The out of order sign right next to the credit card machine where you get air for you’re tires makes it look like only the credit card machine is out of order, that you can still use quarters to get air. So enjoy all the free quarters.
Tire Air Pump broken with no sign, still charges your card though. Cost wasn't an issue so much as the pump bled my tire to 0. Customer service was terrible - clerk at the register said it wasn't his problem and to talk to the back. He couldn't even tell me what name to ask for in the back, just to "go away". Guys in the back said nothing could be done and to call the manufacturer of the pump... what a joke of a business
This gas station is the best. Whether you are just passing through or live in Wilmington, the guys that work here treat you like family. They are so nice, the service is always great and they are extremely friendly. As a young woman living in the city, sometimes it is scary to go to a gas station late at night but I always feel safe at this Shell. If I'm pumping my gas by myself late at night they watch me to make sure I am okay and that I get in my car okay. It's so comforting. I once left my wallet on the counter and they kept it safe for me overnight and when I got it back everything was still inside. This place is just good quality, hometown service and in a city like Wilmington that is hard to find. Highly recommend this Shell!
I've concluded that I will only use this gas station if I'm paying at the pump. More often than not, the cashier forgets to give me my change or doesn't remember how much I'm putting on my pump, etc. There is one gentleman, who I also think is the owner, who I would always talk to and pay with, but lately he's had other employees there who do too many things incorrectly for me to feel comfortable.
Never again. Went to use points and pump said go inside to pay. Went inside, told cashier what happened and paid. No points were added. Came back to cashier to correct and said he couldn’t bc 9 cents was used.
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The out of order sign right next to the credit card machine where you get air for you’re tires makes it look like only the credit card machine is out of order, that you can still use quarters to get air. So enjoy all the free quarters.
a year ago0
Tire Air Pump broken with no sign, still charges your card though. Cost wasn't an issue so much as the pump bled my tire to 0. Customer service was terrible - clerk at the register said it wasn't his problem and to talk to the back. He couldn't even tell me what name to ask for in the back, just to "go away". Guys in the back said nothing could be done and to call the manufacturer of the pump... what a joke of a business
3 years ago0
This gas station is the best. Whether you are just passing through or live in Wilmington, the guys that work here treat you like family. They are so nice, the service is always great and they are extremely friendly. As a young woman living in the city, sometimes it is scary to go to a gas station late at night but I always feel safe at this Shell. If I'm pumping my gas by myself late at night they watch me to make sure I am okay and that I get in my car okay. It's so comforting. I once left my wallet on the counter and they kept it safe for me overnight and when I got it back everything was still inside. This place is just good quality, hometown service and in a city like Wilmington that is hard to find. Highly recommend this Shell!
8 years ago0
I've concluded that I will only use this gas station if I'm paying at the pump. More often than not, the cashier forgets to give me my change or doesn't remember how much I'm putting on my pump, etc. There is one gentleman, who I also think is the owner, who I would always talk to and pay with, but lately he's had other employees there who do too many things incorrectly for me to feel comfortable.
7 years ago0
Never again. Went to use points and pump said go inside to pay. Went inside, told cashier what happened and paid. No points were added. Came back to cashier to correct and said he couldn’t bc 9 cents was used.
3 years ago