I went in to the Clearlake Shell Station in Springfield, IL to get lottery tickets, abt 6:20 pm on Wed, June 30th. The gas pumps were busy. There was one person in front of me, the cashier (Cheyenne) had her cell phone ON SPEAKER talking to a friend while waiting on customers! When it was my turn, she said hold on a minute (to me) and she did some calculating on her phone while the friend continued to talk to her! I wanted tickets, so I told her what I wanted; she told her friend to " hold on a minute" and she waited on me, all the while the friend was talking non-stop. I could not believe how UNPROFESSIONAL this cashier was! There were 2 more customers behind me and I'm sure they heard the same things I heard and got the same bad service. This employee needs disciplined! If this is what goes on when there is no supervision there, I will NOT be returning to this station!
I swear, as gas prices go up, service goes down. I spend SO MUCH MONEY go gas, the least you can do is have window fluid and paper towels. NONE of the stations have this. Get it together big oil. You can steal from our pockets but at least give us window fluid.
I work here so I could admittedly give a best rating but it would be a lie. New owners have cut hours to barebones and fight us to get our equipment running. Our registers are constantly screwing up, and the pump printers need replaced because they're out of date and not upgradeable.
My cashiers do they're best, but when you're cutting help and maintenance hours too keep the store stocked and outside clean and then blame us for sales being down it's a wonder any of us are willing to come in and get screamed and tore down from the animosity we receive regularly.
I went in to get coffee. I fell in front of the cash register. The floor was wet. No wet floor sign. The cashier looked over the desk and said be careful the floor is wet. Never asked if I was ok. My leg is hurting soo bad now. I will never go back there again.
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I went in to the Clearlake Shell Station in Springfield, IL to get lottery tickets, abt 6:20 pm on Wed, June 30th. The gas pumps were busy. There was one person in front of me, the cashier (Cheyenne) had her cell phone ON SPEAKER talking to a friend while waiting on customers! When it was my turn, she said hold on a minute (to me) and she did some calculating on her phone while the friend continued to talk to her! I wanted tickets, so I told her what I wanted; she told her friend to " hold on a minute" and she waited on me, all the while the friend was talking non-stop. I could not believe how UNPROFESSIONAL this cashier was! There were 2 more customers behind me and I'm sure they heard the same things I heard and got the same bad service. This employee needs disciplined! If this is what goes on when there is no supervision there, I will NOT be returning to this station!
2 years ago0
I swear, as gas prices go up, service goes down. I spend SO MUCH MONEY go gas, the least you can do is have window fluid and paper towels. NONE of the stations have this. Get it together big oil. You can steal from our pockets but at least give us window fluid.
a year ago0
I work here so I could admittedly give a best rating but it would be a lie. New owners have cut hours to barebones and fight us to get our equipment running. Our registers are constantly screwing up, and the pump printers need replaced because they're out of date and not upgradeable. My cashiers do they're best, but when you're cutting help and maintenance hours too keep the store stocked and outside clean and then blame us for sales being down it's a wonder any of us are willing to come in and get screamed and tore down from the animosity we receive regularly.
6 years ago0
Clean, easy to access, nice restrooms.
6 years ago0
I went in to get coffee. I fell in front of the cash register. The floor was wet. No wet floor sign. The cashier looked over the desk and said be careful the floor is wet. Never asked if I was ok. My leg is hurting soo bad now. I will never go back there again.
2 years ago