Sierra Air Conditioning & Plumbing

Sierra AC did my AC replacement recently. The installers have done a nice and clean jobs. However, when I contacted their office for follow up ceiling entry repairs, I go no answers. I called their customer service three times, every time they promised they would call me back for scheduling. In fact, there was no one calling back. Without ceiling repairs, my AC installation can only be considered half done. Therefore I give Sierra AC 3-stars here. Ceiling holes allow dust and bugs to enter my bedroom easily. If Sierra AC can get holes fixed quickly, I would consider raising their star ranking. If this repairs got seriously delayed, I may have to consider lowering their star rating. Hope they take care post-insulation repairs seriously. Otherwise the project is still not done. Progress- three days after my comments above, Sierra AC called me back and scheduled the ceiling repairs. Now the ceiling looks fine. So I raised their star level to 4 . Nice job done. The only thing that prevented me from giving a five star is the AC system has not be tested for cooling, since it was installed in winter. I will need to reevaluate the AC function in summer.

Sierra Air Conditioning is what a 5-Star company should look like. They provide exceptional customer service with professional people representing them. Our tech was Erik, whom represented his company with the utmost pride. His communication skills, knowledge & positive attitude were refreshing. Erik is "Best in Class". The office staff cares and works tiresly to resolve issues. Sierra is an excellent company with top tier employees.

Full System install, available to Costco members. Arrived early, Courteous and professional and clean. Install went great. Would definitely contract again.

I have had a maintenance contract with Sierra since i purchased my home 4 years ago. I have them come out for maintenance twice a year. And recently had a minor issue my A/C which was resolved quickly by Joshua Cervantes. I had a few general questions about my system and Joshua provided me with some valuable insights about maintaining longevity on my system. It was much appreciated. The techs who have been assigned to me over the years have been consistent in their level of service. They are always knowledgeable, courteous, and professional. This is a great company to trust your service with.

Logan was on time, professional and quick. He gave me a the same price as the estimate I was given over the phone. I got a good deal and a nice tech. Thanks Logan and Sierra!