United States Postal Service

👍🏿's up to the Supervisor, but one her staff that is slim Afro-American Woman P.O Clerks have a very bad unprofessional attitude towards me when asked to speak to a Supervisor after driving from Philly under the advice of Supervisor Customer Service conducting an investigation over lost certified mail containing $789.85. One would think droving from Philadelphia that my issue was urgent and important. I simply ask to speak to a supervisor due to the complexity of the problem, inconvenience, and the frustration that it was causing me. I was getting nowhere resolving the issue, so I needed guidance and direction on the next actions to take over my lost mail rather than she giving me her nasty attitude. She willfull minimize my efforts to get any further assistance repetitively, giving me an excuse to prevent me from speaking with a supervisor. I feel if someone has something important to them, she should have kindly taken my request without being disrespectful, displaying a nasty attitude. That's customer service 101.

They provide you with a fair service. The negative reviews I believe are because the staff does not give you a single smile, but that's ok cause this place is not a restaurant or hotel or people should greet you.

My patience has worn thin with this postal office. I have been told for almost a year that they would provide my rental property with mailbox keys, only for another worker to tell me it is actually up to my property management company. At this point I am not sure who is even telling the truth. Multiple workers have told me it is up to USPS, now someone is changing the story. I just want to access my mail from my own building without having to wait weeks to retrieve all of my mail. I have missed out on important letters because of this situation and it is simply ridiculous. Perhaps I have been far too patient because I understand how it feels to work in customer service but this is absolutely ridiculous at this point. I wish I could give this location 0 stars for their confusion, lack of clarity, and constant changing of their story.

Excellent and great service. The employees take great care and provide attention to customers creating excellent outcomes.

The problems I have been having with USPS, and especially this particular office is RIDICULOUS! I have never been so irate by lack of customer service, professionalism, and just plain service! I cringe when I see a tracking number for a package of mine coming from USPS and not UPS, or any other provider for that matter. I always get my packages later than expected. And this incident that I am writing about takes the cake! I left a package to be returned by UPS (thankfully) and USPS takes my package by mistake! A week goes by and the return company has not received the package! So I call USPS to find out what happened and they cant tell me where my package is! I received the worst attitude from the older women at the front desk and the one I was transferred to in the back. The absolute worst! No empathy, no concern, and just attitude. You would of thought they called me with an issue and not the other way around. This is why I never wish to do business with USPS for as long as I live!