Such great customer service here. I love the managers there, they keep my favorite Peach Hibiscus tea in stock unlike many others. They always have it, and I am so thankful for that. I moved to Bear, but I still come to this location because they took care of me.
I'm usually dressed in a suit everywhere I go. This one day due to me only having to run an errand, get my child baby formula, I was dressed in sweats and a hoodie with a 'dad hat' on.
I came in with $4 in quarters and $1 in pennies (left wallet at home scenario), change, to this Shell off of 273, and was denied service by a lady at the counter. There were other individuals talking with the woman at the counter who advised me in a demeaning tone to go elsewhere as the Shell was not a bank, they offered no change etc. These individuals represented the business in no way, shape, or form but seemed to serve as an additional unneeded intermediary/teammate as if I requested something other than gas. When I advised I only needed gas to put the money on the pump, I was denied again several times (4 minimum).
When asking to then justify why I was denied service, no response was given. An individual then came in, asked what was going on, and when I told her, she kindly offered to pay for my gas, that lady then went to her car. The Shell rep then had me count the money and stated to not come back again as this would be the only time she would service me. I was truly trying to understand why they would not accept it as it seemed to me it was not a hassle to put change in a cash register.
It's crazy because I will never support a Shell gas station again and just down the road at the next Shell on 273 by the Christiana Skating Rink I've not only paid with change, but had numerous, positive, engaging conversations with the gentlemen who is often at that shop about starting several businesses.
Upon leaving I told the lady she was disrespectful and advised that's not how you do business. This sheer lack of customer service and treating people like human beings is what is wrong with the world.
No restroom, but it looked like things were under construction so maybe this addition will be a needed update. My advice if your in need of a good rest stop just go directly across the street.
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Such great customer service here. I love the managers there, they keep my favorite Peach Hibiscus tea in stock unlike many others. They always have it, and I am so thankful for that. I moved to Bear, but I still come to this location because they took care of me.
3 years ago0
I'm usually dressed in a suit everywhere I go. This one day due to me only having to run an errand, get my child baby formula, I was dressed in sweats and a hoodie with a 'dad hat' on. I came in with $4 in quarters and $1 in pennies (left wallet at home scenario), change, to this Shell off of 273, and was denied service by a lady at the counter. There were other individuals talking with the woman at the counter who advised me in a demeaning tone to go elsewhere as the Shell was not a bank, they offered no change etc. These individuals represented the business in no way, shape, or form but seemed to serve as an additional unneeded intermediary/teammate as if I requested something other than gas. When I advised I only needed gas to put the money on the pump, I was denied again several times (4 minimum). When asking to then justify why I was denied service, no response was given. An individual then came in, asked what was going on, and when I told her, she kindly offered to pay for my gas, that lady then went to her car. The Shell rep then had me count the money and stated to not come back again as this would be the only time she would service me. I was truly trying to understand why they would not accept it as it seemed to me it was not a hassle to put change in a cash register. It's crazy because I will never support a Shell gas station again and just down the road at the next Shell on 273 by the Christiana Skating Rink I've not only paid with change, but had numerous, positive, engaging conversations with the gentlemen who is often at that shop about starting several businesses. Upon leaving I told the lady she was disrespectful and advised that's not how you do business. This sheer lack of customer service and treating people like human beings is what is wrong with the world.
5 years ago0
No restroom, but it looked like things were under construction so maybe this addition will be a needed update. My advice if your in need of a good rest stop just go directly across the street.
2 years ago0
Very friendly staff
5 months ago0
Great gas for performance and it works very well in my vehicles present and past
5 years ago