Banco BBVA

Terrible service, the director of this bank could not solve anything regarding my rep. As for the card, despite having my INE, it asked me for two other identifications. I have gone to another succ. where they went out of their way to solve my problem. He complained about me to my boss "for being rude" when I only told him something could be done. Provide a solution to the client, and more humanity please.

It was in service for a long time, then they removed it and now they put it back. I like to go here because they serve very quickly and efficiently. The bad thing is that if you want to use the ATM when the bank is closed it is very dangerous since the area is very exposed, it seems to me, so it doesn't hurt to take precautions when going to the ATM at this branch.

Very good service from all the staff, a clean and very well organized branch

Needs better customer service. We waited an hour and a half for them to tell me that the service we needed they couldn’t provide because I had opened my account at a different location. The banker who assisted us was also very rude. I will be taking my business elsewhere. They also provided me with a customer service number that is no longer in use.

Definitely do not go here if you are a foreigner. They don't know how to do anything.

Terrible service as this bank usually is... they treat you worse than parastatal; just because some services have to be paid in bbva, because in my life I will open an account in this rotten bank

These two people who work for Bancomer in Plaza Patria, are not at all helpful or empathetic with the elderly, they make the elderly, my father who is 90 years old and in need of a knee prosthesis, stand in huge lines, and When I finally found where to park, I asked the young man in the photo the reason for not letting my father enter the bank. He answered with little empathy, lying that my father had told him about his mother, which is a lie. Terrible service, terrible attitude and terrible human being: dishonest and not at all empathetic, the same from his colleague who is very eager to defend her colleague instead of paying attention at the door to provide the corresponding service to anyone, corresponding to their needs, terrible This pair of individuals with the worst service to Bancomer customers

Everyone wants to go on a holiday or on a Saturday, and the branch can't cope, plus people go to therapy, they want to talk about their anxieties, the ATMs are full of people who want to see their Facebook. Make your processes easier so that people take less time, thank you

Very slow service with the executives. When I arrived there was no one on the benches. At least 5 people passed and my turn was fine, thank you. I came because of an error in the app where I pay my mortgage loan and they didn't solve anything for me. Executives know their clients and spend too much time talking, I think.

I like that the executives always help me if I can't make a move on my own.

One of the people who was in the system to grab tickets and go to the cashier didn't let me pass, otherwise it wasn't such a large amount that I would do it at the machines, terrible service.

Very bad experience and service from the executive Jazmín Estrada and the bank that sells policies with deception, they tell you that it is broad coverage and that is a lie, they give you what they want with lies and deception, the worst thing is that they say they will fix it. the problem and nothing more they try to make fun of people

The branch is very large and the employees there serve you very well.
And above all, they have a wide supply of ATMs, either to be able to withdraw your money or to make deposits without having to enter the branch and so you don't waste your time.

My experience was bad, especially because of the practices. I made a deposit and they withheld my tickets. Their executives on the phone take up to two hours to respond. I already have my opinion in favor since May 6, but they do not return my money. there is where to go. If someone can help me I would be so thankful.

I did not trust that the bank employees are on their cell phones while they are opening accounts and updating data.

Quick service and excellent staff, very friendly.

The bank has already changed its location in Calzada Juan Pablo II between La Quemada and Ojo Zarco, as for the bad service, they no longer want to assist you manually, now only by cell phone

The practices swallowed my money and gave me a refund ticket for cancellation and they have not given me a response

BBVA

It is accessible and good, only users sometimes leave the doors that lead to the ATM open, that causes the air conditioning to come out, that bothers me because the ATMs could be damaged.

If something so simple makes me angry, I'm human, but you shouldn't leave the doors open if there's air conditioning, but everything else is fine.🤣🤣

The branch is small, the tellers are very attentive and the practices are 2 and 4 tellers for withdrawals.

There are two practices, one of them always eats the bills and marks that you didn't deposit anything, then they half fix it, but it always appears that it is under maintenance so only one works, and too many people gather
It is accessible in the area it is in but with these failures I always end up going to another ATM and I have already lost time

Terrible attitude and incompetence today from the girl at cashier 1, she skipped my turn and then she didn't want to serve me

This branch has 24-hour ATMs, but the level of insecurity is constant regarding its ATMs.

This branch requires maintenance in the air conditioning, behind greenery and painting in the parking area.

The staff are friendly.

Terrible service, they made me go to another branch because they could not resolve the issue of Internet banking there, even though it was possible to resolve it

Everything is excellent, especially the customer service.

If you are going to deposit in the praticaja, make sure that it is during the week and that the bank is open, because it is very common for the praticaja to swallow the bills that you are going to deposit and not register anything in your account, it says that a deposit failure or that it does not recognize the bills but if it swallows them and does not return anything, nothing is reflected in your account, luckily I did it in the morning during the week, I went to claim if they gave me the money but first they make you fill out a sheet about it problem you had and the amount, you last more than an hour, I was just going to deposit and I lasted longer

They do not attend in a timely manner, and also not all executives know how to carry out the procedures, they pass you through one and then another.

