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Shell > Reviews in Prince George's County, Maryland, US - RAY

Shell

2.5
34 reviews
Gas Station
Prince George's County, US

Location details

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13811 Annapolis Rd, Bowie, MD 20720, USA
2.5
Reviews
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  • Google Comments (5)
  • Comments (5)

I got my car services here many times in the pass and they charged with the reasonable price since 2007 and I still bring my car over as of now. Love their service

3 months ago

Just finished grocery shopping at the Lidl up the street with my toddler and needed gas. Attempted to pay at the pump with my debit card and the machine kept prompting me to “see the cashier”, which caused me to have to go inside to pay (inconvenient!). Figuring since I had a $20 bill in my pocket, I may as well pay for my gas with it since I had to interact with the cashier. I walked in, greeted him and received no response. I asked him to put the money on the gas pump, handed him my bill and attempted to head out. He stopped me and proceeded to hold the bill in the air and various other things insinuating that my money was fake! Mind you had this been a $50 or $100 I would understand the need to double check the legitimacy of the bill. It was an older $20 and without actually confirming there is an issue with the bill he stated “I don’t trust this.” I was very literally so beyond offended for simply trying to get gas. It’s not professional to suggest someone is presenting fake money with no means of proving it other than your motive to be rude. Left this establishment and was able to get gas across the street with the exact same bill, no issue. I do not patron establishments with poor customer service! And get those pumps fixed so less people have to interact with the rude cashier who was not trained to effectively check for counterfeits!

9 months ago

BEWARE❗️❗️ $860 for an oil change, brakes and rotors on a Subaru? This review should be zero stars. This man robbed my niece. Look at this invoice and tell me it’s acceptable. He charged my niece $154.94 for an oil change. Yes it’s synthetic oil. But never have I ever paid more then $85. I called my mechanic. He told me $85 including labor and the filter. Not to mention he charged her $20.99 to top off her fluids. Isn’t that usually free? Now let’s talk about what else was done. Her brakes and rotors. He charged this kid $280 for 2 rotors. You can buy 4 rotors for less then $280. Then $115 for brakes. And I guess $90 was a labor charge. This man is a crook. Too bad we didn’t see these reviews before she went there. You are going to refund this child’s money and charge her the correct price.

a year ago

I am glad to have this platform to express how bad I felt for the elderly lady in the store. The clerk was berating her for not understanding how the "Fuel Rewards" Program fully operates. He was rude and disrespectful to her. I paused my phone conversation, and I intervened and explained to the lady what she could do to sign up. Following that interaction, his rudeness continued as my change fell all over the counter with a dismissive look. I HAD to believe it was an accident BUT IKR!??!??.😏

a year ago

This station with the manager Ken of mechanics does not back his work. We bought a car in to be checked out and he said it cut off on him while he tested it. I came up and tried it and it would not start. Ken said he checked it and it was the fuel pump. We give him the ok to change it and 2 weeks later the car did the same thing with my wife in it and Ken refuse to assist her to bring the car back to the shop. We got it towed somewhere else and they ran a test and found the fuel pump was in need to be changed. When I call Ken to tell him the news he said his mechanic told him the fuel gauge is bad and all we had to do was put gas in it. I will never or would I recommend anyone to this station.

2 years ago

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How is Shell rated?
Shell has a 2.5 star rating with 34 Reviews.