired - it's my ninth service - (uncleaned parts, marks from the wipe), you might think "it's rude" however on 2 occasions I have paid for it A slightly more "detailed" wash that I do not recommend (for half the cost it looks better in any car wash) since it is the same result - it fails in the details. On average you wait 2.5 hrs; At the beginning they inform you which points they will check according to the service number, as well as "extra" services and their additional cost (such as more detailed washing, engine washing, etc.) at the end you receive the report by email where they add suggestions or details if you find any. Here all that remains is to "trust" that they did or reviewed it as detailed in the report. The conclusion would be: - "more staff or fewer cars" -. Details are important to provide better service. Coincidentally - I don't know if it has happened to anyone else - I found details after the services... the first time a screw was missing from the visor that covers the sun. The next one on the buttons to raise or lower the windows on the driver's side - -loose- and I always noticed it days after the service so I did not make a claim. This time a broken piece of the armrest, which I noticed when leaving - minutes before it closed more than 19 hours - I sent a message and photo to the advisor and he said he would no longer be there, that he would comment on it and call me (that was today May 14, 2022) ; I'll wait for them to tell me...

Peugeot Hermosillo

Excellent service and beautiful vehicles, I'm going to buy one!!!

I am from GDL and I regularly service my car here, I have a rifter and I used it to travel around the United States, and I only managed to get to Hermosillo for the service, (so I wouldn't lose the warranty)

They treated me very well, despite not having an appointment for the service, I thank them for what they had to do to assist me and ensure that I continued my trip.

Terrible service, they don't respect appointments, the car arrived at 9:20 A.M. and they delivered it at 5 P.M., they don't even offer water even though you spend hours waiting for the vehicle. If you don't complain, they don't even try to explain to you the reason for their poor service...

Carsol Chevrolet Hermosillo

Very nice agency, its facilities and good location

Very good location, easy to find and the staff is always very friendly, thank you!! :)

Excellent location! Very good attention always from the sales and service area!

Excellent location, attention and warmth in the service.

Very good location and good treatment by the advisor 👍🏻

FORD AUTOMOTIVE ELFER

The service lady was told that at 4 o'clock her boss would return and return the call. Never happened. The part they changed lasted less than a year. It took 5 days for a quote. I understand that it is business but expensive, very expensive in Paris!! Of course, in service, the area of ​​action, super, super friendly and very attentive!!

Excellent treatment from the staff and detailed explanation of the service

Very good service in general, the only thing missing is for the advisor to follow a checklist so as not to forget everything that must be done before, during and upon delivery of the car.

A module of a 2014 Ford Fiesta 2014 was covered for free, and an antifreeze leak was repaired, changing the tank with an original one... Because apparently, the one it came with was not and according to that it causes the leak of fluid when heated.

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