Very bad service, I have 3 very negative experiences that I will relate below so that you can be careful (I hope this does not affect me as a bank customer).

The first is that my grandmother was made to take out insurance to be able to increase the level of the account, which upon investigation, this practice is prohibited by Condusef. BBVA online helped us cancel the insurance, we are waiting for the refund. The bank executive did not even increase the level of the account, she only activated the BBVA app, we did the process from the same app to increase the level of the account. When I complained the next day to the branch, the director and the executive put themselves into a very heavy plan that by canceling the insurance the account would also be canceled, that it was necessary to contract Libreton Premium, to which I requested my grandmother's documents and we are leaving.

The second negative experience is that I had a pre-approved credit card to which I mentioned that I did not want it and they lied to me saying that it was necessary to acquire it otherwise I would go to the credit bureau. As such, BBVA has always solved these situations for me through the BBVA line, but I dare say that in this branch they take advantage of people's ignorance.

The third negative experience was that when I rated this branch in the same bank system negatively, the next day I attended, the director called me and complained about the rating when it is supposed to be anonymous.

In conclusion, I recommend avoiding this branch and doing everything online or by phone, otherwise, anything that does not seem consistent or is not written in a document, do not accept it and investigate. These situations are unfortunate, since as clients we are often unaware of these financial issues.

The attention of their executives is correct, very good kindness

The bad thing about this bank is that when people gather too much, the tellers who are working are efficient at it, the waiting line becomes tedious and very boring seeing and looking everywhere at faces of people stressed because of their payment, withdrawal or transaction is faster. Although the bank has already been made larger, it has a big disadvantage in that they do not have a bathroom for their clients, which, even if it had a cost, I think would help them get people to go to it! Also an opinion because they don't put some seats for those customers who bring their children or elderly people to rest and avoid a longer wait! The bank has a lot of space but it needs to make its clientele comfortable!

I took my uncle to get an account statement that he required to process his pension since he is visually impaired (blind). From the door, the staff behaved quite arrogant, no one wanted to assist us, they didn't even let us speak to an executive and the only thing they What I needed was a simple account statement, the problem according to them was the fingerprint and no one wanted to serve us, terrible service and it is a shame that they discriminate against people with disabilities, it is worth mentioning that in another branch they resolved the procedure without any problem

I go one day and they ask me for documents for the process, I return another day and the requirements have changed.
You can tell that in this place they don't want to work

Very mar service the girl at the entrance talking and does not give you a turn and the employee who is there to serve you in the waiting room does not have time to answer a question ......

The worst attention, I don't know why they don't do anything with the managers of that branch, lousy

The practices here steal money and after they "count" it, curiously there are no surpluses and they do not return what according to them you did not deposit, be careful with their modus operandi of thieves, because that is what they are. You appeal to the supposed honesty of the staff, but it is non-existent. Don't let it happen to you, don't come here. I wouldn't need to publish this just because yes, oh and be careful, as soon as the machine swallowed the money, the employee at the entrance rushed to hit the CANCEL button so that the machine would not give any receipt and therefore would not generate any record. and therefore your complaint is not approved, cool right? It is a robbery and there is no way to tell it differently, clarifying is only to make you tired and give up asking for your money, thieves.

It's sad to see how little empathy the staff has, I'll tell you my experience: today I went to make a withdrawal and an elderly man wanted to make a withdrawal at the ATM but he didn't know so I decided to help him, his card was of well-being and when following the steps for the withdrawal in the end I had to choose 3 options, I did not know which was the correct one so I saw an employee waiting for the door to be opened at the branch so I approached and kindly told her that if I He could help tell me what option it was to be able to finish the retreat but he looked at me with a bitter face and told me that it was still closed so I insisted for the Lord and he reluctantly told me the option, this is where I wonder if you are just starting the day work with that attitude since your job is customer service so it is not a job for you, I understand that there were a few minutes left to open but it was not difficult to tell me which option to press and how to leave an elderly person waiting there, it is common sense I I was also in a hurry to get to work but a good deed is more important and empathy with people who need it makes you grow personally and morally, in short I hope that person never needs help and that they never look at them in an inferior and annoying way. ...

It's close to the house
But....
What a bad service, the executives who are there do not attend to you, they treat you badly.
Ah, the last administration was excellent, now the girl does not serve you and sends you home and refuses to give you service. The truth is that they give a bad image. I hope they change those bad problems.
executives serve you in a bad way, it seems like they don't want to provide their services, how bad
My experience was terrible
I really recommend going somewhere else.

Terrible service at the Presa Laurel branch. I went to open an account, I wasn't even going to ask for credit, and the advisor was flirting with a girl, which lasted more than 40 minutes. It is assumed that I was following and it turns out that it happened to an acquaintance of his before that it is assumed that they give you that. A card with the turn that touches you but the best step to your acquaintance. So I decided to go to another institution. Bancaria pz ni q bbva was the only one where I can keep my money

The ATM software failed a little but a lady helped me make the deposit at the ATM

On another computer or ATM

Excellent attitude from the parking lot to inside the branch

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