Walmart Supercenter

Hey all, we went to get a car seat the aame one as the picture below, but in pink. Eash car seat had prices under each displayed car seat shelf and so picked the pink car seat next to all the other car seats of the same look and brand as displayed. We got to the register it brought it up to like $100. So We told and showed a worker she says she scand it and the pink car seat was not the same car seat because the pink one has a (head reast pillow) so its not the same car seat as seen in the picture on the car seat. ( So my husband said Ok Fine we will get one from somewhere else(yes he was flustered however we did not curse or yell at the workers) in the end as we are leaving the manager follows us all the way to the exit. (made me feel be-littled and was un-nessary)

This review is specifically for Melissa in the pick up and go department. I had been shorted an item from a previous order and called the store to remedy it before picking up my next order where some kid told me they don't do that and then hung up on me. I spoke to Melissa today when I picked up my order, and she immediately got me my missing item and was incredibly kind. I appreciate her professionalism and level of respect. It would be great if the other employees were courteous and took their jobs seriously, like Melissa.

Okay, disclaimer: I work in another store, so take this for what you will. My wife and I went in this evening for groceries and had a young guy named Henry as our cashier. I've been with the company for a very long time and worked in many, many stores and I've never had better customer service. Which is why the five stars. He really deserves some recognition. He was very courteous, conscientious, and engaging. We were kinda stunned. We were trying to stay under a budget, he was really courteous and asked what he should try to stay under as he rung up our items. He even celebrated with us because we, miraculously, went exactly a penny under our budget. He was engaging and fun. I can't say enough how helpful his attitude was since we had a stressful day. It made the whole shopping trip. So management: take note and please do something nice for him, he seems like a really good hire and someone to possibly promote down the road.

I went to the Caldwell Walmart on 10/30/23 and purposely parked my new BMW by a median in the parking lot away from other cars to prevent damage. When I walked out of the store, the sprinkler system was being blown out all over my car that I had just spent a couple hours hand washing the day prior. I also had to walk through the spraying water to get into my car. It’s not just water being sprayed during a sprinkler blowout - it’s all of the gunk and sediment that’s been sitting all year. I was extremely irritated, so I waited a handful of hours to call that day, but nobody picked up the phone. I called again the following day and finally got through. I asked to speak to a manager and the woman put me on hold. After about 7 minutes someone answered the phone, “Hello?” No name or title…just answering like it’s their personal phone with hesitation about an unknown number. I explained the situation and he had zero sympathy, never offered and apology, then told me it was a risk I took parking where I did. I asked for the District Manager’s name and contact information and he said he doesn’t know that information. He suggested I call 1-800-Walmart to file a complaint. (So I’m already majorly inconvenienced, then it’s suggested I be even further inconvenienced calling a generic number when I’m talking to someone directly from the store my issue happened at? Seriously?!) I asked for his name and he told me it is Will. I then asked for the Store Manager’s name and he claimed he couldn’t give me that information, but it’s at the bottom of a receipt if I purchased something. I questioned his logic with that statement, then someone else took the phone and said, “This is Coach Izzy.” There wasn’t any warning the phone was being passed to someone else, which I find very odd and unprofessional. I asked “Coach Izzy” if he is a Manager and he said he’s an Assistant Manager, to which I mentioned I asked to speak with a manager to begin with. The conversation went the same as it did with Will - he offered no apology. Nobody said anything when I made the suggestion of putting up signs or something to warn their customers the week of a sprinkler blowout. The tone from both men was basically “it’s your fault you parked in our lot and I don’t care what happened to your car…I just work here”. He did finally provide the Store Manager’s first name and without contact information and told me she might be back in 1-1.5 weeks. I was is a leadership role for many years. This experience was filled with a complete lack of empathy along with nonexistent emotional intelligence or leadership skills. I understand they can’t wash the sediment and water spots off of my car, but they could have offered a gift card in the amount of a car wash, or at the very least - an apology.

Apparently employees can make their own rules now? If you buy de icer spray for you car in the winter time they check your ID and say you have to be over 18, yet when I asked the manager and auto sales they said you didn’t have to be, seems like no one is aligned with the rules and can enforce it even though it says legally everybody is able to purchase it? Horrible overall and bad customer service