Joy in electronics doesn't need to work in customer service she lacks any kindness , friendliness , or helpfulness .
Dear Manager please watch her behavior on video, she is a disgrace to your company on 12-18-2023 at 9 pm. She said i don't like customers like you and told me to go ring up front even though I was already told to wait for her to be done with another customer. Why she told me to wait and then leave is example of her not wanting to work. I would like you to resolve the issue.
Update 3-3-2023
I stopped at this location again, and it was a different experience.
The items were stocked, and checkout lines went fast.
The store changed the checkouts to more self checkout, and the other checkouts had 2 smaller checkouts instead of one.
The staff were very friendly.
It was still hard to find things since things were moved around, but a better experience.
I will shop earlier, it seems to be better then later in the day
Previous experience
I have been coming here for years, and every time I shop here, it gets worse. I think today really put the icing on the cake.
Walmart, in general, is a great place to shop. I have visited numerous Walmarts all over, and everyone is slightly different.
This particular one has lost my respect.
I'm trying to shop here, and several areas are empty. This is not covid. It happened before Covid and still happens every week.
I can say items were hard to find
I can say they didn't have them
I can say three high school boys were using electric carts like Mario cart, and you could hear them throughout the store. Also, not one manager did one thing to stop it.
I can say the lines were very long.
I can say a lot of things happened today.
But I will say that when high school boys are running carts laughing through the store and no one does anything that tells me management doesn't care or doesn't want to lose business.
The carts are for elderly or people who can not walk the store for health issues. They depend on it or they can't shop.
I will say that there are two walmarts not far away that I will shop from now on.
Thank you to the workers who did help find things since things were moved around. I really appreciate the kindness and help. If it wasn't for the staff helping, it would have been 1 star.
Wal-Mart saves Christmas dinner, or do they? I will let you decide. I placed a Wal-Mart online order five days in advance to insure the items I wanted where in stock and available so I could have a worry-free Christmas dinner this season. I am naturally planner and go through a lot of extreme efforts to ensure that my dinner is decided on and all the necessary ingredients is either in my house or in the Walmart order, to avoid extra unassay Christmas stress. The first thing to pop up to my attention on delivery day is that Wal-Mart was extra eager to deliver my items, so they sent them out before 10 am which is normally a huge plus right? Who does not love an early order? Well, this early order came with a price, I did not receive my hot rotisserie chicken. The star of my Christmas dinner! They agreed this was not acceptable and set out a refund for the extra fee for the order and then set up a new order for today between 5pm - 6pm and promised a chicken would be delivered. So on to put up my items, I was missing about six items from my order and added a pack of water I never ordered to my items. I called and they issued a refund for my missing items and a 10-dollar gift card to cover the price of the under 35-dollar order. Overall, my Christmas dinner though was not stress-free ordering, they have taken care to lessen my stress in a thoughtful and timely manner so I will say they deserve 5 stars. I may down grade if the chicken does not arrive today, but I do want to be a thoughtful and considerate customer and not tank their reviews for a time that is stressful for employees and customers alike. Hopefully the replacements will all arrive on time and the rest of my Christmas dinner will go off without a hitch! Fingers crossed that Santa gets his favorite fresh orange cookies this year! They have the rotisserie chicken available 10am - 4pm daily. So, it makes sense to get the order out before 10am for delivery and just put not in stock, right? So, if you want your order on time just chose 10am - 11am and add a hot rotisserie chicken to your order Iowa City Wal-Mart will make your order a priority to leave the store prior to 10am! and refund you for the chicken that is not in stock. Extra take home from this? If you want your order to arrive on time, then place a 10am -11am order with a rotisserie chicken. That was the first time my order arrived at 10am on the dot! All my other orders where either right on the 11am dot or a little late. Seems like Chicken really causes all those Wal-Mart elves to get off the shelf and hustle this year. Remember to be kind to each other as Santa enters through the heart not the chimney!
There were some very nice women working there, very helpful. Probably the best Walmart customer service anyone will ever get at any walmart, which admittedly is a low bar. It's like 5 African women with headscarves running the whole store and everyone of them deserves a raise.
a month ago
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Walmart Supercenter has a 3.9 star rating with 6122 Reviews.
