Volkswagen Cumbres Monterrey

Unless it's a routine service, they are slow. Good quality. Could be bad luck but right after taking the car out the last two tmed... Another unexpected, unrelated, quite expensive, failure follows...

I will definetly get my next car here 😉

Best place to take a new car. Nelda is the best

Honda Uni Square

Honda Tec Poniente - Cumbres

Nissan Autopolis Cumbres

Very bad service, I arrived at my appointment and this other person was being attended to at the time it was my turn, I waited, he attended to me at the races until he said what package he didn't even show me, I ask him for an invoice and he tells me that I am not registered, I will send it to him mail and he came out saying that he couldn't open it, I told him not to do anything to it and he put it in an angry way to collect. I asked if I could file a complaint and he told me to tell him if I would have to pay, ask for the quality person who Supposedly he is the one who is in charge of situations like this, they had me waiting for a long time to say that the person was on vacation and Ivan was going to see who could help me, then a person came who only went to ask him and he didn't do anything.

Terrible service, a noise was reported the day the maintenance was carried out, they ask me to take it and leave it for 2 days and they tell me that they did not find any noise, now the noise is more frequent

Ford Cumbres

Professional team.
They are very punctual

That they take the time to listen to you and explain the problem makes a difference. I took my car for maintenance and had the engine checked for vibration on Saturday, the maintenance went smoothly and although the other problem was not resolved due to not having the part, it was explained to me. and it was ordered and then installed. The guy is very attentive.

It is a scam agency where their only interest is to harm the client with used parts and excessive charges where the only thing that matters to them is making money and if one dies due to their mistake their conscience will not be damaged. And for the end of the hypocrisy they put their employees to give good reviews because they know that people are already going to criticize their disgusting agency!

Return the stolen money you miserable rats.
They don't have any shame. Seeing all the reviews it is obvious they only know how to scam and it is the daily bread only to seek to steal. So many defrauded clients are already being supported so that they can proceed legally for fraud and it will cost them much more than everything they have stolen.
EVERY 5 star REVIEW is FAKE
Do not even come by mistake, they will only rob you!
They were warned!!!

Chevrolet Del Rio Lincoln

The worst service, the advisor does not keep you informed of anything, you have to beg for information and when he answers you he does not know what state your Vehicle is in, you have to wait for him to remember that it exists, up to 3 days to answer messages or calls.
2 months to repair, of which it was stopped for almost 50 days waiting for attention, that is, the repair was the least important apart from the fact that they ask for piece by piece.
They delivered my vehicle to me and they damaged the alarm but their excuse is that they are not responsible because that was not part of their repair.
Not recommended at all, the worst experience

I know of this automotive brand that is very safe and very good, they recommended it to me, I think I will go for a Unit!!!!

My truck has been in this place for two months and they can't deliver it to me properly. When they wanted to deliver it to me, it was in these conditions

Good service, friendly staff and good explanation of financing plans

Car One Chevrolet Nogalar

My experience was good, very nice people.

The worst car agency, 4 months to get my car ready and still get all the witnesses there are. It took two weeks to answer my calls, the person in charge of my car was ALWAYS “eating” and if not they would just leave me on easy hold for an hour. NOT EVEN IF YOU WANT TO OPEN THE HOOD. I went because “it was already there”, it turned out that it wasn't and the lady who helped me was the rudest, I asked her for solutions and she only said “well, do what you want”. Better go to another car agency, they don't like working here.

very bad customer service...they formally agree to deliver the vehicle to you at an hour and they do not have the seriousness to notify you if they are going to deliver it to you later...in my personal case they agreed to deliver it to me between 12 and 1.00 PM and until now I'm waiting for them to call me so they can give me a response and I had to cancel an appointment I had at 3.00pm

Check the cars very well before taking them out of the agency, since I took one out and I don't even have a month and bad brake pads came out (super worn for the km it has) a bad bearing in the same way the km is too little to get these issues, nor do they deliver cars like this between individuals.

Grupo Nissan Toreo

Two months in the workshop and they can't get a light bulb, I already told them where they sell it and I gave them a quote but they don't accept, they say that they have other suppliers and time continues to pass without any response

I had to deliver my car today to my home, the company I work for confirmed that today between 9 and 1 p.m., they still haven't arrived or called anything, I'm calling your branch number, but no one answers in any option menu, an hour calling and no one ever answers you. What bad service.

The advisor and the service are very good, what is very slow is the way to verify the electronic payments of the companies, sometimes it takes more than three hours to check if the electronic payment or SPEI has already been made.

Today I went to get my car serviced and the treatment from all the staff was great, the car runs wonderfully and they deliver it to you apart from the service and the checkup comes out like new, free wash, highly recommended, look for Armando for 100% attention

Terrible but terrible service, very unprofessional sellers, they tell you lies about the response time of the credit, you talk to them to ask and they ignore you, they wash their hands to return the separation, 8 days and they still don't tell me if my credit is authorized or not??? When all the agencies tell you on the same day or the next at most because they want to sell, here they tell me that they send the paperwork to no where, they haven't responded hahahaha I don't know why they are busy but that is not reliable at all, think about it twice before going there the truth.

Terrible service when I bought my first car they made it very difficult for me, now I want to buy another and I'm worse off I'll look for another agency that gives me good results... by the advisor who gave me terrible service...

Car One Kia Lindavista

The service is good, but just be careful with your belongings, They pretended to be considerate of customers and takes pictures of the car and stuff  before getting to work, but they stole all my coins except for few 1 pesos.

I am telling you my situation.
I found malfuctioning on my car(it works sometimes and it also doent work sometimes)
They said they don't see any problem now, and bring my car when the problem is visible. If that comes,  probably they will have to check my vital sign first.

Liars.
Kia is a great brand but they should know not to get involved with managers like car one. Please stay away: terrible deals with very crushing terms inked is the smallest possible letter the human eye can detect.
Don't say you weren't warned.
Bought a car from them, finished and am through the payments, but I bled money because they led me to believe one thing and they applied another term on final payments.
Disgusting practices.

For now in remodelation part of the building inside

They had no coffee, no agents (there was just one) in the very morning.

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