The Honey Baked Ham Company

Shout out to Sylvia! She went above and beyond for me today! Her customer service was amazing. She answered all my questions and was extremely patient with me as a first time customer. She deserves the world!!

I simply called asking to get an idea, a range for prices. The woman who answered was extremely rude, told me she can't give me info she is in the office and its first come basis, and there's a line outside. I said ok I was just wondering a price range and she then said well get in line and if we have something they can tell you then. WOW I will never ever go here. The delivery of her statements and tone sucked. A little customer service would have gone a long way even if she couldn't give me a price range if she was not rude I would have been ok and understood.

Returned a few days later, and KoKo made my next visit and sandwich much better. It was definitely made with Love.

Placed an order online, which was for the following day - very nice feature on the app. Went to pick-up the order and the place looked closed - bad signage on a busy road, dim lighting, nobody behind the counter or out front, etc. I went in to get the order and they said they were out of the side I ordered but I was offered a sub. NOTHING WAS HOT! I paid $39.99 for a meal for 2 that I had to make at home. The side that was subbed was tasteless. Yes the protein was tasty but all-in-all = HORRIBLE !!

I was there today picking up our Thanksgiving ham. The customer service was great as always! Some of the customers were impatient and rude because they had to wait. I was impressed with the continued positive customer service. Thank you to all of your employees for trying their best and remaining positive while some customers were rude and demanding.