0
Joy in electronics doesn't need to work in customer service she lacks any kindness , friendliness , or helpfulness . Dear Manager please watch her behavior on video, she is a disgrace to your company on 12-18-2023 at 9 pm. She said i don't like customers like you and told me to go ring up front even though I was already told to wait for her to be done with another customer. Why she told me to wait and then leave is example of her not wanting to work. I would like you to resolve the issue.
a week ago0
Update 3-3-2023 I stopped at this location again, and it was a different experience. The items were stocked, and checkout lines went fast. The store changed the checkouts to more self checkout, and the other checkouts had 2 smaller checkouts instead of one. The staff were very friendly. It was still hard to find things since things were moved around, but a better experience. I will shop earlier, it seems to be better then later in the day Previous experience I have been coming here for years, and every time I shop here, it gets worse. I think today really put the icing on the cake. Walmart, in general, is a great place to shop. I have visited numerous Walmarts all over, and everyone is slightly different. This particular one has lost my respect. I'm trying to shop here, and several areas are empty. This is not covid. It happened before Covid and still happens every week. I can say items were hard to find I can say they didn't have them I can say three high school boys were using electric carts like Mario cart, and you could hear them throughout the store. Also, not one manager did one thing to stop it. I can say the lines were very long. I can say a lot of things happened today. But I will say that when high school boys are running carts laughing through the store and no one does anything that tells me management doesn't care or doesn't want to lose business. The carts are for elderly or people who can not walk the store for health issues. They depend on it or they can't shop. I will say that there are two walmarts not far away that I will shop from now on. Thank you to the workers who did help find things since things were moved around. I really appreciate the kindness and help. If it wasn't for the staff helping, it would have been 1 star.
9 months ago0
Wal-Mart saves Christmas dinner, or do they? I will let you decide. I placed a Wal-Mart online order five days in advance to insure the items I wanted where in stock and available so I could have a worry-free Christmas dinner this season. I am naturally planner and go through a lot of extreme efforts to ensure that my dinner is decided on and all the necessary ingredients is either in my house or in the Walmart order, to avoid extra unassay Christmas stress. The first thing to pop up to my attention on delivery day is that Wal-Mart was extra eager to deliver my items, so they sent them out before 10 am which is normally a huge plus right? Who does not love an early order? Well, this early order came with a price, I did not receive my hot rotisserie chicken. The star of my Christmas dinner! They agreed this was not acceptable and set out a refund for the extra fee for the order and then set up a new order for today between 5pm - 6pm and promised a chicken would be delivered. So on to put up my items, I was missing about six items from my order and added a pack of water I never ordered to my items. I called and they issued a refund for my missing items and a 10-dollar gift card to cover the price of the under 35-dollar order. Overall, my Christmas dinner though was not stress-free ordering, they have taken care to lessen my stress in a thoughtful and timely manner so I will say they deserve 5 stars. I may down grade if the chicken does not arrive today, but I do want to be a thoughtful and considerate customer and not tank their reviews for a time that is stressful for employees and customers alike. Hopefully the replacements will all arrive on time and the rest of my Christmas dinner will go off without a hitch! Fingers crossed that Santa gets his favorite fresh orange cookies this year! They have the rotisserie chicken available 10am - 4pm daily. So, it makes sense to get the order out before 10am for delivery and just put not in stock, right? So, if you want your order on time just chose 10am - 11am and add a hot rotisserie chicken to your order Iowa City Wal-Mart will make your order a priority to leave the store prior to 10am! and refund you for the chicken that is not in stock. Extra take home from this? If you want your order to arrive on time, then place a 10am -11am order with a rotisserie chicken. That was the first time my order arrived at 10am on the dot! All my other orders where either right on the 11am dot or a little late. Seems like Chicken really causes all those Wal-Mart elves to get off the shelf and hustle this year. Remember to be kind to each other as Santa enters through the heart not the chimney!
a week ago0
Generally in a nice and serene environment in the city of Iowa city, be sure to get the best prices.
4 months ago0
There were some very nice women working there, very helpful. Probably the best Walmart customer service anyone will ever get at any walmart, which admittedly is a low bar. It's like 5 African women with headscarves running the whole store and everyone of them deserves a raise.
a month ago