Banco BBVA

Yesterday, Thursday, April 26, I made a deposit of 100 pesos in practical Marco Faya boxes at the ATM, which is why the support staff sent me to window 6. They asked me to wait 30 minutes. Mr. Froilán comments that there was no cash and they couldn't return it, so I asked My INE imerretiro was in practice number e260, they did not resolve anything for me

I could declare that in the BBVA branch located in Col. Centro of the municipality of Tula de Allende, they have first-class staff👍, as they provide a very pleasant customer service, generating great customer satisfaction.
Since they guide them in a very effective and precise way.
An example of this is the Executive who serves and guides clients of that branch in the reception area. I don't remember her unfortunate name, but she is super friendly and provides excellent guidance, very effectively in trying to resolve doubts or situations. of customers who come to the branch.
The truth is, with the attention that this Executive provides, it makes you feel amazed to be a BBVA customer.

Congratulations on that great BBVA staff.👏👏
Without a doubt, I would and do recommend this branch for BBVA customer service.

Excellent bank, super fast in the procedures, everything very good

Slow, there are no ATMs and executives, waiting times of more than 60 minutes. They charge for parking and it's already small. Staff very cold and unable to solve problems. Poorly designed as people crowd at the entrance to the ATMs and prevent access to the bank, very narrow corridor for the disabled

Well organized, you cannot see the procedures that people do in the checkout area, very good for those who prefer privacy in their movements

BBVA Bancomer TULA REFINERY

Excellent attention from your staff 👍safety and cleanliness

Accessible bank for workers and the general public

In general, good service, they should place additional ATMs, since during peak hours they are insufficient

To exchange bills given by the cashier for others of a smaller denomination, you have to take a turn and wait a long time. Since speed at the checkout is not its main virtue. In other banks it is not necessary to make an appointment and train.

They should add more ATMs and make sure they work
They are always very full

This particular branch has excellent service... From the girl who greets you and assigns you an appointment to the account executive, everyone is super friendly! More branches like this please 🙏

Only 2 ATMs out of 4 work and there is only one executive to deal with more specific problems

I really give it 3, going down to 2 stars... the place is fine but the customer service time is long, although the problem really is the wait, the lines are very, very long and you have to try to bring sunscreen because the food is tasty sun, this and there are only few staff to serve a lot of people.........on the other hand I give it 4 stars because at least the sales executive lady who touched me was very kind and answered each and every one of my doubts that I clearly had about some procedures (only for this and honestly I am qualifying the lady). Greetings ✌️

They have always treated me very well, and quickly.

Excellent service, plus the practices save you a lot of time in paying for services.

Good service and good attention, and they already updated the ATMs, I hope they don't damage them!!!

The wait for an executive's attention is too long

BBVA

Terrible service from the staff, they gave us a preferential shift for disabled people, we waited more than 2 hours and no executive came down to assist us.

Terrible service. Too much waiting time with executives for simple procedures that cannot be carried out in the APP or by telephone

They have very lousy customer service. On October 26, 2021, my mom wanted to withdraw money that my sister had deposited with her. The employee who helped him told him that the key did not exist. My mother did not leave the bank. I call their Wells Fargo bank in the US immediately and they had to give my mother the money because Wells Fargo contacted Bancomer and they were put in her place. It is so ugly that there are people like this who want to steal and even more so when they want to rob tourists who visit their country of origin.

If you know that I am the owner..!! And owner of all of BBVA MEX...: Send me my account statements when I arrive...!!! They send me my Plande ayala card #189

STAY AWAY!!!   The worst service I have received from any  bank anywhere! WAIT WAIT WAIT ..... and then wait!  Went in to renew my expired card. They ended up freezing me out of my account, even though there is over 70,000 pesos in the account.  Oh yes, and try to park!!! Heading to InterCam to set up and account.

My turn says 2 minutes but I've been here an hour and it doesn't look like its getting any faster... Then they wonder why I switched to Scotiabank.

The usual bank waits but it's a modern clean branch.

We bank with Bancomer, on a trip to the Sunday Market needed a bit more cash which was fairly convenient.

ATM / CASHIER BANCOMER SUC BAY FLAGS

Truly terrible!!.. what is the manager doing!!?? At the deposit ATMs there is always one out of service and sometimes even the two ATMs are not working!!.. immediate bosses do something!!

Terrible service from the entrance I got to cancel my card 20 minutes before 4 and the lady at the entrance says to come back tomorrow because they can't help me today, precisely because of this type of service I want to cancel the card and everything that has to do with it with this bank

NEVER come with a measured time. All branches assign shifts as they please. They do not respect screen or arrival times, the executives select clients arbitrarily and there is no one who cares about the order in which people arrive. Terrible service and customer service because if you tell them they will send you through a tube.

Excellent service!!
Thank you.
The cashiers are super friendly!! 👌

It is one of the worst banks that can exist, they do not open on Saturdays or Sundays and they close at 4 because the children of God get tired, their application is very farting.

Used atm very expensive fee compared to most banks in Mexico

Personally, very good, the treatment was very punctual and accurate, the appointment was by phone and I waited a little but the attention was precise, fast, friendly and personalized.

It is incredible that over-the-counter deposits are no longer allowed and only 2 of their practices work.
Today I was waiting in line for more than 20 minutes because a lady couldn't make the payment even with the help of the bank assistant!
They need another system to streamline deposits, just having the practices available is NOT functional.

I lost my cell phone and card on my trip, as well as my identification. SAD that they don't want to help you or by printing a document. I did not have access to my online banking because I lost all my information and only had my passport. I asked them for help to print a copy of my INE and they told me that they could not do that when in other branches they never ask you for anything printed. They argue that everything is already digital and there is no point in asking you for a printed sheet of paper. -_-

Very bad service. They kept me waiting 30 min. And they didn't accept my ID with an Illinois address. If I live in Illinois and I have the voting card and my registration number with a foreign address, how am I going to show another one. I had to go back for my passport and it also has an Illinois address. In the United States they don't like us and in our country they treat us badly.

Unfortunately they were performing maintenance on the ATMs, but they did not notify them and they just stopped working.

It was a relatively short waiting time, the staff was very friendly and attentive, and the facilities were impeccable.

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