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Shell > Reviews in Montgomery County, Maryland, US - RAY

Shell

3.3
65 reviews
Gas Station
Montgomery County, US

Location details

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10211 Westlake Dr, Bethesda, MD 20817, USA
3.3
Reviews
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  • Google Comments (5)
  • Comments (5)

The service is very bad, they don't know how to treat customers. This is my experience: I put gas in my car, I went to the market, bought a soda and a charger for my phone, after a week the charger did not work, I returned to the store with the charger, the box and the receipt exercising my right as a customer. I explained the problem to the employee, the first thing He did was question my version and question my honesty, insinuating that the charger had not been bought there. First mistake, the CUstomers version should never be questioned, after verifying that the Charger did not work, He gave me a New one, actually did not give it to me, he threw it at me without any respect for me and with zero Professionalism. The Owner should teach his Employees to Treat customers with more Respect. I will not return to that place

5 months ago

I would not recommend this place if you need serious MB maintenance and repair . Only good for fast oil change and tires , they can’t repair ABS or other serous repairs . They Charge more and that’s not fair .

2 months ago

I can not believe how blatantly misogynistic these workers are. I specifically told them I did NOT want synthetic. And they overcharged me for my oil change. My car has been taken in multiple times by my ex and he got a better rate for the same car. Blatant discrimination against women. It’s truly despicable. It’s the 21st century and we should not fear getting one pulled over on us.

2 years ago

It was my second time trying this station. The first time I heard nothing go into the car for the last few dollars. Strange. This time, I just put in a dollar plus change just to check. Station pumped in straight air. Half a gallon should give a car at least a couple miles. Turned on my car and nothing moved in the digital range. I reported this to the cashier. Cashier said he can't refund my money since the machine says I "pumped". He said I can take my receipt and bring it up to his manager the next morning. "He's not going to do anything about it, is he?" I asked. "Nope," he responded. Do yourself a favor and just use the Exxon adjacent to this Shell. The Exxon is always well stocked and clean.

6 years ago

Why is this gas station still open? There’s always an issue with the pumps and the people inside don’t bother to put up signs. This gas station is pointless when 90% of the time there’s an issue and there’s no ACTUAL gas to get. A literal waste of real estate.

7 months ago

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How is Shell rated?
Shell has a 3.3 star rating with 65 Reviews.