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Surya > Reviews in Villa de Juárez, Baja California, MX - RAY

Surya

4.8
61 reviews
Lodging
Villa de Juárez, MX

Location details

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Carretera No. 3, México 3 Km. 87, 22766 Villa de Juárez, B.C., Mexico
4.8
Reviews
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  • Google Comments (5)
  • Comments (5)

I would not return to this hotel. Difficult to find a staff member, get a cup of coffee or water. Beyond your room there isn't a place to relax. The Jacuzzi must be reserved the day before. The bed was comfortable, but I could hear the highway noise and people walking past the room. Shower water is not hot! They advertise great rates and specials but when you actually book no matter which special you choose it's 300 a night. We ate at the restaurant for dinner, and neither one of us finished our meal. Not tasty and we were starving after wine tasting all day.For that price we expected something special. Book somewhere else. I wish I had listened to the prior reviewer who mentioned all of my same issues.

a week ago

What an enjoyable stay we have here. The room is really cosy and has everything we need. The staff is very welcoming and friendly. We felt really at home here. Also the food in the hotel restaurant is very tasty and travelling around the valley is quite easy. All in all we spent here two very comfortable weeks. Thank you to everyone.

2 weeks ago

Absolutely loved everything about this place. All the staff have a "can do" attitude and made us feel very comfortable and cared for. Rooms have everything we needed and very clean. Ate excellent food a few times in the restaurant. Hot Jacuzzi was a plus in the winter. We will stay here again and are planning another visit for late summer. Highly recommended.

3 months ago

The staff are all very friendly and courteous and the hotel is located in the vicinity of nice wineries and restaurants. The ground, in the middle of a vineyard, is beautiful and nicely kept. The rooms, although clean and with comfortable beds, are provided with the bare minimum. There is not a chair to sit on, no coffee machine or hot water boiler, no tissue box, no body lotion in the bathroom, no mini fridge, which are all pretty standard in even many motels or two star hotels. There’s little decoration in the rooms, with flat white or grey painted walls and grey floors, making them feel cold and not very inviting. (The online pictures are a bit misleading in my opinion) Charging almost $300/per night seems overpriced given how little is provided in comparison to the common standard. Maybe during off season when the price is lower it’s an acceptable option to stay here but definitely not when they hike up the price during busy or holiday time

3 months ago

It is OK but the room but… 1) was not as advertised in pictures, there was no little living room thing, even though I think we were the only ones there during our stay (I should have complained for the upgrade but I also shouldn’t have to complain); 2) the room was sterile and cheap - no authenticity. There wasn’t much on the walls, the furniture didn’t fill the space (but not in a minimalistic way), flooring was cheap, and shower water luke warm at best. 3) there were a lot of little things missing like hangers in the closet, glasses for water, or wine bottle opener (though they gave us one when requested). On the plus side, the pool area and jacuzzi was nice, gated entry easy, and it’s as conveniently located as any of the vineyard resorts in the area. Don’t buy their wine - it’s very overpriced to vineyard prices in the area.

3 months ago

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How is Surya rated?
Surya has a 4.8 star rating with 61 Reviews.