Walmart Supercenter

Any store that has a customer service center should have it open when the store is open. Closing customer service at 8 but leaving the store open SCREAMS "We don't care about our customers, we put this here just to look like we do." This walmart has gone downhill since letting the old manager go. The guy ran it since it opened and while him and I didn't see eye to eye on a lot of things, he generally did a good job at running the place. Now, theft is through the roof. Everytime I go in, I see at least a half dozen vagrants or meth addicts shop lifting. It's disgusting. That being said, there are a few good employees left at this location. Jay in sporting goods is great. He knows the whole store like the back of his hand and is very knowledgeable about the stuff he sells AND the surrounding Departments. Tori (who does the online ahopping) is always very friendly and knows the whole store as well. Both of them are overdue for a promotion, if you ask me. Lorena in clothes is also great. She used to be a co manager years ago but stepped down for personal reasons. Chris, who works in Customer Service (and used to work in electronics) is genuinely the happiest and most optimistice person I have ever met in my life. These 4 are exemplary employees in this field and they should absolutely be promoted. I hope their current manager realizes their value and treats them accordingly, because they are not employees that could easily be replaced.

My family used to love this store, now we are trying to find new places with good deals instead. We have 10 people plus pets in our home so we shop a lot. Floor employees are usually amazing. Always working hard and being helpful and polite despite the new norm of chaos. However, the “leadership” is ruining this place. the store is dirty especially the bathroom, multiple times I’ve overheard staff conversations, and whoever is in charge doesn’t care at all about making sure their employees get breaks. The employees don’t say that explicitly but I have overheard too many times how one didn’t get a break. One lady had to use the restroom and told her coworker she had been waiting an hour and was basically begging for a basic right. If it were me I would have left right then and there. How is corporate allowing this? One supervisor in particular, Anne or Anna or something just seems like a miserable person. No customer service skills, rude, and the few times I’ve seen her near front of store she is standing around while her staff are exhausted and needing breaks. Lazy!! With people like this in lead positions I see why this location is falling apart. Sad, this place used to be the best Walmart in the area, now it’s worse than Lancaster.

Its not what it used to be. But man were the employees helpful and nice. Its frustrating shopping when you have to pay for you items in different places in the store. Cosmetics, electronics, batteries.... etc. Then self checkout to finish your purchases. It used to be a nice shop for everything and stroll the isles and checkout once. I miss that. I didn't find everything I needed. Not even close. A sign of the times with supply chain issues. The store was as clean as I can expect during these 2023 times. The homeless wondering outside and the upset customer's with short tempers are a bit draining. But the staff was nice and smiled and its not there fault they didn't have half of what I keep trying to find.

Walmart is dying. If it’s not the theft that destroys this corporation, it will be the management. Was followed today by a blonde white girl with acne, and a white guy. No name tags, female refused to give her name so I only have a description. Creepy. According to manager Anna she was an employee and refused to give her name because she felt I was hostile. If someone asking why you are following them and asking your name scares you, why in the world choose to work loss prevention. I had paid for some items at cosmetics, had to grab one thing from electronics but realized I’d lost my car keys. Where am I directed for lost items? Customer service. Went to ask before continuing shopping and was told they weren’t turned in. Pulled to the side to let my boyfriend know he needed to start cooking dinner because I needed to look for them, still needed to go to electronics, and check out items in my cart. Apparently walking to customer service was a red flag, and the manager Anna thought having a full cart was another red flag. She said I could leave the cart if I didn’t like being accused of theft before I even finished shopping, so I said I would and she said “I figured”. Boy you sure like this store loosing money. Anna, if Walmart pays you so poorly a full cart makes you accuse someone of theft, find a new job. Because if Anna’s attitude and being followed I left the cart of about $500 in merchandise to go find me keys, called corporate to have them pull my account showing I spend over 1k in groceries and cleaning supplies monthly in online orders only to be accused of theft one of the rare times I’m in store shopping, and discuss Anna’s rancid attitude.I canceled my pending deliveries from Walmart as well. Congrats walmart, you just lost an easy $12k+ annual revenue.

Walmart has a good selection of things at low prices. This Walmart was pretty clean. I do prefer Winco for grocery shopping but Walmart has some things that Winco doesn’t. Specifically lower calorie options for certain foods and more options for things like deodorant, lotions, body care ect.